Jessica A. Gary

916-***-**** adu4d0@r.postjobfree.com 2501 Aramon Drive Rancho Cordova, CA 95670 Summary

Exceptional Housekeeper with strong knowledge of dynamic hospitality practices. I am a dedicated, and highly accountable professional with 10+ years of superior understanding and dedication in my role as a housekeeper, with the goal of maintaining customer satisfaction. I am experienced in housekeeping, caregiving and customer service with an unmatched level of efficiency and production. Particularly skilled in organization and time management, able to develop innovative systems for maximizing efficiency. I am seeking to further my career as a housekeeper, utilizing my skills, experience and knowledge, into a customer focused, community-minded organization to become an intrinsic member of the team. Qualifications

Analytical Skills

Microsoft Office Suite

Marketing

Dependability

Conflict and Dispute Resolution

Strategic Management

Customer Service

Human Resources

Office Administration

Presentations

Healthcare Knowledge

Marketing Communications

Work Ethic

Active Listening

Time Management

Policy Implementation

Performance Management

Scheduling

Professional Experience

Sunrise Senior living - Fair Oaks, CA

Care Manager

- Helped with day-to-day and long-term management of personal affairs

- Assisted with physical therapy, exercise, and general health

- Administered and managed medication on time

- Performed housekeeping duties including laundry, grocery shopping, and cleaning

- Planned and prepared meals according to dietary restrictions

- Provided transportation to appointments and shopping

- Assisted with providing quality care for the elderly overnight Sierra Regency Retirement Living – Roseville, CA

Director of Housekeeping February 2019 - March 2021

- Provide feedback on staff performance to manager.Report disciplinary problems to manager and participate in the counseling of employees

- Assisting housekeeping manager coaching and disciplining team members in order to improve their performance

- Manages the Housekeeping team to include efficient staffing, employee development and training, performance management and policy enforcement

- Manages housekeeping staff: hiring, counseling, performance evaluations, training and development

- Create a work environment of employee engagement and trust that promotes teamwork

- Assist Director of Housekeeping and in the development of the department’s annual budget while monitoring performance against plan

- Establishes quality standards and work procedures for staff and evaluates their performance US Navy – Great Lakes, IL

PACT Seaman February 2018 – December 2019

- Completion of US Navy Basic Military Training.

- Received Global War on Terrorism Medal for service

- Attended US Navy Training for Professional Apprenticeship Career Tracks Sierra Regency Retirement Living – Roseville, CA

Lead Housekeeper October 2015 - January 2018

- Obtain a list of rooms to be cleaned and prospective checkouts or discharges to prepare work assignments.

- Assign housekeepers their duties and inspect work for conformance to prescribed standards of cleanliness, assuring teamwork and coordination of efforts among staff in accomplishing tasks

- Monitor and control inventory stock to ensure adequate supplies

- Acknowledge and greet guests in public spaces with a warm, friendly greeting

- Clean rooms, including dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen areas, shampoo carpets and upholstery, empty and clean trash containers, move furniture and cushions before vacuuming, sort, wash, load and unload laundry, restock room supplies such as drinking glasses, soap, towels etc.

- Check all appliances in rooms and report items that need maintenance of repair

- Realign furniture and amenities according to prescribed layout

- Respond to guest queries and requests with a friendly and helpful demeanor

- Respond to calls for housekeeping problems such as spills, broken glasses, new towels etc.

- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance

- Investigate complaints regarding housekeeping service and equipment, analyzing information and evaluating results to choose the best solution and solve problems; bring solution to Manager of Housekeeping

- Identify the developmental needs of staff and coach, mentor, or otherwise help staff to improve their knowledge or skills

- Perform day-to-day administrative tasks such as maintaining information files and processing paperwork

- Make recommendations to improve service and ensure more efficient operation

- Step in for other housekeeping staff as needed

- Other duties as assigned by supervisor or other management Chateou at Carmichael Park - Carmichael, CA

Caregiver May 2014 - April 2015

- Helped with day-to-day and long-term management of personal affairs

- Assisted with physical therapy, exercise, and general health

- Administered and managed medication on time

- Performed housekeeping duties including laundry, grocery shopping, and cleaning

- Planned and prepared meals according to dietary restrictions

- Provided transportation to appointments and shopping

- Assisted with providing quality care for the elderly overnight

- Observed senior's physical and mental conditions on a regular basis overnight

- Reported any changes to the Nurse

- Assisted senior to and from living room, restroom, and bedroom Kinney High School – Rancho Cordova, CA

Custodian March 2003 - December 2006

- Helped develop a cleaning checklist that elevated the consistency of custodial activities throughout the school.

- Ensured accurate inventory and timely restocking of the janitorial closet. Implemented computerized forms that improved communication with the district office to prevent delays and stock-outs on needed supplies.

- Managed setup and teardown for events such as open houses, commencements, award ceremonies, assemblies, parent-teacher conferences, sporting competitions, concerts and plays.

- Kept facilities and grounds safe and in compliance with state, county and city codes.

- Assisted with seasonal painting projects and loading/unloading of donated food, clothing and other goods. Learned proficiencies

Consulting and Interpersonal Skills, Human Resources, Housekeeping, Verbal Communication, Written Communication, Computer Communication, Managing Schedules, Regulations, Strategy, Coordination, Accountability, Collaboration, Customer Loyalty, Project Management, Team Work and Collaboration, Public Speaking, Attention to Detail, Information Retention and Rearticulation, Record Keeping, Filing and Documentation Deadline Driven.

Education

- Kinney High School - General Education - High School Diploma

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