Call Center Information Specialist
Resume:
DEBRA GREEN
Hooks, TX 75561 *****.*******@*****.***
OBJECTIVE
To obtain a responsible position that will allow me to excel and grow in my chosen career as well as afford me the opportunity to utilize my experience and skills with potential room for growth within the organization.
CORE COMPETENCIES
Employee Relations
Onboarding
Team Leader
Call Center
HRIS Training & Development
Analysis
TMS Travel Management
E-Verify
Customer Service
DMS Dependent Management
Taleo
PeopleSoft
PROFESSIONAL EXPERIENCE
RIVERVIEW BEHAVIORAL HEALTH – Texarkana, AR
Admission Specialist 2020 – 2022
. Reviewing prospective admissions against approved admission criteria, policies and procedures
. Responding promptly to inquiry calls about the facility
. Schedule/complete pre-admission assessment and communicate recommendations to patients or their families
. Communicate treatment recommendations to and coordinate with other treatment teams
. Perform insurance verification
. Coordinates and facilitates peer to peer reviews
. Perform other tasks as assigned
UNITED AIRLINES, INC. – Houston, TX
Support Rep – HR Administration 2015 –2020
Responsible for collecting 6K+ I-9's annually to meet governmental compliance
Audit all I-9's on a continual basis
Research and identify personnel record inquires on current/past employees for subpoenas or employment verification
Maintain and prepare confidential files including scanning to create electronic version
Research and analyze DOT results to avoid escalation
Build employment offers; extend offer; and obtain employee IDs to hire onboarding pilots
Process and enter I-9 information into E-Verify
Support Rep – HR Administration 2011 – 2015
Prepare and maintain personnel paperwork in the HRIS systems: CHRIS, COMPAS, DMS & TMS
Answer incoming calls and email inquiries daily as they pertain to employee record information in a timely fashion
Process dependent verification daily
Acts as liaison to front line employees and management in assisting in interpreting policy history as it pertains to the specific organizational work groups: past service credit
Research and analyze ETC escalations pertaining to employees information
Provides ongoing research and analysis of employee record information as it relates to governmental and internal audits
Lead Employee Information Specialist 1987-2011
Provide leadership to the team by being pro-active, assisting in difficult tasks and giving direction when needed
Audit employee records for specific pay groups, IE Reports, which included creating and running report data from the HRIS mainframe
Mediate problems with employees concerning questions pertaining to their files
EDUCATIONAL EXPERIENCE
ITT Career Training – Houston, TX
University of Houston – Houston, TX
Hooks High School – Hooks, TX
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