MS. ZAY ZAY TUN LWIN,

Nationality: MYANMAR

HP/ WhatsApp: +1-415-***-****

Email address: adu3zx@r.postjobfree.com

Current Address: 1238. W Cameron Ave, #223, West Covina CA 91790 Personal Detail

• Date of Birth: 07-April-1981

• Sex: Female

• Marital Status: Single Mother with 1 daughter (11 years old)

• Languages Known: English, Myanmar, Basic Japanese Profile Summary:

• Service-oriented mindset, self-motivated attitude, and excellent customer service skills.

• Strong interpersonal skills, including being comfortable talking to new people.

• Taking the initiative, being a team player and ability to work with minimum supervision.

• Result oriented, self-driven, hungry to learn new technologies, methodologies, strategies, processes.

• Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills.

• A hard-working, knowledgeable, and target-oriented Sales Manager with an extensive successful sales record.

• Builds and maintains a loyal client’s base through strong relationship-building skills and excels at devising strategies for increased sales.

• Skilled in bringing out the best in staff; able to manage effectively and recruit talent.

• Strong organizational and time management ability; skilled in planning, scheduling, and meeting deadlines.

• Driven to succeed, a valuable addition to a forward-thinking company with substantial opportunities for progression.

• People-oriented with interpersonal and ethical conduct skills.

• Knowledgeable on employment legislation matters including MOM and IRAS matters in Singapore.

Educational Details:

• Present On F1 Visa (Doctor of Business Administration concentration with Information Technology) with Westcliff University.

• Master of Business Administration from Cardiff Metropolitan University, UK (31 JULY 2019 - 20NOV2020)

• Bachelor of Science (Chemistry), University of Yangon, Myanmar (01-01-2000 to 28-11-2004)

• Diploma of Computer Science (Computer Technology), Yangon, Myanmar the Computer University of Yangon. (01-02 2007 to 01-02-2008)

• Certificate of Employment Intermediaries (CEI) Singapore (Nov 2013)

• FDWI Certificate of Proficiency in Foreign Domestic Worker Insurance Singapore College of Insurance (Nov 2017)

Technical Skills

• Proficient with social media networking tools such as LinkedIn and Facebook.

• Microsoft Office

• Email, PowerPoint, Access Database, Basic Accounting Strengths

• Good oral, written & presentation skills.

• A high tolerance for stress and enjoys responsibilities.

• Action-oriented and result-focused.

• Lead & work as a team in an organized way.

• Excellent time management skill.

• A fast-learner, energetic, resourceful, focused & responsible individual

• Experience recruiting domestic workers and workers.

• Interviewing skills

• Computer skills

• Ability to multi-task and deal with deadlines

• Sense of urgency

Working EXPERIENCE

Success Manpower Employment Agency, Myanmar

Job Position: Employment Counsellor Job Category: Services and Agency Location: Myanmar Year 2004 - 2008

Salary Range: S$500.00 – S$800.00 Position Type: Full Time Company Name: Success Manpower Employment Agency in Myanmar Job Description: Role and Responsibilities

• Carry out recruitment exercises to ensure a strong pool of candidates.

• Test the candidates’ intelligence, skill, and personal attributes.

• Train the candidates before recommendation.

• Understand client’s requirements

• Customize employment contract.

• To assist and ensure that all Foreign Domestic Worker needs, and obligation are explained.

• To ensure that proper counseling is provided to both employer and Domestic Worker. Job Position: Senior Employment

Counsellor

Job Category: Employment Agency

Location: Singapore Year 2008-2021

Feb 2021 to Current

Senior Marketing Manager, Nanyang Maids Agency, Singapore Job Position: Senior Marketing

Manager

Job Category: Employment Agency

Location: Singapore Year Feb 2021 - Current

Salary Range: $8200 Position Type: Full Time

Salary Range: $6800.00 Position Type: Full Time

Company Name: Success Manpower Employment Agency. Singapore Job Description: Role and Responsibilities

• Oversees the operations of foreign domestic worker department.

• Implement marketing strategies and execute new sales plans, advertising, and marketing events.

• Regularly Plan and devise pricing for company’s services.

• Implement plans to achieve monthly sales quota.

• Train existing and new staff and update staff regularly on any changes about the regulations of MOM.

• Perform appraisal for staff performance annually.

• Ensure the operation cost of the department is kept within the budget.

