JERRIE

MELVIN

J

M West Palm Beach, FL *****,

954-***-****

adu4ay@r.postjobfree.com

PROFESSIONAL SUMMARY

To obtain a position that will enable me to use my strong organizational skills and ability to work with people. Motivated leader with strong organizational and prioritization abilities. Offering+20 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in different industries. Authorized to work in the US for any employer.

SKILLS

• Quality control • Problem-solving • Guest Services

• Night Audit • Front Desk • Certifications and Licenses

• Driver's License • First Aid Certification • Additional Information

• Skills • Team leadership • Problem-solving abilities

• High-energy attitude • Conflict resolution • Credit card payment processing

• Organizational strengths • Sales expertise • Courteous demeanor

• Active listening

EXPERIENCE

Truck Dispatcher February 2021 - April 2022

Next Level Logistics ( Work From Home, FL

• Restored service by scheduling and organizing crew assignments.

• Composed and submitted reports regarding incidents and services provided to supervisor.

• Met regulatory requirements by documenting contracts and transactions. Water Technician April 2020 - September 2022

Veneregy @ VA Military Hospital West Palm Beach, Florida

• Monitored equipment to identify malfunctions and address load requirements using gauges and meters to provide data. Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.

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• Handled chemicals according to safety protocols, adding ammonia, chlorine, or lime to disinfect and deodorize water. Traffic Specialist November 2019 - February 2021

STS Transportation Services West Palm Beach, FL

• I am a crew lead flagger

• I've been here 8th months never been wrote up

• I know most of my indexes

• I have did night shifts

• I have trained several others

I have dropped arrow boards, light towers and help move message boards I pick up 4 to 5 cones just like the rest of the men

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• I try my best and I really love my job and this company and hope I can continue to grow Someone told me that this office was hiring I know I haven't been here a year but I promise I try and do my best and I'm not afraid to speak my mind

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• I really hope to become a project manager in west palm beach where I currently work because I stay in

• Boca And it's a ill more convenient because I have two teenage boys . Night Auditor November 2013 - April 2015

BEST WESTERN Fort Lauderdale, FL

• Balanced accounts and conducted nightly audits to keep bookkeeping current

• Coordinated with guest services and concierge team to meet guest needs

• Calculated and verified all figures, calculation's and documents

• Assembled reports to show information

• Operated software to enter financial data and compile reports

• Coordinated budget information by assessing estimated income and expenses as well as historical budgets

• Ran daily reports to check data and address variances

• Reviewed item requests and room service orders for accuracy and any needed assistance

• Documented wake-up requests and set up automatic calls in system

• Completed all nightly updates to hotel rates and individual room charges

• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service

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• Audited and balanced cash and credit transactions daily and reset register for next day's operations

• Reported on room information and accounted for any variances. Night Auditor December 2012 - July 2013

Motel 6 Valdosta, GA

• Greet, register, and assign rooms to guests of hotels or motels

• Verify customers' credit, and establish how the customer will pay for the accommodation

• Contact housekeeping or maintenance staff when guests report problems

• Issue room keys and escort instructions to bellhops

• Make and confirm reservations

• Keep records of room availability and guests' accounts, manually or using computers

• Compute bills, collect payments, and make changes for guests

• Record guest comments or complaints, referring customers to managers as necessary. BEST WESTERN Valdosta, GA October 2009 - January 2011 Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining or entertainment.

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Customer Service Rep November 2008 - January 2009

Staffing Agency, Labor

• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses

• Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum

• Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Staffing Agency, Labor Ready Valdosta, GA January 2008 - May 2010 Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software

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• Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate

• Develop or implement recruiting strategies to meet current or anticipated staffing needs

• Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. EDUCATION

Diploma January 2014

School of Health Careers, Fort Lauderdale, FL

Diploma - General Studies June 2005

Stranahan High School, Fort Lauderdale, FL

Medical Insurance Billing and Coding - Health April 2011 Concorde Institute, Lauderdale Lakes, FL

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