Service Agent Remote Customer
Resume:
Toni Tucker
Creative, efficient, and reliable team player, with extensive experience in graphic design, teaching, sales, marketing and project management. Tenacious problem solver who has consistently completed projects on time and within budget.
5720 Academy Dr.
Morristown, TN 37814
adu4j3@r.postjobfree.com
EXPERIENCE
Tactical TeleSolutions, LLC. - Remote Customer Service Agent 1/2021 - present
Telecommunications company that works with different clients to offer quality customer service agents for ongoing projects.
●Inbound/Outbound calls to San Francisco Health Plan/Medi-Cal members.
●Making 120-150 calls a day.
●Answering questions and concerns, solving issues and explaining benefits.
●Discussing Covid vaccinations, offering guidance, support and scheduling appointments when needed.
●Harbordale Elementary School, Fort Lauderdale, FL - V.P. of Public Relations and HSA President of Yearbook 2017 - 2020
I gathered information from all areas of the school and single handedly designed the school’s yearbook three years in a row.
Broward Montessori School, Davie, FL - Art Teacher 2010 - 2011
A private elementary school where I taught art to an after school program.
●Organized and taught elementary level art classes
●Presented final projects to parents at the end of term
EZ-ID LLC, Fort Lauderdale, FL - Sales Manager 2010 - 2011
A Safran Group company, EZ-ID uses biometric technology to improve the security of small to mid-sized businesses.
●Managed a successful team of 6 sales representatives.
●Organized regular meetings with a global sales team to ensure targets were tracked and met.
●Created and submitted daily, weekly, monthly and annual reports and marketing plans.
●Traveled 50% of the time across given territory.
●Hired and trained new sales associates.
●Opened up a new office in New Jersey.
●Negotiated with business owners and closed deals.
The Art Institute, Ft Lauderdale, FL - Sr. High School Representative 2006 - 2010
A fully accredited private school that provides its students with the tools they need to sharpen their creative talent and skills to succeed in the areas of design, media arts, fashion and the culinary arts.
●Responsible for booking daily presentations in high schools across the South East USA.
●Presented to senior classes, including live demonstrations.
●Worked independently maintaining a home office.
●Made Top Achievers, Presidents Club and Winners Circle several years in a row.
●Researched and created marketing plans and reports.
●Attended college fairs and events to generate interest..
John Casablancas Modeling Agency, Coral Springs, FL - Sales Representative/Modeling Agent 2004 - 2005
An International modeling agency that represents and provides a training center for actors and models interested in pursuing a career in the industry.
●Conducted seminars discussing the fundamentals of the modeling and acting industry.
●Interviewed, evaluated and successfully sold modeling and acting training programs.
CBS Sportsline, Ft Lauderdale — Sales Development Coordinator / Project Manager 1999 - 2003
Sportsline was considered the premier Internet sports related content delivery company, providing sports related information online.
●Built creative sales presentations for 22 nationwide sales representatives using PowerPoint, Photoshop, and Quarkxpress.
●Coordinated with the sales reps, who after receiving specifications for presentations, suggested effective marketing strategies.
●Compiled various statistical analysis reports to strengthen sales presentations by creating graphical representations of trends.
●Dealt one on one with clients at executive levels to ensure a mutually beneficial relationship and maintain client satisfaction.
●Led a team of eight producers in the development of numerous large e-commerce projects.
●Designed, developed and deployed a new site for B2B transactions, segmenting different levels of membership directly tied to the transfer of merchandise.
Jubilee Freedom Foundation, Ft Lauderdale — Director MIS 2000 - 2001
A non profit organization involved in various charity efforts, focusing on preservation of human rights, heightening awareness of oppressive behavior in third world countries, and setting up channels to free sex slaves.
●Built and maintained the Jubilee Freedom Foundation website. Responsible for content management, all aspects of graphic creations, with a hands on approach to resource delegation against the aforementioned tasks.
●Enabled the site to collect donations, using iBill, and built a user registration mechanism.
●Traveled to multiple concerts that the foundation sponsored to promote the cause, and coordinated volunteer’s efforts at various venues.
DRG - “Data Resource Group”, Boca Raton, FL - Web Designer/Developer (contract) 1998 - 1999
DRG is one of IBM’s leading business partners. DRG provides turnkey solutions utilizing a number of IBM products, inclusive of hardware, software, and services.
●Redesigned the corporate website utilizing HTML, CGI scripting and Macromedia Flash.
●Built several client websites for the Director of Marketing, while maintaining a relationship with each client to ensure that the client’s expectations were met in terms of efficiency, appearance, and stability of the sites.
Farcystems, Inc, NY - Graphic Design Artist 1996 - 1997
A full service ISP specializing in web hosting, website development, and website marketing in Manhattan, N.Y.
●Designed logos and ads for hard copy advertisements using Adobe Photoshop and QuarkXPress.
●Used Adobe PageMill to create user-friendly screen flow diagrams for complex interactive websites
EDUCATION
Gold Coast School of Insurance, Sunrise, FL - Certificate of Completion 2011
Florida Department of Financial Services - Resident Insurance License 2011
Sandler Sales Training Institute, FL - Certificate of Completion 2009
Florida Atlantic University, Boca Raton - Certification/MIS 2002
Hillsborough College, Tampa, FL - Associate of Arts/Graphic Design 1992-1995
Broward College, Fort Lauderdale, FL - Associate of Arts 1990-1992
SKILLS
Public Speaking
Teaching
Customer Service
Sales & Marketing
Project Management
Team Management
Negotiating
Confidentiality
Integrity
Problem Solver
Budget Planning
Business Development
Teaching, drawing and painting in classes as well as privately.
Web Design, Graphics and Development.
Photoshop.
MS Office, Google Docs
Macromedia Flash.
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