Service Representative Customer

KIMBERLY CLARK

Kingsland, GA *****

912-***-**** *.*********@*****.***

PROFESSIONAL SUMMARY

Customer Service Representative offering over 9 years of proven experience with assisting customers in retail and call center settings. Adept at maintaining an organized work environment that enhanced customer experiences and ensured all tasks were completed. Career is supported by an Associate of Science.

Medical Assisting

Inventory Management

Process Improvement

Customer Service

Retail Sales

Oral/Written Communication

Policy Implementation

Microsoft Office Suite

Risk Management

PROFESSIONAL EXPERIENCE

Mother Goose Nursery Kingsland, GA Jul 2021 – May 2022

Daycare Teacher

Communicated with children’s parents and guardians about daily activities, behaviors, and progress in their developmental skills

Organized and led activities that promoted physical, cognitive, and social development

Controlled classroom environments with clearly outlined rules and positive reinforcement techniques

Developed and enforced positive strategies and maintained daily records of individual activities, behaviors, meals, and naps

Walmart Kingsland, GA Nov 2015 – May 2021

Cashier

Helped customers find specific products, answered questions, and offered alternative solutions to ensure a positive experience

Processed $10K+ in returned items in accordance with store policy and verified receipts

Served as assistant in self-checkout, cashier, customer service, and pharmacy technician roles

Navy Exchange Kings Bay, GA Jun 2014 – Nov 2015

Cashier

Assisted customers with locating items within the store and made product suggestions in the event of out of stock or seasonal item availability

Made custom floral arrangements and maintained proper quality of floral arrangements and deliveries

Processed 50+ card and cash transactions daily; completed returns and exchanges with verification of receipt

Express Scripts Saint Mary’s, GA Sep 2013 – Jun 2014

Call Center Customer Service Representative

Provided customer service support for the largest mail order pharmacy

Processed returns and ran the customer service center; trained representatives on answering phone lines and updating records

Corresponded with 200+ customers via phone and live chat; made updates to accounts and processed prescription requests based on insurance coverage and physician orders

EDUCATION CERTIFICATIONS

Medical Assisting Certificate Keiser University

Associate of Science (A.S.) Ultimate Medical Academy

TECHNICAL SKILLS

Software: Microsoft Office, Access, Word, Excel, PowerPoint, OneNote, Outlook, SharePoint

Operating Systems: Mac / Microsoft Windows

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