• Plan and update in-house training resources for foreign domestic worker.

• Conduct in-house basic English lessons for foreign domestic workers.

• Conduct briefing to individual foreign domestic worker on the requirements by her employer.

• Provide orientation to new arrival foreign domestic workers about the lifestyle & pace of Singapore as well as personal hygiene.

• Maintain close contact with foreign domestic workers and their family in Myanmar in the event of any emergency assistance required.

• Attend to customer’s enquiry through phone and email.

• Assist potential employer to shortlist and select suitable foreign domestic worker.

• Provide dispute management services between employer and foreign domestic worker.

• Provide Counselling to foreign domestic worker to resolve negative feedback from employer.

• Assist in oral and written language translation for language barrier between employer and foreign domestic worker.

• Update employers on the latest MOM policy.

• Coordinate closely with oversea recruiter and understand well for business development strategy, provide human resources business analysis & tailor-made human resource planning Source.

• Scrutinize the authenticity of biodata to ensure that it adheres to MOM’s criteria on foreign domestic worker.

• Conduct interviews with foreign domestic worker through phone and Skype. Shortlist and select suitable foreign domestic worker based on the requirements of the employers.

• Coordinate closely with oversea recruiter to ensure all deployment of foreign domestic worker to Singapore are smoothly arranged.

Company Name: Nanyang Maids Agency, Singapore

Job Description

• To responsible for obtaining market research of Myanmar helpers such as current trends in the helper’s niche and the needs and requirements of employers.

• To create a target customer and build campaigns and promotions aimed at this group of loyal employers.

• To gather the database of employers and helpers by analyzing business reports and conducting surveys or focus groups.

• To dedicate of market research at her disposal.

• To plan and Implement Marketing Strategies. This may include creating or altering brand images, reaching out to a new target audience, and creating a budget to cover all necessary expenses.

• To analyzes her marketing strategies to determine if they are successful or whether they may need to modify them.

• To support the director and Communications and Engagement with the oversea suppliers by executing the most influential annual marketing and communication plans, including the helper recruitment plan and retention process and associated communications to our target audience of employers.

• To create high-quality, effective marketing and communication activities delivered on time and to budget and ensure they reflect the culture of the organization.

• To be responsible for providing our most compelling and influential marketing activities to promote recruit and retain customers and revenue goal.

• To ensure the smooth progress of any recruitment process, take special responsibility accurate settings for diligent cooperation.

• To identify target markets and work with insight and market research to inform content and campaign planning.

• To plan marketing communication strategies to meet our highest priorities and liaise with all members of the campaign team to ensure effective and efficient delivery as part of an

“Employment Agency”.

• To analyses the results of all marketing activity and present findings and recommendations of improvement.

• To ensure that the service matches the brand positioning.

• To liaise internally within the team and highest profile internal clients to ensure all additional marketing and promotional projects are effectively coordinated through the content calendar, so that all deadlines are met, and budgets managed effectively.

• To help to monitor competitor activity - and report on it.

• To liaise with external agencies to ensure recruitment processing’s are dealt with in a timely, cost-effective, and efficient manner, and ensure they have a clear understanding of the marketing strategy.

• To take proactive steps to continue to develop own marketing and design expertise, with support from others, to help ensure that best practice advice is available to the Society.

• To manage all activities and campaign plans through the RACI (Responsibility, Accountability, Consulted and Informed) model.

• This list is a summary of the main accountabilities of the role and is not exhaustive and the post holder may be required to undertake other duties from time to time. Timeline in Singapore

Years Worked in Company Stay in address in Singapore Aug 2008- March 2020

Success Manpower Employment

Agency

Cosy 23 Lorong 30 Geylang, #07-01

Singapore 398355

April 2020 Special pass because of I can’t renew my Employment pass due to Covid

Situation. No Working.

May 2020 to Jan 2021 Long Term Visit Pass (Mother pass of Student) NO working

Feb 2021 – Mar 2022 Nanyang Maids Agency 50 A Lor H, Telok Kurau #01-01 Singapore 426049

Mar 2022- Aug 2022 Nanyang Maids Agency 20 Pegu Road #03-02 Singapore 328369

Aug 2022- Nov 2022 Nanyang Maids Agency 33 Jin Dunsun Road #03-02 Singapore 329371

Dec 2022 – Current America 1238 W Cameron Ave #223 West Covina CA 91790

Contact this candidate