VICTOR L. ESCOBAR

H 516-***-****

C 347-***-****

adu4eg@r.postjobfree.com

SUMMARY Resourceful professional with a unique combination of technical problem solving and presentation skills.

Success based on a personal commitment to succeed.

EXPERIENCE

04/2019-01/2023 WATERFIELD TECHNOLOGIES INC.

Professional Services Engineer

Responsible for installing, configuring, upgrading and maintaining Avaya Aura Communication Manager and other Avaya Unified Communication products such as AES servers, SBC, System/Session Manger, AADS, and SAL/ADS.

Responsible for programming SIP circuits in Avaya CM and Avaya SBC

Familiar with Avaya Contact Center.

Avaya Certified Solution Specialist in Avaya Aura Core Components.

12/2018-02/2019 CONTINUANT INC.

Nectar II Engineer

Responsible for installing, configuring, upgrading and maintaining Nectar Management Software for the purpose of monitoring

On site voice and data equipment. Monitoring of customer voice equipment included Avaya Aura Communication Manager and its adjuncts such as Aura Communication Manager Messaging, AES servers, CMS, SBC and System/Session Manger.

2014-2018 CONSOLIDATED TECHNOLOGIES INC.

Senior Technical Service Organization Engineer

Responsible for installing, configuring, upgrading and maintaining Nectar Management Software for the purpose of monitoring customer onsite Avaya Communication Manager and Avaya IP Office phones systems

Responsible for Monitoring and responding to Nectar alerts and email notifications of problems with customer Avaya Communication Manager phone systems and adjuncts which include Avaya system/Session Manager, Application Enablement servers, SBC, CMS, Avaya Voicemail Systems and IP Office and Voice Mail Pro. Also Integration of third party equipment such Mutare, IVR, Nice and Verint recoding software platforms.

Managed over 180 separate customer accounts as the initial point of contact to resolve any issues with their Avaya Phone System.

responded to customer opened trouble tickets regarding problems with their Avaya Communication Manager phone system and IP Office Phone system managing issues to resolution.

2012-2014 NECTAR CORPORATION

Senior Service Engineer

Responsible for answering all customer calls related to problems with Nectar software & hardware.

Responsible for customer tickets regarding problems with RIG Software and hardware.

Interface with Development Engineering Team to identify software undocumented behavior.

Initial point of contact for ConvergeOne in order to facilitate and eliminate any service-related issues.

Responsible for any adds, moves or upgrades of in-house Avaya Phone System.

2011-2012 CAROUSEL INDUSTRIES

Staging Engineer

Responsible for initial set up and testing in a lab environment of all AVAYA Communication Manger convergence products including SAL servers and AVAYA System Platform.

Senior Software Specialist

Responsible for Programming and final testing of Avaya Communication Manager in all servers including S8300, S8400, DL360 servers and system platforms. Also Integration of third party equipment such as Mutare, IVR, Nice and Verint recoding software platforms.

Responsible with interfacing with customer for the purpose of database collection for system set up.

Projects included migration of large manufacturing plant with over 800 employees from legacy Avaya equipment to G650 cabinets and System Platform Servers.

Projects included migration and consolidation of large university in Atlanta. Each dorm had standalone PBX. Project entailed moving to G650 cabinets form SI cabinets, moving of all circuit packs changing port locations for all stations and changing station numbers.

2004-2011 JUMA TECHNOLOGY

Senior Systems Engineer

AVAYA Certified Expert

Responsible for initial set up and testing, in a lab environment, of all AVAYA Convergence products such the S8800 Media Servers, S8700 Media Server, S8500 Media Servers, S8300 Media Servers, AVAYA AUDIX Messaging products, Avaya AES Servers and SIP Servers. Also Integration of third party equipment such as Mutare, IVR, Nice and Verint recoding software platforms.

Tier III level support for existing Juma Maintenance customers.

Certified on AVAYA Modular Messaging Voice Mail

Responsible for day to day adds moves and changes to Juma PBX & Voice mail

Projects included migration of large health insurance company with 5 regional offices, 3 satellite offices & 13 community offices to one Avaya PBX with 1 main pair of redundant core processor, 1 pair redundant ESS processor, 5 LSP processors.

Projects included migration of large law firm to in lower Manhattan to a converged PBX & Avaya One-X Communicator.

2002-2004 EXPANETS/AVAYA LLC

Engineer

Responsible for initial set up and testing, in a lab environment, of all AVAYA Convergence products such the S8700 IP Connect, S8700 Multi-Connect, S8300 Media Servers and the AVAYA AUDIX Messaging products. Also Integration of third party equipment such as Mutare, IVR, Nice and Verint recoding software platforms.

Responsible for initial implementation of the AVAYA Message Manager Solution.

Provided additional offsite support for Expanets/AVAYA LLC technicians.

Provided customer post implementation hot line support.

Trained on Expanets/AVAYA LLC Smart Connect Solution.

Projects included migration of one of NYC largest law firms from Mitel PBX & Octel Voicemail system to Avaya PBX & Modular Messaging.

1995 – 2002 LUCENT TECHNOLOGIES /EXPANETS

Systems Consultant / Project Manager

Project Manager for all new installations of Lucent’s full line of equipment in New York City for Mid-sized clients

Responsible for technical Pre-Post sales support of Sales Team

Responsible for Design of all systems after sale is closed

Coordinate and handle all major implementations of the following equipment to client sites, Definity G2, G3, Merlin Legend, Merlin Magic, Intuity / Audix, Octel, and CAS for Windows

Proficient in traffic analysis, system sizing and equipment room design, frames, cabling systems, and various circuit delivery platforms.

Oversee design and installation of mid-size call center related projects

Provide all client follow-up support as well as any training needed by the client.

Trained on Avaya’s IP Solutions such as the Definity IP600, IP-4600 series sets, Definity IP-Softphones, R300 Remote Office Communicator and The Cajun P333T Stackable Switch.

1993 – 1995 LUCENT TECHNOLOGIES

Account Executive

Responsible for all sale activities of the full line of Lucent products in a Pre-determined geographic area.

Maintained sales revenue of over 100% of quota for 2 straight years.

EDUCATION

NEW YORK CITY TECHNICAL COLLEGE

Bachelor of Technology Degree in Electro-Mechanical Engineering Technology

BRONX COMMUNITY COLLEGE

AAS Degree in Electrical Engineering Technology

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