Customer Service Resource Specialist
Resume:
TANYA VAUGHAN
P.O. Box **
Lovingston, VA *****
********@***.***
OBJECTIVE
To obtain a professional Human Resources position. WORK HISTORY
HUMAN RESOURCE SPECIALIST
MARCH 2021-PRESENT
MAINTAINED ALL NEW HIRE INTERVIEWS, ORIENTATION, PAPERWORK, I9’S AS DEVELOPMENT INTO THEIR NEW POSITIONS FOR ALL 3 CHARLOTTESVILLE KROGER STORE(S). MAINTAINED ALL PAPERWORK, LOA’S, INSURANCE BENEFITS. DID DAILY STORE WALKS AND COMMUNICATIONS WITH STORE LEADERSHIP. WAS THE DIRECT LINE OF COMMUNICATION FOR STORE ASSOCAITES, MANAGERMENT TEAMS AS WELL AS UPPER MANAGEMENT.
Store Office Administrative Support, Kroger
April 2021 - present
Maintain all personnel records for all employees. Manage all aspects of employee interviews, onboarding as well as I9’s, getting them comfortable in their new roles. I make sure all learning modules are completed. I do weekly check-ins to make sure everything if going well for them. Assistant Manager, Old Navy
July 2020 - April 2021
Maintain employee personal records, I oversaw interviewing, hiring and onboarding new associates. As well as I9’s. I helped with training on sales floor and taking care of customers and their needs and issues that can arise. Deli/Bakery Department Manager, Kroger
Maintained the daily operations of running the deli/bakery inside of Kroger. I did schedule, ordering. Making sure that the deli/bakery was in condition for daily operations.
Assistant Front End Manager, Kroger
Maintained making sure the front end ran properly. I did pay roll corrections as well as submitted payroll. I managed associates on the front end and helped customers with their issues and concerns.
Cheese Master, Kroger
Maintained inventory. I did proper ordering. Made sure the cheese shop was ready for day-to-day business. I managed people as well.
Customer Service, Old Navy
2013-2021
Answered customer service phones calls. Helped customers, rang up orders. STRENGTHS
Strong interpersonal skills
Detail oriented
Competent technical ability
Quick learner
Good organizational skills
Demonstrated ability to effectively solve difficult problems
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