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Call Center Information Specialist

Location:
Texarkana, AR
Salary:
12.00 hour
Posted:
February 04, 2023

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Resume:

DEBRA GREEN

** ***** ** 832-***-****

Hooks, TX 75561 adu43b@r.postjobfree.com

OBJECTIVE

To obtain a responsible position that will allow me to excel and grow in my chosen career as well as afford me the opportunity to utilize my experience and skills with potential room for growth within the organization.

CORE COMPETENCIES

Employee Relations

Onboarding

Team Leader

Call Center

HRIS Training & Development

Analysis

TMS Travel Management

E-Verify

Customer Service

DMS Dependent Management

Taleo

PeopleSoft

PROFESSIONAL EXPERIENCE

RIVERVIEW BEHAVIORAL HEALTH – Texarkana, AR

Admission Specialist 2020 – 2022

. Reviewing prospective admissions against approved admission criteria, policies and procedures

. Responding promptly to inquiry calls about the facility

. Schedule/complete pre-admission assessment and communicate recommendations to patients or their families

. Communicate treatment recommendations to and coordinate with other treatment teams

. Perform insurance verification

. Coordinates and facilitates peer to peer reviews

. Perform other tasks as assigned

UNITED AIRLINES, INC. – Houston, TX

Support Rep – HR Administration 2015 –2020

Responsible for collecting 6K+ I-9's annually to meet governmental compliance

Audit all I-9's on a continual basis

Research and identify personnel record inquires on current/past employees for subpoenas or employment verification

Maintain and prepare confidential files including scanning to create electronic version

Research and analyze DOT results to avoid escalation

Build employment offers; extend offer; and obtain employee IDs to hire onboarding pilots

Process and enter I-9 information into E-Verify

Support Rep – HR Administration 2011 – 2015

Prepare and maintain personnel paperwork in the HRIS systems: CHRIS, COMPAS, DMS & TMS

Answer incoming calls and email inquiries daily as they pertain to employee record information in a timely fashion

Process dependent verification daily

Acts as liaison to front line employees and management in assisting in interpreting policy history as it pertains to the specific organizational work groups: past service credit

Research and analyze ETC escalations pertaining to employees information

Provides ongoing research and analysis of employee record information as it relates to governmental and internal audits

Lead Employee Information Specialist 1987-2011

Provide leadership to the team by being pro-active, assisting in difficult tasks and giving direction when needed

Audit employee records for specific pay groups, IE Reports, which included creating and running report data from the HRIS mainframe

Mediate problems with employees concerning questions pertaining to their files

EDUCATIONAL EXPERIENCE

ITT Career Training – Houston, TX

University of Houston – Houston, TX

Hooks High School – Hooks, TX



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