Customer Service Executive Assistant
Resume:
Rebecca LeeAnne Howe
Crothersville, IN *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Human Resource Director
NUMA Group - Columbus, IN
September 2021 to Present
As the Human Resource Director in a shared services structure, I support for three manufacturing companies which specialize in metal fabrication, welding, stamping, both precision and production machining, and custom design off road specialty products. Key Accomplishments:
• Established SMART KPIs utilizing ERP and payroll systems
• Implemented metrics including: Attendance tracking, efficiency per day / job, labor hours-total, indirect vs direct labor, attrition
• Established best practice Human Resource systems
• Serve as consultant and sounding board for upper for management /leadership teams in regards to employee relations, policy, labor relations, and many other topics.
• Responsible for controlling cost through efficient to MHP and analyzation / reporting through payroll and ERP systems.
• Staffing reporting and training through ERP
• Established and implemented all required record keeping means and methods (OSHA logs, WC logs, Safety Programs, and Training)
• Reviewed and amended all company policies including compensation structure
• Reviewed, amended, and implemented company policy guideline book
• Established branded core values driven RER program.
• Responsible for benefits administration which included a successful open enrollment with 75% participation
• Filled all open positions, both floor level and mid to upper management within my first 90 days
• High retention rate through strong engagement initiatives, employee development.
• Employee relations, adverse action, coaching, recruitment, and separations.
• UEC disputes
• Team building
• Utilization and leading of EOS platform Level 10 meetings
• Conflict Resolution
• Disciplinary Action
• DOL, Workman's Comp, FMLA, IRS, and OSHA reporting
• Implemented and oversee safety and training programs.
• Payroll, end of year financial reporting, W2 processing completed ahead of schedule.
• Responsible for all aspects of the human resources faction of operations.
• Coaching, Employee Development
• Succession Planning
• Strategic Management for all levels of staffing
• Recruiting, orientation execution, onboarding development plans Human Resources Manager
TA Services - Columbus, IN
Present
With national focus, all higher level Human Resource Manager functions including managing highly skilled teams, systems building, employee development and retention programs, DEIB programs, and process management.
Senior Human Resource Manager
CommuniCare Health Services
August 2020 to September 2021
Key Accomplishments and Highlights:
• Managed RER programs, ATS system, retention / reactive interviews, candidate screening, initial interviews, onboarding, worker's compensation, employment benefits administration, legal compliance in regards but not limited to WC, OSHA, ADA, FLA, NLRA, and assigning training modules for SNFs.
• Serve as consultant for management and leadership teams in regards to employee relations, policy, and labor law.
• Traveling SRHRBP role when necessary for crisis management, intercompany training of HRB
• Increased retention levels by building and implementing strategic recruiting, hiring, and retention programs.
• Strategic succession planning
• Strategic recruitment, engagement, and retention focused on coaching management
• Proven Talent Acquisition Specialist
• Implemented company wide systems transition, innovations, and restructuring.
• In addition to my daily routine, I perform file audits ensuring state compliance.
• Facilitate employee relations, including coaching, mentoring, and corrective actions which includes documentation.
• Plan and execute weekly management training and engagement with focus on coaching management
• Use of HR metrics to analyze staffing trend snd adjust AHROP as necessary to meet demands of market adjustments
• Team building
• Management and administration of the facility HRIS systems Smartlinx, Workday, Kronos, Apploi, Worklinx, and training application (Relias), including biweekly HR and payroll processing as well as the benefits bonus structure, shift pick up bonuses, daily time reporting for budgeting purposes, and time punch management and recruiting / onboarding / retaining for three regional long term care facilities.
• Labor reports, which include forecasting, PPD, labor recaps (daily and weekly)
• Census communication, PCDD rates in relevance to staffing ratio
• Labor cost management
Human Resources Manager / Regional Onboarding Specialist Seneca Place /Bluegrass, Inc
May 2020 to August 2020
• With regional focus on recruiting and talent retention, I am responsible for managing: employee engagement, retention programs, the ATS system, orientation, stay interviews, exit interviews, initial interviews, onboarding, worker's compensation, unemployment benefits administration, legal compliance in regards but not limited to WC, OSHA, ADA, and assigning training modules for the Long Term Care Facility.
