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Customer Support Java Developer

Location:
Tustin, CA
Posted:
February 03, 2023

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Resume:

Shireen Kulkarni

Irvine, CA *****

Mobile: 214-***-**** Email: adu4l2@r.postjobfree.com

Professional Summary

• Over 14+ years of experience in working with software systems.

• Over 2 years of the experience is in managerial capacity.

• Certified Scrum Master

• Hands on experience in Analysis, Design, Development, Testing, Deployment and Implementation of software systems

• Have been using Scrum in my projects over last 10 months and conducting daily scrums and sprint review meetings

• Breaking down stakeholder requirements into smaller requirements and prepare Requirement Traceability matrix and Design documents

• Translating smaller requirements into user stories which can be worked by the team

• Ability to work in tight schedules and efficient in meeting deadlines.

• Good experience in process like Agile and Water Flow methodologies.

• Have experience of leading Data Migration and Integration projects.

• Experienced in Amdocs CRM, eQubeBI

• Experienced with different version management software such as Subversion, TFS.

• Proficient in all phases of SDLC (analysis, design, development, testing and deployment)

• Strong experience in Product Lifecycle Management (PLM) and Telecom domains.

• Expertise in working with various database/tools like Oracle, Toad, and SQL Developer, Query Analyzer. writing functions, packages, procedures, triggers and views in PL/SQL

• Familiar in web technologies like Spring, Hibernate, Struts and deployment of J2EE components on Application Servers. Also, familiar with Ant-script, Log4J, XML, XSLT, XPATH

• My key strength lies in being self-driven, adapting to new technologies, platforms and finding innovative solutions

• Familiar with AWS Authorized to work in the US for any employer

Professional Experience

Company: Duration:

Role:

eQ Technologic Inc

June 2015 to Present (Over 6+ years)

Implementation Lead with Project Management experience

Engagement with defence customers such as Northrop Grumman, Lockeed Martin and gather stakeholder requirements.

Worked on managing Cameo plugin (in Java) which was getting devloped from offshore development team.

Daily calls with offshore team to track the progress and remove impediments with regards to unclear requirements and getting them clarified from the customer.

Implementing Agile methodology in my team and conduct daily scrums, sprint review meetings.

Break down stakeholder requirments into smaller requirements and prepare Requirement Traceability matrix and Design document and other relavent documents.

Translating smaller requirements into user stories which can be worked by the team.

Overlooking the team which was spread across US and India and getting the work. assigned and completed while resolving technical issues that come along the way.

Providing weekly status for company directors in eQ as well as to customer.

Environment, Technologies: Redmine, MS Teams, MPP, eQubeMI, eQueBI, Visio, Jira, Confluence

Client: Duration:

Role:

Verizon Telecom

June 2011 to Jan 2013

Sr. Java Developer

Esupport application is customer facing support website which is inteneted to self serve them. The website provides information and resolution steps, guide on all the internet, phone and other products of verizon. It provides a personalized view to users which shows the equipment installed at their premises. It also gives an overview of the services they have, the important alerts and notification on their account. The website is content driven and derives content from the Oracle UCM (Universal Content Management system)

As a Senior Developer, I have been responsible for

Involved in complete SDLC – Requirement Analysis, Development, System Integration Testing.

Developed JSP pages using struts and JSTL tags to populate the data.

Used web-services to display account level information for customers.

Implemented the Spring IOC and Spring JDBC for the project.

Developed a value object layer for transferring data between different layers.

Worked with Javascript, CSS and HTML to build the web pages to the desired style followed by the organization.

Configured and deployed the components in WebLogic.

Producing Low Level Designs for some requirements.

Providing Support for ST and CET (UAT) phases.

Preparing and Tracking the requirement traceability metrics.

As an Onsite Co-Ordinator I have been responsible for

Explaining business requirements to offshore team.

Actively interacting with client.

Co-ordinating development activities with offshore and onsite team.

Ensuring project timelines are followed and making smooth quality deliveries happen.

Environment, Technologies: Jira, Confluence, Weblogic, Struts, Spring, Oracle

Client: Duration:

Role:

AT&T Mobility and Retail Development

Jan 2010 to Jan 2011

Sr. Java Developer

POS is retail system of the AT&T- US. A customer uses it to place new order and track customer order. The system tracks both wireless and wireline orders.The system is used for new customer registration including Address Validation and Credit check being done. The system also makes calls to external system to check for service and network availibility. The system is used for point of sale and reduce the customer calls to the customer center.

As a Senior Developer, I have been responsible for

Involved in complete SDLC – Requirement Analysis, Development, System Integration Testing

Developed JSP pages using struts and JSTL tags to populate the data.

Implemented the Spring IOC and Spring JDBC for the project

Developed a value object layer for transferring data between different layers.

Worked with Javascript, CSS and HTML to build the web pages to the desired style followed by the organization

Configured and deployed the components in WebLogic

Producing Low Level Designs for some requirements.

Providing Support for ST and CET (UAT) phases.

