Skills & Ability

●** + years of excellent customer service and handling of non-routine situations

●Exceptional communicator concerning agency programs to clients interpreting health plans, food stamps, Medicaid, Medicare and other programs.

●Skilled at coordinating and referring clients to various community partner agencies that serve clients from diverse ethnic and socioeconomic backgrounds.

●Dynamic ability to demonstrate initiative in problem solving solutions with keen client needs assessment.

●Excellent ability to teamwork collaboratively across organizational and geographic boundaries.

●Knowledgeable on how to advocate for and guide high risk/vulnerable populations for medical, mental, health care, financial, and social service assistance.

●Strong written, analytical data collection, reporting evaluation and verbal communication ability.

●Proficient with Word, Excel, PowerPoint, Outlook, IEX and SQL databases, Epic, Citrix Systems

Experience

Multnomah County Health Department Senior Administrator 05/2014-08/2022

A good advocate for the client:

●Complete medical orders, schedule appointments, answer phones and schedule staff.

●Coordinate referred clients (jail inmates) to outside medical / dental / mental and prosthetic appointments and surgeries.

●Work with healthcare plans and Medicare for care coverage.

●Maintain case records, assess completed forms for accuracy: documents income, resources, and client situation on required forms.

●Respond to inquiries and requests from clients, medical providers, Corrections Health staff, and others regarding referral requests, program eligibility, insurance coverage and billing related issues, as needed

●In the clinics, maintained contact with clients, programs, and agencies to ensure continued eligibility.

●Disseminated health promotions strategies and materials to engage identified individuals and / or communities.

●Provide education on available health care insurance options.

Airport Terminal Services/Spirit Passenger Service Agent 02/2014-8/2014

Checked in passengers at the ticket counter and ensured proper handling of luggage. Made public announcements and coordinated passenger aircraft boarding / deplaning in the gate area. Provided assistance for all customer inquiries.

Career Education Corporation Admissions Advisor 10/2011-3/2013

Communicated the philosophy and features of the school, and served as an advocate for prospective students in support of their decision to attend school: Interviewed students to determine their needs and motivation for attending college*encouraged them to enroll in AIU in order to help them achieve their career goals

Education

●Bachelor of Science in Business Management, University of Phoenix

●Linfield College

●University of California, Davis

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