Belinda Lopez

***** **** * **.

Penitas, TX *****

956-***-****

adu4og@r.postjobfree.com

EXPERIENCE

Barnes and Nobles- McAllen, TX-Bookseller/Barista

August 2021- January 2021

●Applied food safety knowledge in a cross training barista environment where all drink orders were memorized and fulfilled to ensure customer satisfaction.

●Maintained proper store care by stocking, recovering, and organizing store products.

●Adhered to COVID-19 safety procedures and regulations while maintaining proper team building skills to provide excellent customer service.

●Provided diligent and satisfying customer support to an average of 40 customers on a daily basis.

●Maintained responsibility of telephone customer inquiries while providing the best customer support possible.

Rick's Country Grill- Palmview, TX-Waitress/Hostess /Janitorial Cleaner

March, 2021 to May 2021

●Provided excellent and professional service to ensure guest satisfaction.

●Assisted 60 customers per hour on average by answering questions, responding to inquiries and handling telephone requests.

●Completed end of day auditing with over $800 worth of daily sales and 100% accuracy.

●Processed up to 200 customer orders per day. Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.

●Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation

Restoration Church- Mission, TX -Recreational Team Lead

May 2016- January 2020

●Maintained excellent attendance record, consistently arriving to serve on time.

●Factored-in abilities, needs and interests of participants in development of events and programs. Gathered data, analyzed it and compiled it into reports distributed to the appropriate personnel.

● Created promotional materials and provided insightful information to social media, websites and print media to educate the public.

●Oversaw training and mentoring of up to 30 new team members each month.

● Volunteered in non-profit advocations throughout Mission and in various roles, including earth day cleaning and retreats.

EDUCATION

South Texas College- McAllen, TX— Political Science Major

August 2017- Current

La Joya High School-La Joya, TX— High school diploma

August 2017- June 2021

SKILLS

- Business operations

supervision

- Relationship development

- Customer service

- Work orders

- Team building

- Memorization

- Service expertise

- Accuracy

- Cashiering

- Stocking

CERTIFICATES/CLASSES

-ANSI/ASTM Food Handler Certified

-Substitute Teaching certified

-Interpersonal Communications College course

LANGUAGES

-English -Spanish

PROFESSIONAL SUMMARY

Seasoned facilities team member with expertise in customer satisfaction. Punctual, hardworking, and self motivated with strong attention to detail and interpersonal communication. Maintains high level of professionalism while providing consistent and quality service.

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