Preparing and Tracking the requirement traceability metrics

Environment, Technologies: Weblogic 10.1, Struts, Spring, EJB, XML, JSP, XML, Oracle 9i

Client: Duration:

Role:

O2 UK

Apr 2008 to Jan 2010

Sr. Business Analyst

TEDS is used to carry out key pre-pay financial reporting as well us managing pre-pay propositions including provisioning of bolt-ons, tariffs and allowances for O2-UK. It is a critical system and is backbone in the Prepay Arena.

As a Senior Developer, I have been responsible for

Involved in complete SDLC – Requirement Analysis, Development, System Integration Testing

Worked on Spring and Hibernate on this project.

Involved in the implementation of AOP concepts using spring framework.

Used JMS API connectivity for sending and requesting messages between clients and the server.

Developed Named Queries using Hibernate.

Developed a value object layer for transferring data between different layers.

Worked with Javascript, CSS and HTML to build the web pages to the desired style followed by the organization

Configured and deployed the components in WebLogic

Providing Support for ST and CET (UAT) phases.

Preparing and Tracking the requirement traceability metrics

As an Onsite Co-ordinator I have been responsible for

Explaining business requirements to offshore team.

Actively interacting with client.

Co-ordinating development activities with offshore and onsite team.

Ensuring project timelines are followed and making smooth quality deliveries happen.

Environment, Technologies: Oracle 8i, Weblogic 10.1, Struts, Spring, XML, JSP, XML

Client: Duration:

Role:

Astro Malaysia

Sept 2007 – Mar 2008

Sr. Subject Matter Expert

(Amdocs Clarify CRM 12.5 customization)

This project is Clarify CRM project for Astro (Malaysia) that involves customizations of CRM Product ClarifyCRM 12.5. . This is a CRM project that consist of two major components thick Client and thin Client that have been developed as a part of product Clarify 12.5. The work involves enhancement to existing features as well as adding new features to existing product according to customer requirements.

As a Developer- Analyst I was responsible for:-

Development and Business Requirements Capturing and Analysis.

Extensively involved in Technical solution designing and detailed level designing

Development, Unit Testing, SST

Onsite for providing UAT support and Production support

Active interaction with client

Environment, Technologies: Weblogic 8.0, Amdocs ClarifyCRM 12.5 all applications, JSP, XML, Core JAVA, Oracle 9i, Clarify Business Objects, JavaScript

Client: Duration:

Role:

Telstra Australia

May 2007 – Sept 2007

Sr. Subject Matter Expert

This project is Clarify CRM project for Telstra Pay-TV that involves customizations of CRM Product Amdocs Boss Manager (ABM 7.0). ABM 7.0 is the robust product from Amdocs which provides the customer with both the Service Assurance and Service Fulfillment solutions. The work involves enhancement to existing features as well as adding new features to existing product according to customer requirements

As a Developer, I was responsible for: -

Extensively involved in Development of Pay-TV

Worked on ABM 7.0 and Amdocs Process Manager.

Involved in writing the detailed designs and high level designing for the

Pay-TV module.

Working in Service Fulfillment area.

Environment, Technologies: Weblogic 8.1, ABM 7.0, JSP, XML, JAVA, Oracle 9i, Clarify Business Objects, JavaScript

Client: Duration:

Role:

BT Neo - UK

July 2005 – April 2007

Subject Matter Expert

(Amdocs Clarify CRM 13.1 customization)

This project is Clarify CRM project for British Telecom that involves customizations of CRM Product Amdocs Clarify13.1. This is a CRM project that consist of two major components thick Client and thin Client that have been developed as a part of product Clarify 13.1 also called Amdocs 6. Thin Client mainly involves work in Java, J2EE technologies with ORACLE 9i as database used by web based and Thick Client involves work in Clear Basic (Like VB). The work involves enhancement to existing features as well as adding new features to existing product according to customer requirements. The software development life cycle includes use of Agile methodology.

As a Subject Matter Expert responsible for: -

Worked in Process Manager which is tool provided by ClarifyCRM 13.1.

Worked on web customizations in JSP and Clarify for implementing functionality on thin client.

Worked with Enrichment, Spring, & NIIF frameworks which were widely used in the project.

Worked on rulemanager, Services and other Customer support facilities provided by Clarify.

Have worked in critical situations as in OGS when one of the modules in the project was going into production.

Highly involved in CST and Productions issues and defect fixing.

Guiding two to three persons who were assigned to me.

Worked extensively in Service Assurance area

Worked in Service Fulfillment area also.

Worked extensively with Mercury Test Director

Have knowledge of subversion and clear case

Environment, Technologies: Weblogic 8.1, Amdocs ClarifyCRM 13.1 all applications, JSP, XML, Core JAVA, Oracle 9i, Clarify Business Objects, JavaScript

Previously worked at Reliance Infocomm DAKC, from Mar 2004 to July 2005

Environment, Technologies: Weblogic 8.1, Amdocs ClarifyCRM 13.1 all applications, JSP, XML, Core JAVA, Oracle 9i, Clarify Business Objects, JavaScript

Education

Bachelor of Engineering, Computers, (2003) from Gujarat University, India



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