P a g e * *

David C. Malinowski

adu4c0@r.postjobfree.com • 516-***-****

www.linkedin.com/in/dave-malinowski/ • Bayville, New York Chief Operating Officer

Extensive success navigating fast-paced food, beverage, and hospitality operations alongside talented teams of professionals. Dynamic, hands-on Chief Operating Officer with a wealth of knowledge and experience driving growth and profitability, overseeing the franchise system, and orchestrating all aspects of marketing, logistics, and development departments. Champion the development of new projects, programs, and initiatives that drive operational excellence across the organization. Focus heavily on customer and stakeholder relationship building through frequent, transparent communication. Build and lead talented teams of professionals through interactive training and mentorship programs. Areas of Expertise

• Operational Excellence

• Franchise Development

• Budget & Financial Oversight

• Strategic Planning

• Revenue Growth & Profitability

• Project Management

• New Store Openings/Site Selection

• Training & Mentorship

• Motivational Team Leadership

Career Experience

Friendly’s – Hauppauge, New York December 2021 – Current Vice President of Operations

Work directly with the CEO and COO on all financial, day to day operations, long term strategies for brand repositioning. Weekly reports to the Board of our parent company. Coordinates operations for 55 corporate locations and 65 franchise locations. Direct reports are the Director of Culinary, Director of Franchise Operations and Director Learning and Development, and 8 Regional Director of Operations.

• Rolled out multiple virtual menu brands to 83 locations with continued monitoring of sales and performance, seeing an average of $1000 per week in sales at a 30% incremental profit.

• Negotiated a new beverage contract with Coca Cola and upgrading the beverage program and coordinating installation of all new Coca Cola fountain dispensers and other equipment systemwide.

• Worked with the Chief Marketing Officer on regional and national campaigns and coordinate the rollouts with Franchise and Corporate stores.

• Implemented our intranet system Franconnect, where we created our new digital library, message portal, ticket and service system, and store audit guide. Continuing to work with IT on rolling out our development and new store opening systems.

• Working with our Director of Training and Development on a complete overhaul of our training program. The new program will encompass training from the day you are hired to promotions to the Area Manager and Director level. We are implementing the new training program into a new Learning Management Software.

• Collaborating with our Director of Culinary on updating all costing sheets, kitchen aids, training videos and menu item recipes, which is resulting in decreasing costs, higher quality food produced and increased guest satisfaction.

• Support the Director of Franchising with supporting all franchisees operations, franchise development, renewals.

• Perform weekly meetings with Director of Operations on their regions to review financial performance, service opportunities, and mentor them on leadership.

• Coordinate with Human Resources on all situations revolving around corporate employees.

• Collaborate with the COO on creating budgets in the restaurant levels, and corporate level for 2023. Vitality Bowls – San Francisco Bay Area, California 2018 – September 2021 Chief Operating Officer

Strategically led all aspects of operations for 78 locations currently open and 140 in the development phase. Focused on superfoods and other healthy options. Spearheaded the execution and strategic planning for the corporate management team, franchise system, marketing, logistics, and development department initiatives. Led a team comprised of a Vice P a g e 2 3

President of Operations, Vice President of Development, Director of Operations, Area Managers, Director of Marketing, Logistics Manager, Wholesale Manager, and contracted employees/teams.

• Rolled out a new savory menu to 76 locations. Enhanced the guest experience and satisfaction across the board. Realized 200%+ sales increases in the savory category.

• Coached, mentored, and trained the Director of Operations, operations team, and Areas Mangers. Improved efficiency and productivity across the organization.

• Collaborated with the development team in the sales of franchise units. Executed “Discovery Day”, and event that engaged prospective franchisees.

• Re-structured the content and agenda of weekly meetings with the executive team. Reported out on financials, corporate store status, franchise system updates, and department updates.

• Updated and streamlined social media guidelines and policies across the board. Enhanced the loyalty app and improved ease-of-use when building new campaigns.

• Explored and selected operational efficiencies that lowered the average ticket times from 15 minutes to only five minutes. Simultaneously improved guest satisfaction and retention rates. Liquiteria – New York, New York 2017 – 2019

Chief Operating Officer

Collaboratively led a quick service, seven-unit restaurant group that focused on healthy foods. Oversaw the wholesale business that produced the cold pressed juice line. Led a team that included a District Manager, Area Manager, Logistics Manager, Wholesale Manager, Property Maintenance Manager, and culinary team.

• Constructed annual and monthly budgets and sales goals for all locations plus the wholesale business. Routinely exceeded goals and objectives across the board.

• Partnered directly with the CEO in the creation and implementation of strategic plans. Elevated the company’s performance to the next level.

• Transformed the company’s social media presence alongside the Social Media Manager. Built out campaigns and produced material that attracted target audiences.

• Published bi-weekly marketing emails through the POS to entice repeat guests, infrequent guests, and prospective guests. Successfully captured 1k+ sales and $21k in additional revenue.

• Installed a new ordering system and guide that slashed operating and production costs of food and the cold pressed juice line.

Swallow Restaurant Group – Huntington, New York 2013 – 2017 Chief Operating Officer

Championed all facets of operations leadership for individual Property Managers, department heads, and front-of- house/back-of-house teams. Focused on increasing profit margins, lowering costs, and enhancing efficiency across multiple operating units.

• Significantly reduced labor management costs from 11% to 6%, front-of-house costs from 12% to 8%, and kitchen labor cost from 17% to 14%. Additionally, lowered beverage costs from 24% to 19% and food costs from 32% to 26%.

• Assertively negotiated salaries, hourly pay rates, and benefits with prospective employees. Ensured the teams remained under labor/operating budgets.

• Expanded the scope of operations for Huntington Kitchen. Enabled the location to accommodate up to 300 guests, up from the previous 100 max capacity.

• Compiled data and monthly reports for the owners and Controller. Examined the financial health and profitability of the organization. Shifted resources and reduced costs wherever possible.

• Partnered closely with the Marketing Manager to create and execute detailed promotional and branding plans. Improved guest traffic significantly.

• Frequently evaluated the performance of all team members. Strengthened knowledge, skills, and performance of employees across multiple facets of operations.

Jekyll & Hyde Corporation – New York, New York 2007 – 2013 Area Manager

Directly oversaw all aspects of operations for a multi-unit company with a team of 200+ members across five outlets. Transformed operations through the execution of strategic plans that aligned with company goals/objectives. P a g e 3 3

• Operated fast-paced store environments throughout the New York City area. Generated $10M in annual revenue at the Times Square location.

• Maintained oversight for the construction and build-out of a 25k square foot space from the ground up. Ensured deliverable timelines were met and the project was successfully completed on-time and within budget/scope.

• Managed the company’s amusement park that generated upwards of $200k in revenue per day and 3k+ guest per day during the peak season.

Education

Bachelor of Science – Computer Science

C.W. Post Long Island University – Brookville, New York

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