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Claims Adjuster Customer Service

Location:
Wichita, KS
Posted:
February 03, 2023

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Resume:

CHRIS HECOX

***** * ******* **** **.

Wichita, KS 67235 316-***-**** adu4et@r.postjobfree.com

OBJECTIVE

Top-Performing, results-oriented executive with a career providing strategic leadership in new start- ups, business operations, sales, marketing to create value and achieve revenue growth and profits in highly competitive markets. Solid team building, customer relations, and communication skills. Consistent success in developing the systems and processes to promote efficient operations. Customer-focused, solutions-oriented, problem-solver who exceeds expectations and achieves goals. Positive and decisive professional with a strong work ethic. Diversified background bringing distinctive leadership to develop teams and drive results. EXPERIENCE

E D U C A T I O N —

Wichita State University

Bachelor of Arts- Criminology

Cloud County C.C.

Associate of Arts

K E Y S K I L L S —

Sales & Marketing

Project & Program Management

Financial Management

$MM Budget Management

Business Unit Metrics

Management Reports

High-Level Presentations

Market Analysis Reports

$MM Contract Negotiations

Client Relations

Supplier Sourcing

Sales Team Training &

Management

Root Cause Analysis

P&L Responsibility

CRM Proficient

January 2021 to Present

Business Unit Manager, Electromech Technologies

Promoted to lead a cross-functional business unit team of 60+ personnel (sales, operations, engineering, quality, and finance) selling electromechanical components for the aerospace industry to increase market expansion and promote revenue and profit growth in a highly competitive market. Manage $27M business including sales and marketing, contracts, finances, forecasting, profit and loss, budgets, material procurement, inventory, productivity improvement. Negotiate sales and marketing contractual commitments with OEMs, USG, vendors, and end-users. Present financial reports to the Board of Transdigm Group, Inc. (NASDAQ:TDG).

• Maximized material procurement efficiencies and provided accurate forecasts and inventory costs.

• Improved productivity in excess of 2.2M in FY21 by utilizing monthly business unit metrics and price variance reports and improving internal processes.

• Delivered quarterly detailed market analysis reports that is now being utilized by 150+ business units.

• Exceeded Profitable New Business plan for FY20 ($0.3M), FY21 ($0.9M), FY22 ($1.2M) and achieved a 59.3% EBITDA. October 2019 to January 2021

Sales Engineer, Electromech Technologies

Recruited, trained, motivated, and supervised sales representatives throughout the world to sell and market aerospace manufacturing components to new and existing customers. Managed sales and marketing, contract negotiation, pricing, and high-level

presentations. Served as the point of contact for all customer requests.

• Collaborated effectively with internal business units to review and provide appropriate responses to customers for the quotation, presentation, and demonstration phases. July 2018 to October 2019

Director - Project Management Facilities, Cushman

Wakefield

Director, Project Management Facilities 7/2018 to 10/2019 Directed facility maintenance and preventative maintenance for 3,000+ locations throughout the U.S. Managed programs, processes, financial reports, vendor relations, service agreements, and customer service. Recruited, motivated, and led a team of 27 project managers and support personnel.

• Implementing and created proactive client support programs and processes.

• Initiated and shared global best practices to ensure consistency across all regions.

• Created a process for vendor selection, vendor performance tracking, and service agreements.

October 2017 to July 2018

Catastrophe Claims Adjuster, American Family Insurance Traveled throughout the U.S. to analyze, process, and negotiate settlements on property damage claims for residential, commercial, and catastrophic structures under the owner’s policy. Managed claims, on-site inspections, prepared estimates, processed data, reports, and documentation ensuring excellent customer service and satisfaction. Worked one-on-one with customers, agents, vendors, and contractors.

• Forged positive, long-term relationships with customers that increased customer loyalty and referrals.

August 2007 to 2020

Sole Proprietor, Mid America Appliance/Map Properties As a general contractor and project manager, plan and oversee new residential and commercial construction projects in the Wichita and surrounding area. Owned and operated Mid America Appliance (2007 to 2017).

• Managed budget

• Start-up and full responsibilities

References

Available upon request



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