Service Representative Remote Customer

Seana Padilla

707-***-**** ********@**************.*** Euereka, CA 95501

SUMMARY

Detail-oriented Lead Medical Receptionist with 8-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette. Collaborative team player dedicated to helping patients and staff. Enthusiastic, communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

SKILLS

HIPAA Guidelines

Referral Verification

Equipment Troubleshooting and

Maintenance

Detail-Oriented

Administrative Support

Medical Charting

Appointment Scheduling

CPR Certified

Organization and Time Management

Customer Service

Payment Collection

Patient Eligibility Requirements

Patient Health Information Access

HIPAA Compliance

Order Purchasing

Insurance Authorizations

EXPERIENCE

Lead Front Desk Medical Receptionist, Open Door Community Health Centers- North Country Prenatal Services, August 2015-Current

Arcata, CA

Conducted patient intake interviews to collect medical information and insurance details. Maintained patient accounts by obtaining, recording and updating personal and financial information.

Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

Trained new staff on office procedures, insurance processes and medical terminology. Called patients to confirm scheduled appointments and obtain additional details. Entered insurance, demographics and health history into patient database. Delivered high-quality administrative and customer service to sustain patient and work flows. Checked patients in and out for appointments and collected co-payments. Greeted each patient pleasantly and offered desk sheet for easy sign-in. Took messages from patients and promptly relayed to appropriate staff. Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel. Protected patients by observing strict HIPAA guidelines. Answered multi-line phone system and directed callers to requested personnel and departments.

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Program Secretary for INRSEP, Humboldt State University, August 1993-March 2023 Arcata, CA

Assisted management with planning and logistics for program activities. Tracked program operating budgets using electronic and web-based programs. Fostered relationships to define programming needs and strengthen organizational standing. Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.

Maintained scheduling and optimal quality standards to keep audiences informed or entertained.

Produced well-written, comprehensive reports and documents. Coordinated logistics for activities and events.

Organized, distributed and replenished office supplies to keep department running efficiently. Checked office supplies stock and placed orders to maintain levels. Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Assistant Teacher, North Coast Childrens Services, August 2008-May 2020 Arcata, CA

Arranged age-appropriate activities to help children develop interests and talents. Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.

Maintained safe, educational environment for students during learning and free play time. Supported and documented student growth and progress to achieve academic, social and emotional goals.

Communicated regularly with parents, teachers and administrators regarding student progress and needs.

Worked with students to reinforce learning of material or skill introduced by teacher. Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.

Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.

Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Observed student performance and analyzed individual records to assess progress. Participated in workshops, trainings and conferences to improve educational skills. Protected confidential information related to staff and families. Conquered challenges of working with highly diverse student population to attain exceptional student achievement.

Created calm and disciplined classroom environment to improve student focus. Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment

EDUCATION AND TRAINING

Bachelor of Arts

Spanish, Humboldt State University, Arcata May 1997 LANGUAGES

Spanish:

Limited

CERTIFICATIONS

CPSP Training - 2017- COMPREHENSIVE PERINATAL SERVICS PROGRAM Presumptive Eligibility for Pregnant Women, DHCS - 2020

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