Donna A. MacDonald (Roy), BSN, MBA, RN

* ******* ****, ******* ****, NY 12065

802-***-**** adu4i9@r.postjobfree.com

QUALIFICATIONS PROFILE

Customer and quality-driven professional with 15+ years of multi-award winning success in leadership positions at major medical centers, multi-specialty organizations and dental practices.

Accomplished expertise in staff and management relations thru change and process improvements.

Proven ability to achieve and exceed expectations in: Leadership and Leadership Development + Quality Assurance & Improvement + Project and Operations Management + Business Start-up & Operations

PROFESSIONAL EXPERIENCE

Chief Clinical Officer, Mountain Valley Hospice, Gloversville, NY, 01/20 – 05/20

Provided leadership and oversight of all clinical programs. In collaboration with the executive team, played a key role in the overall development, strategic planning, service delivery, and management of the organization.

Key Accomplishments:

Redesigned the quality improvement and infection prevention and control programs to address state survey compliance contingencies

Developed & implemented plans to maintain the safety of patients and staff during the COVID-19 pandemic

Patient Safety & Quality Improvement Specialist, St. Peter’s Hospital, Albany, NY, 08/16 – 01/20

Provided leadership, consultation, and facilitation of the design, development and implementation of an effective patient safety and quality improvement program that evaluated, improved and measured patient safety and quality of care/service for Medical/Surgical, Intensive Care Units, Maternal, Infant, and Children, Emergency, Laboratory, and Medical Imaging Departments.

Key Accomplishments:

Increased reviews of events by 200% with a decrease of 1 full-time Quality Improvement Specialist

Revised the event/incident reporting policy, process, and forms and provided education to increase compliance, and completion of reports

Participated on the leadership team to design and implement an electronic event-reporting program

Created a Root Cause Analysis report form for pressure injuries, which became a guide for documentation and education of staff and managers

Contributed toward Kaizen process improvement projects for medication reconciliation and the department review and root cause analysis process

Developed systems and processes for review and development of strong action plans for medication events

Assistant Director of Medical/Dental Services, Center for Disability Services, Albany, NY, 1/15 – 04/16 Led staff of 5 multi-specialty outpatient medical clinics and 1 dental clinic in planning, organizing, coordinating and controlling the operational and functional activities, while ensuring quality & efficient services.

Key Accomplishments:

Decreased staffing by 16.5% and increased staff utilization by 30% through time studies & cross training

Decreased requests for forms by 35% and triage calls by 25% through coordination with outside agencies

Chaired and improved processes on quality assurance & improvement, record review and policy committees

Recruited new professional staff members and implemented a more comprehensive training program

Donna MacDonald (Roy) (page 2 of 2)

Practice Director, Dr. Peter A. Lakatos, DMD, PC, Rutland, VT, 4/96 - 12/14

Launched thriving dental practice, building revenues to over $900K the 1st year.

Managed and continuously enhanced operational order of all aspects of business and office functions

Provided leadership, guidance and educational development for all staff.

Key Accomplishments:

Increased customer base by 42% in 1st year

Decreased dentist’s previous receivables by 50% and brought collections to 97% of production

Assistant Chief, Nursing Coordinator, Veterans Affairs Medical Center, Providence, RI, 8/90 - 12/95

Provided leadership to Nurse Managers, and staff of 112 in program planning, operations and development.

Key Accomplishments:

Designed and conducted a, “Medical Student Skills Training Program”, and presented it at the Association of American Medical Colleges, “Innovations in Medical Education”

Assisted in incorporating the above program into Brown University’s curriculum and consulted with 72 other medical schools regarding the program

Directed in achieving accreditation with the Joint Commission on Accreditation of Healthcare Organizations with a 95% score and commendation

Designed and presented programs to several businesses and associations on the “Importance of Image & Presentation”, “Legal Issues in Nursing”, and many others

Nursing Coordinator, Nurse Manager, Staff Nurse, Veterans Affairs Medical Center, Boston, MA, 11/83 - 8/90

Provided leadership and guidance to staff of 100, 2/87 – 8/90

Managed 30-bed plastics and urology unit with 21 nurses, 11/85 - 2/87

Managed and worked on 8-bed surgical intensive care unit with 20 nurses, 11/83 - 10/85

Key Accomplishments:

Achieved Nursing Administration Certification, American Nurse’s Association

Achieved Case Management Certification, New England Healthcare Assembly

Achieved Critical Care Registered Nurse Certification, American Association of Critical

Care Nurses

Received a Letter of Recognition for establishing programs to train Navy’s Hospital Corpsman

Obtained 1st ever Medical Center Veterans Affairs nurse funding for research, and solely conducted, published, and presented, “Risk Factors in Patient Falls”

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Educator, Home Health & Long-Term Care RN, Anodyne Medical Services, Corp., Quincy, MA, 4/93 - 12/95

Staff/Charge Nurse, Traveling Nurse Corp., in FL & TX, on surgical units, 9/82 - 11/83

Staff/Charge Nurse, Maine Medical Center, Portland, ME, on orthopedic unit, 7/79 - 8/82

AWARDS

Rhode Island Federal Administrative Employee of the Year, Federal Executive Council

Excellence in Nursing Administration Award, Massachusetts Nurse’s Association

Recognized for innovative ideas with a Suggestion Award for Cost Containment

Recognized for outstanding professional acumen with a Special Contribution Award

EDUCATION & CERTIFICATIONS

MBA University of Massachusetts, Boston, MA

BSN University of Southern Maine, Portland, ME

CPR for Professionals

PROFESSIONAL AFFILIATIONS

Vermont State Nurse’s Association

Who’s Who Among Executive & Professional Women

National Association of Professional Women

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