• Took retention levels from previous of 49% turn-over down to 11%. Part of this was accomplished by seeing an opportunity for safety improvement, and immediately correcting.
• In addition to my daily routine, I perform file audits ensuring state compliance and licensing requirements.
• I oversee employee relations, including coaching, mentoring, and corrective actions which includes documentation.
• I am responsible for the administration of the facility HRIS system (Axiom), training application (Relias) and punch clock, including biweekly HR and payroll processing as well as the benefits bonus structure, shift pick up bonuses, daily time reporting for budgeting purposes, and time punch management and recruiting / onboarding / retaining for three regional long term care facilities.
• Census management assistance, census communication, PCDD rates in relevance to staffing ratio. Executive Assistant / HR Generalist/ Project Coordinator DHVAJ, INC
March 2019 to May 2020
• Developed a streamlined FTP based communication system for correspondence sharing throughout the organizations and corporations involved which is compliant with confidentiality standards regarding PHI, HIPPA, and corporate information sharing guidelines.
• Changed the communications system to electronic based from paper based, which significantly decreased the number of unemployment claims paid.
• Health care facility policy review, interpretation, and revision for execution in new healthcare facility and in current medical practices including laboratory.
• Healthcare billing and reconciliation regarding Healthcare Claim Submittals to Insurance Companies. Reduced fiduciary errors $200,000
• Screening and reporting of testing for healthcare facilities in order to meet protocol set forth in addiction treatment guidelines using EHS and EMR Databases.
• Facilitated positive International investor relationships from $500,000 to $900,000
• Daily project management duties to ensure projects are on schedule
• Collaborated with and managed all parties contracted by employer who were to be involved in building and successfully opening local hospital
• Using a collaborative team building approach, managed all parties contracted by employer who were to be involved in building and successfully opening local hospital. Saved $7MM in overall construction costs based on initial project estimate
• Provider Liaison for employer's medial group
• Scheduled meetings, events, managed calendars, and all other confidentiality-based tasks as requested by the CFO, COO, and CEO
• Provided first class time management for highest levels of leadership team
• File auditing, recruiting, promoted positive conflict negotiation amongst large staff, 13 med spa locations in TX and GA along with multi regional project work forces, managed office duties, drafted internal and external sensitive documentation
• Oversight of loss / gain claims and inventory sheets regarding investment projects. Increased accuracy.
• Accounts payable and receivable management via IMS system
• Provided all levels of Executive and Human Resources Management Support National Accounts Manager, Project Coordinator, HR Administrator NGB
January 2007 to March 2019
• Provided direct support to accounts managers regarding building accounts processes and communications
• Vendor procurement and management of 3rd party contractors for corporate customers, contractor retention, labor law compliance in all 50 states as well as Canadian provinces,
• Billing negotiations, cost control regarding repairs, projects, mapping, and customer service-related issues.
• Developed full cycle service programs and multi staged projects for corporate customers
• Communicated amongst many high-level executives nationally daily in regard to budgeting, reporting, project staging, and execution
• Led daily communications and provided direction of high level teams to instate a 700 branch take- over and conversion
• Accounts payable, accounts receivable, and billing review oversight for large corporate accounts which included daily and weekly review and reconciliation after dispute resolution
• Responsible for inter office benefits administration, coaching, RER initiatives, as well as conflict resolution/ mediation
Education
MBA in Human Resource Management
WALDEN UNIVERSITY
Present
MPA in Public Administration
WALDEN UNIVERSITY
2018
BACHELOR in Human Services
WALDEN UNIVERSITY
2016
Skills
• I am experienced in full service human resource management which contributes to operational work flow cohesion, talent acquisition, DOL, OHSA, and HIPPA compliance, crisis management, logistical planning, project management, strategic human resource management, strategic program development, work force procurement / recruiting, human capital efficiency management, and conflict resolution in conjunction with an understanding of all layers of the management processes which contribute to organizational success.
