Quality Engineer Manager

John P. Gonsalves

480-***-**** adu4ct@r.postjobfree.com

Litchfield PK, AZ

EDUCATION:

Heald Institute of Technology, Roseville, CA

BS Degree in Electronics Technology / Computer Networking (3.4 GPA)

ADDITIONAL TECHNICAL SKILLS:

• Six Sigma Black Belt (SBIT)• Certified Quality Engineer (ASQ), Certified Reliability Engineer (ASQ), AS9100D Internal Auditor certification.

WORK HISTORY:

Quality Assurance Manager

Acme Aerospace March 2022 – Pres.

Tempe, Arizona

As Quality Manager I’m responsible for coordinating all quality assurance control for the organization. I monitor and respond to all quality claims and complaints. To, as needed, visit customer facilities to create understanding of business requirements and create quality agreements. As Quality Manager I’m required to know ISO/AS9100 standards and have ability to ensure implementation; documentation; and the transparency required for regular audits. As Quality Manager I’m responsible to direct the quality department, and for building and maintaining relationships in a team environment modeling professionalism, inter-personal skills, problem solving, adaptability, and personal value commitment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include following:

Coordinate to maximize product reliability and minimize costs associated with rework and scrap.

Continually monitor and develop processes that improve quality.

Plan appropriately to meet deadlines minimizing extended schedules and stress

Competency in ROHS compliance and prohibited materials.

Manage the quality systems for IS9001; AS9100; PPAP.

Advanced writing and technical communication skills utilizing links.

Able to correctly read and interpret engineering drawings and complex blueprints

Properly relate materials required from reading drawings, prints, and processes

Administer routings, bills of material, QPA from a traveler.

Understanding of each work center and their processes.

Sr. Advanced Quality Engineer

Crane Aerospace and Electronics Nov 2020 – Mar 2021.

Chandler, Arizona

I was responsible for developing and implementing a supplier quality improvement and monitoring process.

I prepared management reports and presentations regarding quality status and supplier performance.

Partner with Supply Chain leadership and other leadership team members to determine annual supplier quality objectives

Liaise with site Quality teams and suppliers to assure that quality issues are addressed, and corrective actions are in place and being properly managed to assure root cause analysis and corrective action reporting

I Conduct assessments of supplier’s quality system and process control capability, and drive implementation of improvement plans,

Interface with Customers on all Quality issues.

Management, training and mentoring of SQE's, QE's and Quality Inspectors.

Ensure follow-up and closure SCAR’s and external audits.

Reporting of Costs of Poor Quality.

Administering document control and configuration management system.

Maintenance of the established calibration program.

Assisting the management team and providing QA support as necessary throughout all program phases; proposal, contract review, development, prototype, first article, production, shipment, warranty returns.

Responsible for Failure Analysis & Corrective Action Reporting System, (FRACAS).

Responsible for investigation of; and formal response to all customer complaints (SCARS). Daily interface with customer quality representatives.

Responsible for vendor selection and approval, as well as vendor quality rating, vendor corrective actions; and verification of incoming material functions.

Schedule and control inspection activities and to attain requirements as specified by product and package specifications, and regulatory agencies.

Reviews contract documentation for completeness, accuracy and assures compliance.

Support new product design and introduction.

Sr. Supplier Development Engineer

Honeywell Aerospace and Defense March 2018 – July 2020

Deer Valley, Arizona

Responsible for ensuring compliance and flow down of regulatory agency, government regulations, engineering specifications, customer requirements and company policies/procedures.

My responsibility includes performing and monitoring the Quality Function Honeywell Standard Transition Process Key Deliverables. The key deliverables include but are not limited to providing the product/site flow down requirements to supplier, leading the HSCA, preparing a part risk mitigation plan, mentoring the Last Article Inspection Report (LAIR)/FAIR plan, applying APQP methodology, establishing and inputting financial cost estimates and mentoring the Production Readiness Review.

I ensure that the go to supplier performance is dramatically better than the previous supplier.

I support commodity hardware transitions, the supplier rationalization process/sourcing plans and the development/implementation of supplier quality improvement plans.

I provide first line of oversight to the aerospace supplier selection committee on matters of controlled source, NADCAP, FAA and export compliance.

My skill set required for this position:

• Solid process control knowledge with full understanding of APQP - Process Maps, Process FMEA’s, Process Control Plans and the definition of adequate and appropriate Error Proofing methods.

• Ability to interpret Engineering prints, specifications and Geometrical Dimensioning and Tolerancing.

• Strong quality engineering capability including auditing, Root Cause-Corrective Action (RCCA), Quality Management System knowledge, inspection planning, functional test application strategy, and overall process control from a risk mitigation approach.

• Persuasive interpersonal skills are to handle difficult situations as well as to diffuse interpersonal conflict effectively.

• Robust analytical ability to evaluate and identify appropriate alternative courses of action for definition and resolution of problems that are highly unusual and/or complex.

Sr. Mission Assurance Engineer (Contractor)

Orbital ATK (Northup Grumman) January 2016 – Feb 2018

Chandler, Arizona

I implemented mission/flight assurance plans for individual spacecraft flight hardware programs addressing design, manufacturing, integration, and test activities in accordance with company and contractual requirements. I worked as a member of an integrated product team with Orbital ATK Safety & Mission Assurance staff in various groups to address technical issues, I meet program requirements and ensured mission success. Interfaced with customers, vendors, and with Orbital ATK Manufacturing, Integration & Test and Engineering organizations to identify and resolve mission/flight assurance issues. I provided support to program Flight Assurance Manager in review of various activities.

