Analyst, Quality & Process Improvement, Project Mgmt Professional

RHONDA COLLINS

770-***-**** ***************@***.***

PROFESSIONAL SUMMARY:

Highly meticulous and reliable quality improvement leader, offering more than 15 years of results-oriented experience in the non-profit and healthcare sector improving patient outcomes, business efficiencies, and operations. I am seeking a position to contribute to your organization my enhanced problem-solving skills, optimize delivery methods, and develop innovative solutions. Exceptional ability to integrate analytical thinking while navigating stakeholder relationships to deliver results. Proficient in Microsoft Office Suite, Vizient CDB, IBM Care Discovery, REDCap, SOVERA HIM, Allscripts, EPSi, Power BI, ASANA, SharePoint, and RL DATIX. Skilled in Healthcare regulatory incentive-based reporting programs: CMS - IQR, OQR, eCQMs; CMS Star Ratings, HEDIS programs, HAC, Leapfrog, Q-HIP, and The Joint Commission ORXY Program.

AREAS OF EXPERTISE:

Process Improvement

Team Facilitation

Strategic Alignment

Regulatory Compliance

Continuous Quality Monitoring

Lean Methodology

Data Analysis

Project Management

Operational Excellence

EDUCATION:

Bachelor of Science in Healthcare Management – Health Informatics

Colorado Technical University, Colorado Springs CO

CERTIFICATION:

Lean Six Sigma Green Belt (In-progress)

The Council for Six Sigma Certification

ACCOMPLISHMENT:

Selected Speaker at the 2018 IBM Watson Health Advantage National Conference

PROFESSIONAL EXPERIENCES:

Emory Healthcare – Informatics (Decatur GA)

Process Improvement Specialist

2013 - Current

Integrate qualitative and quantitative data to drive improvement on Key Performance Indicators (KPIs)

Analyzes data and utilizes PI tools and LEAN strategies in the design of work plans, implementation of test of process changes, and measure interventions for completion of projects to meet targets and goals

Facilitates organizational process improvement efforts and interventions through interdepartmental collaboration and planning, multi-disciplinary communication and implementation/analysis of care delivery processes

Serve as subject matter expert and data source for CMS, Joint Commission, HCAHPS, CAHPS, and other regulatory and publicly reported quality data measures

Leads cross-functional process improvement teams, develops project approaches, and coordinates the implementation of changes for projects and programs

Participates with goal setting for the operating unit by providing data analysis, education, and interpretation of reports with department leaders

Responsible for the development and implementation of system-wide mortality review committee that focuses on identifying opportunities to reduce inpatient mortalities, resulting in:

oOverall, 18% reduction in mortality rate

oIncreased documentation compliance by 85%

o43% increase in Palliative Care utilization

Assist leaders in creating action plans to prevent recurrence through the generation of actionable quality improvement opportunities and initiatives

Served as PI lead of system-wide hand hygiene improvement initiative:

oRecommended performance prioritization strategies

oUtilized a data-driven and change management approach to implement structural and process-based improvements

oProvided education and training to leaders regarding hand hygiene platform, improvement efforts, and opportunities

Achieved overall improvement rates in hand hygiene compliance for three hospital sub-system by the following:

oFacility 1: 34% improvement

oFacility 2: 27% improvement

oFacility 3: 25% improvement

Performs various clinical quality Core Measure abstractions and collaborates with Clinical Informatics to complete the submission of annual CMS Electronic Quality Measures (eCQMs)

Prepares reports of key Performance Improvement/Patient Safety activities, actions, outcomes and trends for appropriate committees

Works collaboratively with IT / Clinical Informatics to support data flow, data accuracy, data integrity, data collection, analysis and mapping

DeKalb Regional Health System – Office of Quality (Decatur, GA)

Quality Systems Analyst

2013- 2017

Utilized a systems approach to operationally analyze organizational or departmental systems and processes

Designed, prepared, and generated reports; determined customer needs; and collected and analyzed data used to identify process and training opportunities

Collaborated with departments in analyzing operational and clinical data to determine improvement strategies and recommendations to achieve desired outcomes.

Prepared and analyzed internal and external weekly, and monthly quality reports to determine recommendations for coordination of technical initiatives, and design of workflow improvements

Performed QA process analysis, conducted gap analysis, identified and documented risks used to make recommendations, resolve issues, mitigate risks, and prioritize operational needs

DeKalb Regional Health System – Corporate Administration

Executive Assistant

2007- 2013

Provided executive level administrative support in the development, implementation, and management of programs for the Administrative Director of Operations, CMO, and CNO & Vice President’s office

Reviewed and analyzed code blue data; prepared reports on reports on performance measurements

Successfully designed and implemented a hybrid agency billing process to monitor invoicing, payments and hours worked resulting in reduction of errors, increased efficiency, and significant cost savings

Capital budget and purchasing coordinator for Patient Care Services Division

Recorded and reported the quarterly labor budget report, daily patient census, and position control changes for the Patient Care Services Division

Assisted with the development and successful implementation of the Clinical Ladders Program for high performing clinical staff

Coordinated agenda planning; attended and supported work plan for key leadership committees including the Chief Nurse Executive Council, Nurse Executive Team, and Nursing Leadership for the system

Designed and implemented effective Bedside Leaders Program for nurses in Critical Care and Medical Surgical Department

Sourced resumes, conducted phone screens, and participated in peer interviews to ascertain fit and selection of qualified candidates for advancement in the interview and hiring process

The American Cancer Society – Extramural Grants (Atlanta, GA)

Research Grants Coordinator

2001-2006

Assisted in the design, formatting and preparation of grant documentation, to include creation of computerized statistical summaries and/or graphics.

Coordinated national committee meetings to determine strategic direction and objectives for targeted population grants

Monitored specialized databases and systems for recording and tracking grant proposals, awards, and related statistical information to ensure compliance with administrative policies, and budget requirements

Maintained knowledge of grant funding policies, regulatory compliance and procedures; created and distributed reports; assessed the financial impact of changes on funded research projects

The American Cancer Society

Program Assistant

1998-2001

Managed the peer review process of the extramural grant program, supported the planning and implementation of departmental strategies for specialized cancer initiatives

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