MARLENE MATOS PEREZ

Plantation, FL *****

adu4d2@r.postjobfree.com

754-***-****

A fast/eager learner, pro at multitasking, detail-oriented, organized, easily adaptable, ambitious attitude, problem solver, motivated under pressure, and works with a sense of urgency. Proficient in Word, Excel, and QuickBooks Desktop/Online. Able to type up to 70 wpm.

Authorized to work in the US for any employer

WORK EXPERIENCE

Field Accounting Manager

TMT Properties - Coral Springs, FL February 2022 to Present

AR/AP

Hiring/Training

Maintain employee records

Manages employees

Collect/Approve/Pay employee expenses

Collect and confirm payroll details

Bank deposits

Monthly bank reconciliations

Credit Card reconciliations

Workers Comp Audit

Prepare tax documents

Bids

Ordering office supplies

Administrative Assistant

TMT Properties - Coral Springs, FL February 2019 to Present

Accounts receivable

Post tenant payments into quick books

Bank deposits

Answering phones and taking messages

Filing

Prepared and submitted expenses

Maintained office supply inventory

Maintained cleanliness of the office

Provided support for owners of the company, property managers, project managers, and tenant billing questions.

Keep track of paid invoices

Responded to emails/faxes

Receptionist

The Eye Center - Pembroke Pines, FL May 2018 to February 2019

Kept up-to-date records on patient records

Welcomed patients and visitors

Assisted in signing in/outpatients and visitors

Answered multi-line telephone

Made/Returned calls to confirm appointments

Helped patients schedule appointments

Verified insurance

Handled payments, copays, and cash

Faxed, copied, and scanned documents

Lead Teller

Wells Fargo – Davie, FL

Lead Teller (2016 to 2018)

Responsibilities included that of a teller, but also acted in more of a leadership role.

Provided a second opinion on teller transactions and assisted with teller overrides.

Risk management officer acted in a capacity to ensure the validity of customer transactions in an effort to catch fraud.

Handled and prepared incoming and outgoing cash shipments in excess of $200,000; checking manifests and cross-referencing cash records.

Displayed a keen ability to mentor and teach new team members which lead to selection of store mentor.

Part-time teller (2015-2016)

Exhibited key interpersonal skills that enhanced and highlighted customer experience.

Processed transactions in an efficient and effective manner while utilizing ques and clues to uncover customer needs and match potential sales opportunities.

Became familiar with a diverse selection of customer products, from accounts to insurance.

Ability to manage a diversified workload and adapt to an ever-changing environment.

Managed quarterly sales goals while enhancing the customer’s experience to ensure top-quality customer experience surveys.

Accomplishments

•Achieved silver level of sales goal: over 120 customer referral solutions 3 consecutive quarters; quarter 4 of 2015, quarter1 of 2016, and quarter 2 of 2016.

•Achieved bronze level of sales goal: over 90 customer referral solutions for quarter 3 of 2015.

•Rapidly promoted from part-time teller to lead teller due to sales success and infectious work ethic.

•Elected employee of the month 2 consecutive months which lead to the promotion of kitchen manager at Chipotle. • Elected "Team member" of the year and "Miss Sunshine" at the Eye center • Elected "Team member" and "Rookie of the year" at TMT Properties.

Language and Technical Skills

•Intermediate proficiency in Spanish.

•Proficient in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word and QuickBooks.

References and or transcripts available on request.

EDUCATION

Associate in Business/Finance/Accounting

Broward College - Coconut Creek, FL

Present

High school diploma

Dolphin Park High School

June 2014

CERTIFICATIONS AND LICENSES

Notary Public

February 2020 to February 2024

ADDITIONAL INFORMATION

Areas of Expertise

Administrative and organizational skills

Exceptional verbal and listening skills

Vast customer service experience

Understanding of retail banking, cash management skills

Ability to juggle various tasks and complete in an efficient manner

Ability to learn various products and exceed sales goals

Contact this candidate