Cecilia Fernandez

**** *. ***** *********

Tempe, Az 85283

480-***-****

adu4ff@r.postjobfree.com

QUALIFICATION SUMMARY:

Highly organized, detail-oriented, and focused professional with hands-on experience as an Administrative Assistant. Seeking to take next career step as an Administrative Assistant with a respected organization dedicated to providing high-level care.

PROFESSIONAL EXPERIENCE: _

University Medical Center Phoenix, AZ 05/2018-10/2018

Surgery Scheduler

• Scheduled pre admission, appointments, teaching and testing. Obtained complete and accurate patient demographics, insurance and benefits information. Obtained treatment prior authorization for procedures. Responsible for answering multi-phone lines with accuracy, data entry. Provided excellent customer service ror all customers

HonorHealth Financial Department

Scottsdale, AZ 06/2016-05/2018

Sr Surgery Scheduler

• Established accounts on all patient surgeries, infusions, diagnostic and laboratory testing. Obtained prior authorization on all testing. Obtained patient demographics, insurance and benefits. Maintained an accuracy rate on accounts as defined by departmental standards, data entry and updating data. Rendered exceptional customer service and meet volume deadlines.

• Scheduled pre admission appointments. Utilized scheduling software programs, scheduled surgical procedures per OR department protocols and guidelines. Demonstrated continual customer follow up with different offices for incomplete and additional data.

Family Dry’s Office Phoenix, AZ 05/2015-05/2016

Lead Administrative Assistant

• Supported physicians and hospitals. Coordinated and communicated with providers and patients. Obtained prior authorization for services rendered. Knowledge of billing, daily batch, payment posting/collection, Medicare, Medicaid, private insurances and assisted private pay patients. Office duties included; answering phones, data entry, scheduled appointments, filed, scanned, prepared and uploaded all documents.

MIHS-CHC Women’s Care Clinic Phoenix, AZ 09/2010-09/2015

Lead Surgery Scheduler/Administrative Assistant

• Obtained prior authorization for all surgical procedures and coordinated with hospital administration. Determined adequate surgical and operational scheduling. Organized medical clearances, admissions, medical histories. Organized and scheduled surgical procedures, follow-up and post-op appointments, scans,data entry and other test. Assessed and coordinated all cases for surgical urgency with surgical team. Conducted pre-registration, financial assistance to self-pay patients, patient assessment, payment collection, daily batch preparation (open/closed), and verified insurance to determine eligibility. Medicare, Medicaid and private insurances.

Southwest Kidney Ins. Tempe, AZ 02/2005-09/2010

Clinical Research Coordinator/Administrative Assistant

• Initiated, managed and monitored various clinical research projects and provided project specific administrative support. Scheduled and participated in monitoring, and auditing activities. Conducted independent studies coordinated and screened potential patients for protocol eligibility. Oversaw and implemented daily operational aspects of clinical research studies. Worked closely with clinical trial sponsors for site assessment, qualifications, and initiated visits. Followed protocol compliance for all clinical trials. Data entry, patient registration, insurance verification and prior authorization.

MedPro Pavilions Phoenix, AZ 07/2003-02/2005

Lead Surgery Administrative-Medical Assistant

• Organized and facilitated a new office startup, performed administrative duties. Pre-registered patients, data entry, provided financial assistance to self-pay patients, patient assessment, and verified insurance to determine eligibility. Knowledge in billing, EOB's, A/R, payment posting, payment collection, daily batch preparation (open/closed), prior authorizations, referrals. Supervised, mentored, and trained new staff. Duties included: appointment scheduling, inpatient/outpatient follow-up. Provided excellent customer service for all staff, and patients. Demonstrated a professional commitment for patients and staff, through effective leadership skills, interpersonal relationship, delegation and team building and conflict management. Rendered exceptional customer service and meet volume deadlines.

EDUCATION:

• Bachelor’s Degree, University of Phoenix Current

Management

• Associate Degree In Applied Science, Gateway Community College 2009

Management

• The Bryman School

Medical Assistant Dipolma 1995