Service Representative Agent
Resume:
SYLVIA TIMS-WEST
Chambersburg, PA 17202
717-***-**** (C) • ******-****@*******.***
Detailed-oriented, dedicated self-starter seeking to launch a successful new career within an administrative role utilizing acquired knowledge and hands-on experience.
SKILLS
Type 45 WPM
Scheduling
Problem Resolution
Customer Service
Data Entry
Microsoft Office
Leadership
Administrative Support
Documentation Management
EDUCATION
MBA Degree in Business Admin-Specialization in Healthcare Admin Present/03/2018
Northcentral University
Bachelor of Science Degree-Business Administration 1/2015
Everest University
WORK EXPERIENCE
Customer Service Agent.
Navy Federal, VA (Remote)
03/2021- 09/2021
• Maintained up-to-date records at all times to meet compliance.
• Followed-up on customer inquiries not immediately resolved
• Transferred calls to different departments as required.
Government Solutions Rep
Rose International Agency/Fiserv 11/2020- 03/2021
Answer calls from providers for help with authorization,
Reset Passwords
Help with Claims for Billing
Help workers get unlocked for check ins and check outs
Field Supervisor
US Census Bureau seasonal 06/2020-08/2020
Help new employees if they need help with
inputting information
Check over employees time sheet for pay
Speak to individuals if they ask for a supervisor
Teach and swear in new employees
Front Desk Associate
Belmont/Wyndham Hotel 03/2020-06/2020
Check in and out customers
Make reservations
Input available rooms
Do audit when on night duty
Administration Assistant
H&R Block 11/2019-03/2020
Spreadsheets
Filing
Input clients tax info in the system for the tax preparers
Make and receive calls for an appointment
Scanning and copy clients identification
Consultant/work from home
Credit Fix/ Contractor 2/2017- 5/2017
Inbound calls from clients
Pull credit reports on clients
Take payment for services
Make calls to clients to complete enrollment
Operator
Dynamark Monitoring
11/2015-7/2016
Make calls to the proper authorities
Receive inbound calls from customers to cancel proper authorities or to send for help
Make calls to the Dealers for customers to confirm appointments
Email dealers via for customer when the equipment needs to be repaired or replaced
Help customers shut their alarm off when activated and get their pass word to cancel any alarms
Customer Service Representative 2/2013-3/2013
Encore Marketing/Ultimate Staffing (Contract Position)
Received inbound calls from credit card customers
Changed and/or canceled enrollments in supplemental products
Supported customers in setting up on-line account access
Customer Service Representative 5/2009-6/2011
First Data/Randstad
Conducted inbound/outbound calls in support of merchant accounts such as MasterCard, Visa, American Express and Discover
Provided training on cash transfers, customer receipts and credit transactions
Documented customer interactions; recorded details of inquiries, complaints, comments, and resolution actions
Supervisor/Teacher 10/2003-12/2008
Mrs. D Sunshine Daycare
Safeguarded and supervised children ages newborn to 13 years
Assisted with academic support in reading, mathematics, and written communication
Consultant 11/2002-6/2003
Maximus/Contemporary Staffing
Consults with human service providers to ensure regulatory compliance with program and fiscal administration, staff development, provision of services, and implementation of new program initiatives.
Reviews county, state, and private providers to assess the needs of individuals receiving their services, the development of comprehensive plans of care, and the availability of services and supports. Commonwealth of Pennsylvania
Examines and evaluates records, reports, and administrative policies and practices of providers.
Monitors and evaluates the use of funding appropriated to state regulated human service programs, providers, and facilities.
Conducts on site reviews of human service providers to determine if state and/or federal standards are met and prepare for the federal audit.
Performed comprehensive assessments on program operations to identify areas of improvement
Administrative Asst. 3/2002-10/2002
American Personnel
Greeted patients, scheduled appointments, and maintained the front desk in an orderly fashion
Obtained complete and accurate patient information and verified insurances, hand out privacy forms
Consultant/work from home
Credit Fix/ Contractor 2/2017- 5/2017
Inbound calls from clients
Pull credit reports on clients
Take payment for services
Make calls to clients to complete enrollment
Analyzed tax documents, determined deductions, and prepared both Federal and State tax returns
Upsold services where appropriate
Addressed customers in a professional manner and informed them on tax options and fee structure
Administration Asst. 2/1998- 8/2001
North Shore Hospital
Greeted patients, scheduled appointments, and maintained the front desk in an orderly fashion
Obtained complete and accurate patient information and verified insurances
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