MR.

RICHARD

BERNARD,

EDMONDS

JR.

richadedmonds@gmail.c

om

859-***-****

Lexington, Kentucky

40509

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and

resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and

communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional

competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL SUMMARY

Marriott Hotels, Fairfield Inn - Front Desk Agent

Lexington, Kentucky • 08/2021 - 09/2022

Dollar Tree Stores - Asst. Operations Manager

Lexington, Kentucky • 09/2018 - 08/2022

WORK HISTORY

Took reservations over phone, in person and via

computer for guests and provided confirmation

information.

•

Answered customer telephone calls promptly and

appropriately handled needs.

•

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

•

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

•

SKILLS

• Personable Demeanor

Online Bookings

Management

•

Transportation

Arrangements

•

• Room Assignments

Atlanta Technical College

Atlanta, GA • 07/2019

Cirtifcate: Business

Management

EDUCATION

Atlanta Beauty & Barber

Academy

Atlanta, GA • 04/2016

No Degree: Barbering

Comfort Inn & Suites - Executive Housekeeping Manager Cobb, GA • 02/2015 - 12/2018

Coordinated with General Manager in different

operational issues and promotional activities.

•

Supervised operations team to support operational

excellence and excellent customer service.

•

• Developed and maintain operational guidelines for staff. Monitored employee productivity and optimized

procedures to reduce costs.

•

Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning

duties.

•

Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

•

Disposed of trash and recyclables each day to avoid waste buildup.

•

Consistently responded to cleaning emergencies on

behalf of guests with speed, ease and confidentiality.

•

Out of my own pockets i feed some sick and elderly around the Lexington, Kentucky area, i Usher at my church every month. Love to cook and sew, and looking forward to starting my own pillow company!

FEEDING THE SICK AND ELDERLY, SWIMMING,

WORKING OUT, COOKING, SEWING

Contact this candidate