Name : Priyanka B

Email :adu4gi@r.postjobfree.com

Ph#: 925-***-****

Professional Summary:

Over 5+ years of experience in It industry with Salesforce Sales and Service Cloud customizations in line with business, functional and performance requirements.

Salesforce certified Administrator

Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.

Experience in Administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Good development experience with Apex Language, Apex Trigger, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers).

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, Junction objects, lookup and Master detail relationships.

Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.

Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Actions and Approval process builder, FLo.

Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.

Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.

Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.

Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal and customer portal.

Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.

Experience in migrating data from various systems into Salesforce CRM using Data ETL tools – Informatica on Demand and Cast Iron.

Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Batch Apex, Apex Web Service, Partner WSDL & Enterprise WSDL, web Services API and custom user interfaces using HTML.

Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.

Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

Education and Certifications:

Bachelor’s in Commerce (minor - Computer Science) Applications from Pune University, India

Salesforce certified Administrator: Credential ID : 2911817

Completed diploma certification in Salesforce Administration from S2 Labs with A+ grade

Diploma Certificate in Salesforce Administration & Business Analysis

Attended various Webinars, Seminars and Conferences related to Salesforce and Business Analyst

Technical Skills:

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Salesforce Lightning

Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages

Apex, Java, SOQL, SOSL

Web Technologies

HTML, XML, CSS, JavaScript JSP, WSDL.

Database

Oracle, SQL Database.

IDE

Eclipse, Visual Studio.

Platform

Windows, Linux.

Professional Experience:

Client: Valley National Bank Wayne, NJ. Feb 2022 – Till Date

Role: Salesforce Admin/Developer

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Worked on CRM Platform environment of SFDC Sales Cloud and Service Cloud modules.

Developed APEX triggers, Apex classes for various functional needs in the application.

Implemented Apex classes and Triggers as per the needs of the application.

Created Batch Apex classes and scheduled Batch jobs.

Developed APEX Classes and Triggers to calculate the compensations and incentives for client's suppliers and employees at various levels of hierarchy.

Created Server APEX Controller for Salesforce Lightning. Added Lightning Component to Lighting Pages and Record Pages.

Developed UI/UX changes for better user interface using Salesforce Lightning Design system.

Developed custom UI using CSS3, HTML5, Visualforce components and used JQuery, JavaScript for front-end validation.

Used SOQL& SOSL for data manipulation needs of the application using platform database objects.

Worked with various Salesforce.com standard objects like Users, Contacts, Case, Account and Opportunity.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Created Page layouts, search layouts to organize fields, custom links, related lists, and other components.

Implemented Email-to-Case, Web-to-Case and Page Layouts for manual case entry for entering customer's cases in Cases Tab.

Created users, hierarchical roles, profiles, security controls and new fields as required.

Deployed the Custom objects, Custom tabs, validation rules, and Workflow Rules and Page layouts to suit to the needs of the application.

Customized Reports to track usage for productivity and performance of business centers and their sales teams.

Provided Data Reports and Dashboards to Compliance and Security ensuring that data and roles are properly defined and transparent.

Involved in Data mapping specifications to create and execute detailed system test plans.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Interacted with client and produced all the reporting needed on a daily, weekly and monthly basis.

Environment: Salesforce, APEX, Triggers, Salesfore Lightning, APEX Controllers, Visualforce Pages, HTML5, CSS3, JavaScript, Custom Objects, Reports, Workflow Rules, Emails, Data Loader, Dashboards, Web-Service API, Sales Cloud, Service Cloud, Eclipse, Force.com, Windows.

Client: Cardinal Health, Dublin, OH. Nov 2020 – Jan 2022

Role: Salesforce Admin/Developer

Responsibilities:

Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.

Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.

Designed and build custom applications using Force.com and Visualforce.com.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud & App-exchange applications.

Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.

Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields. Work on complex data migration projects using Data Loader tool.

Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

Used Salesforce Lightning to delivers a modern, smart experience across every device.

Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Worked with SOQL and SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and Triggers.

Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com, Salesforce Lightning, Apex (Classes, Controllers, Triggers), Visualforce Pages, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Dash Boards, Data Loader, Custom Objects, Tabs, Accounts, Leads Emails, Eclipse IDE and Windows.

Client: Grange Insurance, Columbus, OH. Jan 2019 – Oct 2020

Role: Salesforce Developer

Responsibilities:

Created detailed data mapping document for integrating various systems with Salesforce.com.

Designed, developed and deployed Apex Classes, Apex Controller and Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

Developed Apex classes, Apex triggers and Controller classes for various functional needs in the application.

Designed and developed Triggers, apex classes and Test classes for the integration module specific to business requirement.

Developed complex reports and dashboards using HTML, PDF, Apex, Visualforce page and mail merge.

Created Custom Objects, defined lookup and master-detail relationships on the objects, and created junction objects to establish many-to-many relationship among objects.

Involved in Migrating data from legacy systems using Apex Data Loader.

Developed Apex classes and triggers on Force.com. Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API

Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Created email templates and inbound emails using Visualforce for clients and customers.

Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.

Customized the entire Salesforce.com applications to incorporate the business requirements, which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Actively involved in design and development of custom Salesforce CRM solution to service.

Created and used Email templates in HTML and Visualforce.

Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.

Worked on integrating REST API using callouts framework in SFDC.

Used agile methodology of daily stand ups, story pointing, and sprint planning.

Environment: Salesforce.com, Apex Classes, Apex Controllers, Apex Triggers, Visualforce Pages, Force.com, Lightning, SOSL, SOQL, Eclipse IDE, Service Cloud, Sales Cloud, Cast Iron, Data Migration, Data Loader, Roles, Pick Lists, Workflows, Emails, agile and Windows.

Client: Target Corporation, Minneapolis, MN. Sep 2017 – Dec 2018

Role: Salesforce Administrator

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.

Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Provided the training to the internal business users to use the application and develop their own custom report.

Prepared user manual and technical support manual.

Environment: Salesforce.com, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Windows.

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