Customer Service Resource Specialist
Resume:
VERONICA CUNNINGHAM
HUMAN RESOURCE SPECIALIST, CUSTOMER SERVICE AND COMMUNICATIONS MANAGEMENT
CONTACT
adu4hv@r.postjobfree.com
PROFILE
Strong corporate management background, well versed in customer service management, business development, multi-tasking within any fast-paced environment, strong oral and written skills. Extremely flexible in both leading and following which presents an invaluable asset to any environment. Able to move seamlessly between working independently and part of a team, strong motivational drive as well as a love of evaluating various situations and adjusting the approach to meet intended goals. Bilingual, French and English as well as a basis knowledge of Spanish to ensure basic communications.
SKILLS
COMMUNICATION
HUMAN RESOURCE
MARKETING
PARALEGAL SERVICES
COMPUTER TECHNOLOGY
CASH CONTROL
CUSTOMER SERVICE
INVENTORY AND AUDITS
EDUCATOR
EXPERIENCE
Restaurant Depot, Avon MA
2020 – Current
Human Resource Administrator/
Cash Room Manager
Responsible for Onboarding Process of new hires, new employee orientation, liaison between The Union and Union employees, also remaining current with changing Employment laws and Union regulations.
Safety and Benefit coordination and payroll and time management of the entire store. Overseeing all disciplinary action to ensure fairness, state, federal and union regulations are met with empathy and firmness.
Also responsible for the Store Schedule management. I enjoy an overall positive employee/corporate relationship, through blending part therapist, part grandmother, part enforcer and always an impartial mediator.
Further responsibilities include quarterly and yearly company wide safety and education training, maintaining OSHA and State health and safety updates.
As Cash room manager, responsibilities include daily bank and reconciling of cashier intake, balancing deposits, debit card and debit intake and managing financial loss prevention. Daily spreadsheet reports to corporate and researching and recouping delinquent customer payments as well as collections referrals. I am 90% successful at delinquent payment recovery through a firm and emphatic approach to debt recovery.
The Oasis Laser Skin Center
2008-2012
CEO, Owner
Oversaw daily operations as well as financial management of a thriving skin care operations with a clientele of over five thousand. Responsibilities included staff recruitment, hiring and management, equipment negotiation and purchase, following leading technological trends in the laser skin care management industry. Also provides equipment training to both professional and support staff. Customer service management as well as direct and indirect marketing and advertisements.
RODIN Holdings
2005-2012
CEO/Owner/ On Site manager
Managed a 75,000 sq.ft fully leased and occupied commercial property. Responsible for marketing availability space, human resource management, purchasing and interior/exterior service management of the property and surroundings.
Community Neurological Services, LLC
2000-2012
CEO/ Owner
CEO-Owner and Practice Administrator of an 8 physical 4 location clinical practice. Responsibilities included, but not limited to contract negotiation for both professional recruitment as well as durable medical good and medications, human resource, daily management and growing the practice from 1 location to 4. Patient and staff management, marketing and advertising as well as overseeing daily patient care, patient and staff scheduling and hospital coverage of professional staff.
Medical Career Institution
2010-2012
Clinician/Nursing/Lab Instructor
Provided ongoing academic, clinical and Lab instruction on acute care, med-surge, critical care nursing as well as academic nursing leadership skills. Taught and directed ongoing clinical guidance and instructions to nursing students at local hospitals and extended care sites. Mentoring and giving guidance to nursing students as they made the transition from student to practicing clinician. Evaluating and grading clinical and academic performance as well as preparation for State Boards/NCLEX exams
EDUCATION
Virginia Commonwealth University
Richmond, VA
1994-1996
School of Nursing – BS in Nursing
J Sargent Reynolds Community College
1989-1993
AAS -Biology and Nursing
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