Member Team Resources Manager

Tiffany M. Reynolds, BS

*** ******* *****, ******** **** 43230• 513-***-**** • ***********@*****.***

Human Resources Manager Operations Manager

Leadership & Team Development Program Management • Process Improvement Management

~Diverse career of progressive experience and developed expertise in leading including, human resources, operations, logistics, merchandising, relationship and business development ~

Driven, passionate, relationship-oriented professional, demonstrating outstanding motivational skills, sound judgment, and change innovation. Communicate effectively in a fast-paced, customer facing environment, deliver results, and adhere to the company standards of integrity while ensuring execution of best practices. Adaptable, with the flexibility to work independently or collaboratively in completing tasks while guiding solid strategic concepts. Exemplary stress and crisis management skills, with an outstanding ability to address acute issues accurately. Cooperative and adept at driving teams to consistently bridge the gap between the business and consumers.

Core Competencies:

H.R. Management Performance Management Cross-Functional Teamwork Strategic Planning

Inventory & Cost Management Continuous Improvement Financial Analysis & Reporting

Performance Metrics Vendor Relationship Management Financial Objectives Planning Process Improvement

Professional Experience

Kroger Company; Columbus, OH. 2019 – Present

Human Resources Manager

Direct day-to-day operations of 76,000 sq. ft. store generating more than $67M in annual revenue. Recruit, train, mentor, and manage 150-member team, ensuring continuous delivery of outstanding customer service. Supervise 21 department managers, providing coaching and empowerment for accountability ensuring store results and staff performance. Support implementation of strategic plans to achieve annual revenue objectives and reduce expenditures while ensuring payroll remains within budget.

•Effectively provide leadership and support to recruitment staff to ensure hiring, training, and retention metrics are achieved.

•Manage planning, and execution of optimal daily functions, focused on exceeding customer expectations, and achieving KPIs. Directed leadership and employees to maximize team productivity, including balancing the cost of labor to meet service target levels.

•Manage special projects, guide safety operations, and meet demand requirements by determining priorities, schedule workers, and oversee prompt facility, grounds, and equipment maintenance and repairs.

Achievements:

•Increased EBIT from cost reduction, waste reduction, and increased productivity.

•Reduced expenses by driving OSHA safety initiatives improving 20% over fiscal 2019.

•Oversee expansion of onsite E-Commerce increasing profit potential by $1.3 million.

•Exceeded annual goals in key metrics such as, profit, sales, employee retention, and customer satisfaction in 2020 and 2021.

Kroger Company; Columbus, OH 2016 – 2019

Merchandising & Operations Manager

Leading experienced staff through profit-generating operations with innovative merchandising standardization, competitive pricing and deep discounting with intense focus on continuous product turnover. Effective leader, skilled in developing highly productive teams by implementing customer-focused training and incentivized sales programs. Direct site staff in daily supply chain operations in collaboration with regional Director of Operations. Collaborate with leadership in managing onsite contracts, and execution of waste integration initiatives and streamline distributions to ensure customer satisfaction, and build strong repeat business.

Achievements:

•Directly responsible for implementation of expense control processes and adherence to waste management project [Zero Hunger Zero Waste] efficiently.

•Consistently ensured compliance with safe operating practices and with auditing operational procedures against best practices.

•Assist in capital equipment planning and requests.

•Facilitate all H.R. initiatives including staffing, recruitment and special projects in line with the growth demand of current business trends.

•Implemented transition to new [In Stock] JIT systems ensuring deliveries on time and increase movement of product to optimize customer satisfaction and profitability year over year

•Successfully exceeded Key Performance Metrics or KPI goals for currently 18 consecutive months.

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Earlier Work Experience

CITY OF CINCINNATI; Cincinnati, OH (Relocation) 1997 – 2009

Human Resources Administration Specialist

PNC BANK, NA; Columbus, OH (Advancement) 2009 – 2015

Administrative Technical Support

Education

FRANKLIN UNIVERSITY, Columbus, OH

Bachelor of Science

Computer/Technical & Other Skills

Microsoft Office Suite – Word, Excel, PowerPoint, Outlook, Teams

Financial Software - Quicken & QuickBooks

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