CHRISTAL M. BROWN

**** *********** *****

Lake Wylie, SC 29710

864-***-****

PROFESSIONAL EXPERIENCE

QuikTrip

Night Manager

● Maintain Customer Relations, Merchandising, and Store Appearance Standards.

● Ensure all DAW-Daily Assigned Worksheet tasks are completed. DAW tasks include cash audit, stocking nightly delivery of ordered products, closing kitchen, cleaning roller grills and maintaining cleanliness of all parts of the store.

● Stock and date cold bar condiments. Cook, display and date breakfast items.

● Continue to help customers while completing assigned tasks. Only staff person in store hours of 10:00pm to 7:00am

FedEx

Package Handler

● Loaded trucks, floor area and cages from conveyor belts. Packages were of all shapes and sizes and weights. Separated packages on conveyor belt to odd and even numbers to cage and floor areas. Assisted in training new employees assigned to my area and any other tasks requested by Managers.

Carolina Poly

Quality Control Technician

● Performed quality audits on several lines of plastic products including high quality trash bags and construction films. Five different areas with multiple products were tested. Collected and tested samples from each production line. Gave advice on how to correct flaws found and advice on troubleshooting mechanical equipment as well. Entered all test results and specifications into the computer system to finalize the tests or create Hold Tags for flaws to be corrected or scrapped.

● Specific goals had to be met in each area on a daily basis. Worked alone to achieve these goals with little or no supervision. Night shift hours of 5:30pm to 5:30am. 1

Samuel Strapping

Quality Control Technician

February 2019 – August 2019

● Temporary position testing the width, thickness, split, break and elongation of straps made. Maintained a strict time management schedule as testing was required every hour. Collected strap from each Line Operator in order to produce results, four lines total. Processed start up tests as well as adjustment samples as lines were inoperable at certain points. These were in addition to the regular testing times. I worked alone as one Quality Control Technician was assigned to each shift. Maintained a work schedule of 7:00pm to 7:00am.

Williams & Fudge. Inc.

Account Representative

● Initiate customer contact and evaluate customers’ financial situations in regards to defaulted student loans. De-escalate any conflict, utilize active listening skills and respond positively while projecting a sense of urgency.

● Professionally negotiate for payment in full or create terms of repayment for defaulted balances. Obtain information to counsel and problem solve in order to gain a resolution.

● Offer settlement options available within the guidelines of the college or university if a hardship situation exists.

● Meet or exceed daily, weekly, and monthly performance goals. Utilize Noble and Live Vox Communicating Systems, MCI and DM9 Processing Systems. Bank of America

Personal Banker

● Work with clients to help them achieve their financial goals; make sure all sales, service and specialized needs are met to help drive overall revenue growth.

● Open accounts, sell banking products, open loans, credit cards, CDs, IRAs, quote rates, terms and programs per daily requests, fraud monitoring & zero liability protection.

● Work with retail customers to build and strengthen relationships by uncovering financial needs, recommending the best products, services and solutions to meet customer’s needs.

● Respond to customer inquiries and concerns, creating customized solutions to work with other team departments and consultants on specialized customer’s conditions.

● Served as a lead, trusted with situations requiring high-level problem-solving and decision-making abilities, trained new employees on bank procedures and sales techniques. Regional Finance

Assistant Manager to Manager

● Provide leadership necessary involving loans, collections, and expense control.

● Create and maintain branch operations solvency by the control of assets, proper credit extension, and proper follow up and handling of past due customers. 2

● Approve all loans and closes all new loans, former borrower, increased, and delinquent renewal loans, handle escalated customer’s issues by telephone or email.

● Create a month-end statistics report at the end of each month, sign checks for branch expenses, loans and money remittances.

● Verify cash monthly by balancing cash drawers and maintaining cash count records. Seamless Sensations

Manager of Pillow Plant / Billing Administrator for Comforter Plant

● Coordinated production of purchase orders to ensure all pillows were completed and sent out by the allotted deadline. Managed ten employees with all Human Resource responsibilities.

● Pulled purchase orders, loaded trucks, made sure Bills of Lading were correct and all items were loaded appropriately. Scheduled loads to be picked up on a daily basis.

● Made all box labels and UPC’s for pillow plant and comforter plant, billed all items using Real World Software and created manifests for all trucks.

● All other administrative duties such as answering phones, fiber orders, working with Account Representatives to ensure correct pricing, obtaining specification sheets, etc. Allstate Insurance Company Greenville, SC to Fort Mill, SC Licensed Insurance Agent/ Office Manager

● Sell and Issue new business insurance policies in property, casualty, life and health.

● Ensured the customers had an understanding of their coverage limits and the details of their policy jackets.

● All aspects of customer satisfaction, sales and service. Including claim follow up, policy reviews, and Impact queue reports.

● Cross Sell any lines of insurance the customer does not currently hold.

● Take and post payments, balance money drawer to end of day Remittance Report.

● Commission reports and Employee Reports utilizing Excel.

● Open and close office.

● Utilize Allstar, Impact and Eclipse (Insurance Software). Microsoft Word & Excel 3

Contact this candidate