Olga Rocha

**** *******

Edinburg, TX *****

adu4b6@r.postjobfree.com

+1-956-***-****

Seeking a position with a company that will use my education, my experience and acquired skills that will be utilize toward the growth of your company. Authorized to work in the US for any employer

Work Experience

Image Retrieval analysis

PNC Financial Services Group - Ohio City, OH

October 2021 to Present

Image retrieval for customers request as well for the subpoena departments, which includes statements and applications, payments, and checks and signature cards. Making sure we provide all this in a timing manner. Programs used were Client vista, Document Direct, Mobius View, Ts1 and Ts2 and DDs, also have used Fdr and Rgnk.

Data Collector

CROSSMARK - Chicago, IL

May 2017 to Present

Data Collector, in charge of visiting local Retail Stores and making weekly visit. Responsibilities was to collect data and doing audits on a weekly basis and making sure all retail stores were up to standards with their weekly adds. I was also responsible to making sure all merchandise was up to standards at our clients request. At the same time making sure I would give the best customer service while communicating with customers and upper management while in the stores. Data Collector

Advantage Solutions - California

January 2014 to Present

I was assign 15 to 20 store a week, and my responsibilities was to collect Data information and do Audits for our company at our local Retail stores. This include making sure everything was up to standards as how are clients expected their merchandise was in display and it was at there proper locations, also making sure I gave the best customer service while communicating with upper management of all Retail Stores I would visit.

Loan Specialist I

BBVA-Compass - Compass, PA

March 2018 to October 2021

In charge of imaging critical documentation for different types of loans which include ALS, RE, TSYS, ALS, AFS loans in a timely manner. Assist other coworkers as needed. Send out title work and mortgage documents to proper departments.

Business Owner

Cowboy Up Drive. Thru - Elsa, TX

2011 to January 2014

Responsibilities

Store Operations:

I was in charge of all financials, charge of budgets, Payroll, and all Vendors and Inventory all merchandise that came in and out of my store.

Accomplishments

Learn what was like to run business, and how to learn what it is to budget. PAY ROLL CLERK

Health Care Unlimited

2010 to 2011

Was in charge of 100 providers

Was in charge of provider schedules and payroll

Annual census of the CBA Department

Providers Application upon Hiring

Billing

CBA CLERK

Caring for you Home Health Inc

2010 to 2010

Was in charge of Nurses Schedules all paper work

Quarterly visits and Packages

Annual Reassessment Visit

Pre-Enrollment

Medical Doctors Orders

Annual Calendars for all Clients

Nurses Time Sheets

Billing

Store Operation Manager

Susser Holdings Conviences Stores

2007 to 2008

Managed and trained a team of 12 employees / Loss Prevention

Held quarterly meetings / budgets, promotions, goals, sales

In charge of Inventory control and audits / Payroll

Ordering and Receiving / Cash Control and Deposit

Handling the ordering of Vendors and Invoices

Balancing and keying in all daily reports to our corporate office Customer Service Manager

HEB Grocery Co

2001 to 2007

Managed and trained a team of 50 employees

Quarterly meetings to discuss teams, overall performance, concerns

Addressed areas of opportunity indicated from partner survey

Ensured that all cashiers provided excellent customer service Partner Reward Program

Administering the "Your Are The One" Pin Program

Championing reward and recognition process Central Checkout

Administering all reward processes associated with selling contest Loss Prevention

Administered Electronic, surveillance, ensured daily monitoring

Controlled company shrink by performing cashier till audits

Reviewed over/short reports to ensure proper compliance to policies Floral Specialist

H.E.B

1996 to 1997

Upgrading / Tripled Division Revenues / Expanded sales accounts Cash Controller

H.E.B

1994 to 1996

Insured Proper Balancing Checker and Business Center Tills

Maintained over/shorts / Performed deposits on a daily basis Cashier

H.E.B.

1992 to 1994

Excellent Customer Service / Met customer expectations & concerns

Demonstrated sense of urgency and friendly customer service Education

Diploma in Medical

Southwest School of Business and Technical Careers March 2010

Vanguard Institute of Technology

May 1990

Skills

• Data Entry

Additional Information

Qualifications:

Leadership

OJT/JST Communication/ Food Protection & Certification

Management Certification / HEB Systems

Legal Side of Leadership / Your Leadership Style / Dept. Financial Management/Administrative

Encompassing Guidelines and Procedures

Loss Prevention 1 and 2 /Expense Control

Technical Skills & Personal Skills

Windows XP / Excel / Microsoft Word / Access / Excel

Power Point / 10 key / Wpm 50 / Publisher / Outlook

Microsoft / CD-9 Coding / CPT Coding / Medical Terminology

Multi-Task / Self-Motivated / Positive Attitude

Honest / Hardworking / Team Worker / Dedicated

Olga Rocha

719 Brazos Cir Unit 3

Mission, Texas 78572

Phone956-***-****

E-mail: adu4b6@r.postjobfree.com

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