• Transformational yet strategic and organizationally minded HR professional with working knowledge labor laws in most states, DOL procedures, unemployment procedures, onboarding, file audit procedures, and all other aspects for capital network management.
• I am experienced in full cycle human resource management which contributes to work flow cohesion; HRIS, ATS, talent acquisition and retention; DOL, OHSA, and HIPPA compliance, crisis management, logistical planning, project management, strategic human resource management, policy creation and implementation specialist, regional onboarding specialist, strategic program development, work force procurement / recruiting / retention, human capital efficiency management, conflict resolution in conjunction with an understanding of all layers of the management processes which contribute to organizational success.
• Transformational yet strategic, forward thinking, hands on, and organizationally minded professional with working knowledge of labor laws in most states, DOL procedures, unemployment procedures, onboarding, retention, file audit procedures, talent acquisition / retention, and all other aspects of human capital network management.
• I possess a professional verbal as well as written communication skill set and am comfortably working communicatively in any situation.
• Skilled and polished professional leader
• Strong, hands on, forward thinking Human Resources Professional who understands and applies a think outside the box mentality to meet organizational goals. I understand that knowledge is in the data, and through that data, with the appropriate use of HR metrics, KPIs, knowledge-based management initiatives, it is possible to balance the score card of human capital management.
• Team Management
• Strategic Human Resource Management
• HRIS
• ATS
• DOL
• OSHA
• HIPPA
• COVID 19 Prevention and Response Trained
• Auditing
• Budgeting
• Project Coordination
• FTP
• SharePoint
• Expert Level of Microsoft Office Suite
• Engagement
• Retention
• Talent Pipeline Management. (10+ years)
• Benefits Administration
• Kronos
• Workday
• Change Management
• Performance Management
• Workers' Compensation
• User Interface (UI)
• Quality Assurance
• Negotiation
• Forecasting
• Event Planning
• HR Sourcing
• Office Management
• Business Analysis
• Program Management
• Payroll (10+ years)
• ATS (10+ years)
• Onboarding (10+ years)
• Retention
• Analytics
• Workday (2 years)
• Axiom (4 years)
• Kronos (2 years)
• Fmla (5 years)
• Payroll Management (7 years)
• Change Management (9 years)
• Strategic Planning (9 years)
• Policy Development (3 years)
• Human Resources Management (8 years)
• Employee Engagement (10+ years)
• Employee Relations (10+ years)
• Documentation review
• Microsoft Office
• Succession planning
• Process improvement
• ADP
• Contracts
• Risk management
• Employee evaluation
• Analysis skills
• Typing
• PeopleSoft
• Talent management (10+ years)
• Talent acquisition (10+ years)
• Leadership (10+ years)
• Management (10+ years)
• Conflict management (10+ years)
• Restructuring (10+ years)
• Marketing
• Recruiting
• Interviewing
• Operations Management
• Google Suite
• Oracle
• Microsoft Excel
• Computer literacy
• English
• Microsoft Powerpoint
• SAP
• Microsoft Word
• Accounting
• QuickBooks
• Training & development
• Epicor (Less than 1 year)
• Employment & labor law
• Continuous improvement
• Human resources
• Communication skills
• Computer skills
• EOS (1 year)
• EPICOR (1 year)
• Policy Development (10+ years)
• Writing skills
• Paylocity
• Pricing
• IDS
• Data analytics
• Financial management
• Social media management
• Organization design
• Microsoft Access
• Predictive Index (1 year)
• Supervising experience
Links
https://www.linkedin.com/in/rebecca-leeanne-howe-0531a0170 Awards
International Society of Female Professionals Member November 2022
Certifications and Licenses
Professional In Human Resources
SHRM-CP
Present
SHRM Senior Certified Professional
Assessments
Customer service fit — Highly Proficient
July 2019
Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient
Verbal communication — Expert
November 2019
Speaking clearly, correctly, and concisely
Full results: Expert
Management & leadership skills: Planning & execution — Highly Proficient July 2020
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
HR Mavericks
November 2022 to Present
Collaborator and author
SHRM-Advocacy-Team-A-Team
October 2022 to Present
Contact this candidate