carol Kilburn

Customer Service Representative

Contact

Email:

adu4nc@r.postjobfree.com

Phone:

417-***-****

Address:

Springfield, Missouri, 65807

Career Objective

I am Adaptable person with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.

Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the customer service role at your company.

Experience

Customer Service Representative

JPMorgan Chase, Springfield, Missouri / Nov 2007 - Apr 2022

Followed up with customers regarding product functionality and overall satisfaction.

Assisted with mentoring new employees during and after training.

Addressed customers courteously using suitable methods and problem-solving skills.

Responded to telephone inquiries and complaints following standard operating procedures.

Complied with corporate and regulatory policies regarding information confidentiality and privacy.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Remained open to feedback from supervisor and peers to build and improve skills set.

Investigated and researched issues to determine root causes and appropriate resolution methods.

Updated and maintained database with accurate customer information and timely data entry.

Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

Utilized automated systems to log and retrieve call information.

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Provided account information to customers and explained bill service policies and customer rights.

Read from scripts to promote uniformity and consistency in communications.

Analyzed and collected customer information to prepare product or service reports.

Built sustainable relationships and trust with customer accounts using open and interactive communication.

Determined charges for services requested and arranged for billing.

Referred unresolved customer grievances to designated departments for further investigation.

Processed customer adjustments to maintain financial accounts.

Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

Recommended improvements in products, services or billing methods to prevent future problems.

Navigated multiple computer systems and applications and utilized search tools to find information.

Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Obtained and examined relevant information to assess validity of complaints and determine possible causes.

Conferred with customers by telephone or in-person to provide product or service information.

Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Made appropriate account corrections to resolve customer problems.

Education

Central high school

Springfield, Missouri

High School Diploma

(May 1987)

Skills

Internet services for 2 years with chase bank

Problem solving

Active listening

Attention to details

References

References available upon request

Contact this candidate