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Customer Service Officer

Location:
Accra, Greater Accra, Ghana
Posted:
February 03, 2023

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Resume:

JONES AKROFI GYAMPO

P. O. Box ****, Kaneshie

024*******

adu4ia@r.postjobfree.com

CAREER OBJECTIVES

To pursue an administrative position in a dynamic and progressive financial institution where creativity, talent and innovative capabilities are efficiently utilized. WORK EXPERIENCE

OPTICAL GLOBAL ENGINEERS Osu, Greater-Accra Region Accounts Officer July 2021 – Date

Preparing and maintaining records of debtors and creditors

Preparing and writing of cash book and other ledgers

Writing and posting of cheques and petty cash vouchers

Payment of salaries of all staff

Payment of all statutory deductions (SSNIT, PAYE)

Preparing of bank reconciliation statement

Filing of documents

FIRST ATLANTIC BANK Spintex, Greater-Accra Region

Cash Officer February 2020 – June 2021

Ensuring the functionality of all remittance channels and payout of transactions in line with AML, KYC, SOP, MTOs’ procedures and compliance guidelines

Supervising and authorising Visa and MasterCard prepaid loading services

Supervising and authorizing Mobile Money Cash-in and Cash-out transactions

Supervising and authorizing all cash deposits and withdrawals in line with approved guidelines

Reviewing, validating and authorizing payment instruments or instructions presented for encashment over-the-counter

Ensuring that the issuance of payment orders and other counter requisitions are based on customers’ strict instructions

Ensuring Teller transactions are authorised and Till is Nil and closed by COB

Ensuring that all income or fees are timely applied to prevent income leakage

Performing daily reconciliation as the ATM cash and GLs as the ATM custodian

Ensuring seamless processing, maintenance and records of inward and outward clearing cheques, ACH direct credit and debit

Maintaining records of daily cash positions and obtain approval for excess positions and submit report to appropriate departments

Supervising the administration of the Teller cubicles, clean desk security and maintenance of working tools

FIRST ATLANTIC BANK Accra, Greater-Accra Region

Clearing Officer February 2014 – January 2020

Processing of Inward and Outward Clearing cheques

Processing of Inward and Outward returned cheques

Processing of Inward and Outward ACH transactions

Processing of Inward and Outward Direct Debit transactions

Processing of Standing Orders transactions

Performing daily reconciliations of all clearing GL’s

Preparing weekly and monthly reports for the COO

Preparing value chain report for the CEO/MD

UNIVERSAL MERCHANT BANK Accra, Greater-Accra Region Central Processing, Salary and Payment December 2011 – January 2014

Processing salary payments on behalf of clients

Crediting of customers account upon advice from other Banks via SWIFT and ACH

Processing transfers to other banks upon customer’s request UNIVERSAL MERCHANT BANK Kaneshie, Greater-Accra Region National Service (Retail Banking Officer) November 2009 – December 2010

Receiving and crediting cheque amount into payees account

Scanning of cheques for clearing (Cheque Code line Clearing System)

Collecting Utility Payments (Water and Electricity)

Issuing of payment orders

Processing of salaries

Making requisitions on behalf the branch

Cross-selling of bank products when necessary

Processing internal transfers for both customers and non-customers MIDWATCH PHARMACY LIMITED Awoshie, Greater-Accra Region Supervisor May 2009 – November 2009

Collecting cash payments and issuance of receipt

Taking stock and ensuring expired drugs are taken off the shelf and destroyed

Reporting financial position of the company to the Managing Manager on daily basis

Making necessary arrangements for replenishment

EDUCATION

UNIVERSITY OF GHANA Legon, Greater-Accra Region

B.A. Political Science and History May 2009

AKIM SWEDRU SECONDARY SCHOOL Akim Swedru, Eastern Region SSSCE July 2002

WORKSHOPS AND TRAINING

Building Customer Service Excellence – 2016

Financial Fraud Awareness, E-Crime and Counterfeit Documents Detection by eCrime Bureau – 2015

GHIPSS Clearing Training – 2015

OTHER SKILLS

Knowledge in Microsoft Office suite

Good Typing skills

Ability to search the internet for relevant information PERSONAL TRAITS

Proactive

Enthusiastic

Optimistic

Punctual

Disciplined

Committed

Resourceful

Respectful

Good Interpersonal skills

Leadership skills

Innovative

REFERENCES

David Boakye

Chairman

Optical Global Engineers

024*******

David Asare

Head, Branch Services

First Atlantic Bank

024*******

adu4ia@r.postjobfree.com



Contact this candidate