Working with the supplier and conducting HAR’s (Hardware Acceptance Reviews) I was expected to be hands on and assist the supplier(s) in reviewing line of balance, identification and resolution of supply and manufacturing risks, process review, AS9100 Rev D implantation, MFTA, SOW’s, and rigor, implementation of statistical process control, and corrective action resolution.

•Implemented quality plans for hardware and software addressing design, manufacturing, integration and test activities in accordance with company and contractual requirements.

•Reviewed and approves internal manufacturing and test documentation against internal guidelines/standards.

•Assured failures that occur are adequately analyzed, appropriate root-cause determination is made, and appropriate corrective/preventive action is taken, to include supplier failures as required by contract.

•Reviewed nonconformance reports and provides support in developing Root Cause / Corrective Action plans through detailed analysis.

•Preformed Risk Management activities (PFMEA).

•Understand program unique and division requirements are flowed down internally and to suppliers, ensures compliance with contract program, quality and organizational requirements.

Sr. Quality Engineer (Contractor)

Honeywell Aerospace and Defense

November 2012 - January 2016

Glendale, Arizona

I lead cross-functional problem-solving teams / meeting with the goal of determining Root Cause and Corrective Action (RCCA) for manufacturing / quality defects and open customer concerns. I oversaw product quality on the production floor and compliance with all quality policies and procedures. I coordinated customer concerns responses for assigned customer accounts including initial root cause responses, analysis and updates, ensuring the customer is being protected via proper containment at all times. I investigated and processed Engineering Change Request’s (ECR’s) including coordination of data, negotiations/approvals and advanced quality planning as requested for product manufacture and change. I participated in the quality planning and analysis, especially for defect prevention. I worked with program managers to support the Advanced Product Quality Planning (APQP) process and defect prevention on new projects for assigned customer accounts. I reviewed rework orders and inspection methods to ensure compliance with IPC, “J” Standard, NASA 8739 and ISO. I worked with program manages, tool designers and quality lab to provide continual quality improvements customer/contractual quality requirements.

Principal Quality Engineer (Contractor)

Nasa/Goddard Space Flight Center

November 2010 - October 2012

Gilbert, AZ

I provided support in the area of Government Mandatory Inspection Points (GMIPs). Conducted MRB’s and made recommendations to NASA GSFC involving nonconforming systems. I assured contractor and their subcontractors complied with contractual requirements. I ensured that flight hardware and software anomalies, corrective actions, and re-verifications were documented in accordance with supplier’s reporting system. I monitored contractor controls, and performed quality assurance activities during fabrication, integration, and test. I ensured early positive, preventive and corrective action by advising the contractor and when appropriate, the designated NASA contacts of any operation, controls, or non-conformances, which may have jeopardized quality or the safeguard of the spacecraft.

Operations Manager / Manufacturing Engineer

General Dynamics Defense Systems, Inc

May 2007 - October 2010

• Scottsdale, AZ

I prepared and present key production results to management. I maintained complete technical oversight of day-to-day operations. I controlled manufacturing documentation including BOM’s and routings. I manage complex projects, hardware design, testing and processing. I research and analyze advanced technology (i.e. automation and mechanization), then develop methods and procedures to reduce manufacturing costs to achieve profit goals and marketing objectives. I prepare and present plans for improvements in manufacturing project administration and coordinate deployment, including training of manufacturing engineers. Using lean manufacturing techniques, I implement the advancement and improvements of cell operations by applying lean manufacturing principles and identified opportunities for process improvements and facilitate lead Kaizen events.

I worked as a manufacturing engineer at General Dynamics manufacturing of space products. I performed detailed design of electrical subsystems; Developed, evaluated, and improved manufacturing methods utilizing knowledge of product design, materials and parts, fabrication processes, tooling and production equipment, assembly methods, and quality control standards. Plans and executed project tasks; provided direction to associates and process technicians when required; applied technical concepts to specific tasks; worked to optimize tasks and resources in support of manufacturing project(s) ; increased understanding of process applications within domain of expertise; participates in continuous process improvement efforts; effectively balances risks taken with sound logic under own initiative; utilizes solution-oriented approach to analyzing technical problems that affect team.

Customer Assurance Engineer

KLA-Tencor

May 1997 - April 2007

Milpitas, California

Designed and engineered wafer inspection systems utilizing fiber and solid state lasers to measure and locate defects on bare silicon wafers. Wrote procedures and ran tests on electro/optic hardware to ensure troubles connected with laser beam spot and fiber optic systems were documented, duplicated and or solved. Responsible for wafer testing and evaluation of laser inspection systems. Wrote technical presentations to display data outcome. Worked with design groups for new process and product transfer. Participated in project team for new product introduction. Evaluated customer requirements, developed, and implemented quality programs and procedures for compliance. Developed inspection plans, criteria and quality procedures. Reviewed proposals and assessed cost and capability impact. Initiated corrective action requests, monitored responses, and verified effectiveness.

United States Army Nov 1987 – April 1997

E-4 – 0-4

5th Group, Special Forces – OH58 A/C/D - AH64D Helicopter Pilot

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