SYLVIA TIMS-WEST

**** ***** *** **

Chambersburg, PA 17202

717-***-**** (C) • adu42d@r.postjobfree.com

Detailed-oriented, dedicated self-starter seeking to launch a successful new career within an administrative role utilizing acquired knowledge and hands-on experience.

SKILLS

Type 45 WPM

Scheduling

Problem Resolution

Customer Service

Data Entry

Microsoft Office

Leadership

Administrative Support

Documentation Management

EDUCATION

MBA Degree in Business Admin-Specialization in Healthcare Admin Present/03/2018

Northcentral University

Bachelor of Science Degree-Business Administration 1/2015

Everest University

WORK EXPERIENCE

Customer Service Agent.

Navy Federal, VA (Remote)

03/2021- 09/2021

• Maintained up-to-date records at all times to meet compliance.

• Followed-up on customer inquiries not immediately resolved

• Transferred calls to different departments as required.

Government Solutions Rep

Rose International Agency/Fiserv 11/2020- 03/2021

Answer calls from providers for help with authorization,

Reset Passwords

Help with Claims for Billing

Help workers get unlocked for check ins and check outs

Field Supervisor

US Census Bureau seasonal 06/2020-08/2020

Help new employees if they need help with

inputting information

Check over employees time sheet for pay

Speak to individuals if they ask for a supervisor

Teach and swear in new employees

Front Desk Associate

Belmont/Wyndham Hotel 03/2020-06/2020

Check in and out customers

Make reservations

Input available rooms

Do audit when on night duty

Administration Assistant

H&R Block 11/2019-03/2020

Spreadsheets

Filing

Input clients tax info in the system for the tax preparers

Make and receive calls for an appointment

Scanning and copy clients identification

Consultant/work from home

Credit Fix/ Contractor 2/2017- 5/2017

Inbound calls from clients

Pull credit reports on clients

Take payment for services

Make calls to clients to complete enrollment

Operator

Dynamark Monitoring

11/2015-7/2016

Make calls to the proper authorities

Receive inbound calls from customers to cancel proper authorities or to send for help

Make calls to the Dealers for customers to confirm appointments

Email dealers via for customer when the equipment needs to be repaired or replaced

Help customers shut their alarm off when activated and get their pass word to cancel any alarms

Customer Service Representative 2/2013-3/2013

Encore Marketing/Ultimate Staffing (Contract Position)

Received inbound calls from credit card customers

Changed and/or canceled enrollments in supplemental products

Supported customers in setting up on-line account access

Customer Service Representative 5/2009-6/2011

First Data/Randstad

Conducted inbound/outbound calls in support of merchant accounts such as MasterCard, Visa, American Express and Discover

Provided training on cash transfers, customer receipts and credit transactions

Documented customer interactions; recorded details of inquiries, complaints, comments, and resolution actions

Supervisor/Teacher 10/2003-12/2008

Mrs. D Sunshine Daycare

Safeguarded and supervised children ages newborn to 13 years

Assisted with academic support in reading, mathematics, and written communication

Consultant 11/2002-6/2003

Maximus/Contemporary Staffing

Consults with human service providers to ensure regulatory compliance with program and fiscal administration, staff development, provision of services, and implementation of new program initiatives.

Reviews county, state, and private providers to assess the needs of individuals receiving their services, the development of comprehensive plans of care, and the availability of services and supports. Commonwealth of Pennsylvania

Examines and evaluates records, reports, and administrative policies and practices of providers.

Monitors and evaluates the use of funding appropriated to state regulated human service programs, providers, and facilities.

Conducts on site reviews of human service providers to determine if state and/or federal standards are met and prepare for the federal audit.

Performed comprehensive assessments on program operations to identify areas of improvement

Administrative Asst. 3/2002-10/2002

American Personnel

Greeted patients, scheduled appointments, and maintained the front desk in an orderly fashion

Obtained complete and accurate patient information and verified insurances, hand out privacy forms

Consultant/work from home

Credit Fix/ Contractor 2/2017- 5/2017

Inbound calls from clients

Pull credit reports on clients

Take payment for services

Make calls to clients to complete enrollment

Analyzed tax documents, determined deductions, and prepared both Federal and State tax returns

Upsold services where appropriate

Addressed customers in a professional manner and informed them on tax options and fee structure

Administration Asst. 2/1998- 8/2001

North Shore Hospital

Greeted patients, scheduled appointments, and maintained the front desk in an orderly fashion

Obtained complete and accurate patient information and verified insurances

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