ANGELICA ZAPATA-FRIAS

*** ******* ****** ******* ** 07607 347-***-**** adu4ek@r.postjobfree.com

Summary

Highly accomplished bi-lingual Administrative Assistant with over 10 years of work experience. Currently specializing in Emergency Medicine billing and credentialing for over a year. Adept at managing competing priorities and handling very sensitive and confidential information while demonstrating excellent interpersonal, organizational, written, and oral communication skills.

Education:

INTEC (Dominican Republic) 1999-2005

Bachelor’s in business administration

Experience

Billing and Credentialing Analyst, Columbia University (New York, NY)

2021- 2023

Reviewing the credentials of new hires to ensure that they meet the minimum requirements for Columbia Doctors.

Verifying whether applicants meet educational requirements for licensure or certification.

Complete daily edit reports, update patient’s demographics /coverage and release encounters.

Review accounts and make changes and corrections as needed.

Follow up on unpaid claims.

Edits Specialist, 61st Street Service Corporation (New York, NY)

2019- 2021

Complete daily edit reports, update patient’s demographics /coverage and release encounters

Assist in internal and external customers with account resolution.

Review accounts and make changes and corrections as needed.

Follow up on unpaid claims.

Resubmit claims to third-party payers.

Answer inquiries from faculty and patients.

Teacher’s Assistant, Saint Joseph School for the Blind (Jersey City, NJ)

2017-2019

Assist with the supervision of students during emergency drills, assemblies, play periods, and field trips and Work with individual students or small groups of students to reinforce learning of material or skills initially introduced by the teacher/specialists.

Assist the teacher/specialists in devising special strategies for reinforcing skills based on the Individualized Education Program. Encourage each child to reach his/her potential, by allowing them time and space to practice and learn self-determination and independence.

Senior Secretary, CERC (Bronx, NY)

2008-2012

•Provided administrative support to senior management including extensive calendar maintenance, database management, formal email correspondence, and follow-up calls

•Served as the primary point of contact for all incoming referrals and worked closely with Unit’s Director to ensure efficiency

•Liaison between clinical staff and families to coordinate all communication and appointments; engaged other entities such as hospitals, schools and agencies to request medical evaluations

•Provided follow up to parents prior to scheduled appointments and followed up on failed appointments. Lead and coordinated all department’s conferences, client’s meetings and events. Prepared, updated and maintained charts for Unit, to ensure all files were properly treated depending on active/inactive status

•Translated from Spanish to English to facilitate family engagement with doctors and understanding of general procedures.

Lab Supervisor, Baruch College Research Unit (New York, NY) 2007—2009

•Screened resumes and interviewed new staff for call center

•Managed productivity and addressed employee’s challenges with call success

•Maintained quality control of the research process and created reports for various managers

•Enforce Labs policies and procedures to ensure maximum results

Technical Skills:

Certified Notary, Proficient in Epic, Compliant with Columbia billing and HIPAA regulations, Certified Substitute Teacher, CPR Certification, Microsoft Office Programs, Siebel, Reynolds and Reynolds DMS.

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