Assistant Service Consultant

CHRISTOPHER A. BARNARD

***** ******* ***** *: 301-***-****

Fort Washington, MD 20744 e: adu49l@r.postjobfree.com EXPERIENCED

College Park Hyundai, College Park, MD June 2022 – January 2023 Service Advisor

• Assisting customers.

• Writing RO’s on customers complaints.

• Assign RO’s to the Techs.

• Write up estimates.

• Used Automate in writing up the repair orders.

• I average per labor time of 2.51.

• My CSI is average of 875 points.

Pep Boys, Annapolis, MD July 2021 – May 2022

Service Advisor

• Assisting customers.

• Writing RO’s on customers complaints.

• Assign RO’s to the Techs.

• Write up estimates.

• Achieve average sales-per-repair order value of $236. Rideshare Driver May 2016 – March 2021

• Transported customers from point A to point B.

• Provided a comfortable and safe ride.

• My CSI rating was 4.94.

Ted Britt, Fairfax, VA February 2016 – May 2016

Service Advisor

• Used Reynolds and Reynolds software to strengthen dealership profitability and better serve customers.

• Maintained and improved Customer Satisfaction Index of 91.4%; average hours-to repair order ratio of 2.82; and effective labor rate ( EFFLBR ) of $125.97. Hendrick Honda, Woodbridge, VA May 2015 – February 2016 Service Advisor

• Achieved average sales-per-repair order value of $275; ( EFFLBR ) of $125.97; and Customer Satisfaction Index of 91.2%.

Fitzgerald Toyota, Gaithersburg, MD May 2014 – May 2015 Service Advisor

• Wrote repair orders for customers after performing root cause analyses to determine automobile problems.

• Provides excellent service to customers; maintained an average Customer Satisfaction Index of 95% or higher.

Darcars Chrysler, Jeep and Dodge, New Carrolton, MD August 2013 – January 2014 Service Advisor

• Assisted customers with identifying vehicle problems and causes of these problems; prepared repair orders.

• Maintained an average Customer Satisfaction Index of 92%.

• Streamlined auto dealer processes and improved customer service using Reynolds and Reynolds software.

D & D Tire Company, Hyattsville, MD November 2012 – March 2013 Service Advisor

• Prepared and tracked customer repair orders; processed orders using Point of Sale systems.

• Completed mechanical repairs on medium and heavy trucks. Pohanka Lexus Dealership, Chantilly, VA May 2011 – November 2012 Service Consultant

• Examined customers’ cars to determine problems; generated repair orders using ADP Suite program.

• Earned a Customer Satisfaction Index of 93% for January to June 2012. Embassy Auto Service, Washington, DC April 2007 – April 2011 Account Manager / Service Manager

• Acquired and purchased all supplies necessary for operation of neighborhood service station.

• Supervised eight employees; analyzed metrics to evaluate employee performance and technical ability.

• Trained staff to use computer applications such as Mitchell-on-Demand on Carquest Direct Hit.

Van Ness Auto Car (Independent Shop), Washington, DC May 1999 – March 2007 Assistant Service Manager

• Assisted in daily operation in running the shop.

• Assigned RO’s.

• Wrote up estimates.

• Achieved average sales-per-repair order value of $275. Pep Boys, Hyattsville, MD August 1993 – April 1999 Assistant Service Manager

• Assisted in daily operation in running the shop.

• Handled customers and Techs.

CERTIFICATIONS

Automotive Service Excellence (ASE) Certification * Surety Operations Course EDUCATION

Lincoln Technical Institute, Landover, MD

Vocational Degree in Automotive Repair, 1994

SKILLS

Languages German (Novice Level)

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