Service Representative Customer
Resume:
PABLO ALVARADO
Margate, FL *****
adu4jk@r.postjobfree.com
Expert in customer service with extensive experience in different account settings. A detail-oriented professional who thrives under pressure. Successfully met deadlines and increased customer satisfaction. It is easy for me to work unsupervised and as part of a team.
EXPERIENCE:
Teleperformance-Alliance One North Lauderdale, FL
Customer Service Representative 05/2022-12/2022
Processed and reviewed insurance claims
Kept records of invoices and support documents.
Verified accuracy of billing data and revised any errors.
Researched data and corrected data to ensure insurance payments
Teleperformance- United Health Care North Lauderdale, FL
Customer Service Representative 04/2016-05/2022
Warm-welcome calling to ensure customers understand their medical plans
Provided customer service, such as giving limited instructions on how to proceed with claims and provide referrals to providers within network.
Instrumental in engaging customers in completing wellness medical visits.
Organized and work with detailed customer, records to enter access, search and retrieve data.
Provide detail insurance policy information to determine coverage.
Assist with scheduling of PCP visits and promote nursing wellness coaching.
Teleperformance- Frontier North Lauderdale, FL
Customer Service/Community Manager, Social Media 04/2016-11/2016
Professionally handled online incoming complaints requests questions and forwarded issues to appropriate departments to ensure issues are resolved,
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Posted promotional deals on social media and increased sales by fifteen percent.
Teleperformance- Sprint North Lauderdale FL
Customer Service/ Sales Rep/ Trainer 02/2010-04/2016
Answered customers issues regarding cell phone software and hardware operations to resolve problems.
Answered billing questions and promoted plans that will suit customer cell phone usage.
Trained new hires in customer service and phone technical support.
Increased sales by twenty-five percent.
Alvarado Brother's Construction LLC Hialeah, FL
Mason/Business Partner 03/1993-12/2009
Cleaned working surface to remove scale, dust, soot and chips of brick and mortar, using broom, wire brush and scraper.
Measured distance from reference points and marked guidelines to lay out work, using plumb bobs and levels.
Mixed specified amounts of sand, clay, dirt and mortar powder with water to form refractory mixtures.
Trained and managed twenty employees to significantly improve their productivity and ensure customer satisfaction.
EDUCATION:
High School Diploma, San Jose-Lasalle, Guayaquil, Ecuador
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