Records Clerk Desk Receptionist

VIRGINIA RICHARDSON

**************@*****.*** 334-***-**** Jackson, AL 36545

Summary

Resourceful CCHT bringing more than 10 years of experience to growing clinic. Well versed in all facets of hemodialysis and accomplished in leveraging clinical knowledge to quickly respond to emergency situations. Committed to delivering top-notch care and building strong teams through one-on-one coaching and role modeling.

Skills

Interpersonal Communication

Medication Administration

Self-Driven and Motivated

Time Management

Strong Work Ethic

Customer Service

Indirect Patient Care

Experience

Fresenius Medical Center Jackson, AL

Patient Care Technician - CCHT

06/2009 - Current

Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.

Recorded observations and baseline measurements to maintain accurate medical records.

Assisted in training technicians, medical students or other staff members.

Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.

Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.

Cleaned fistula, graft or catheter using antiseptic solution.

Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.

Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.

Inspected pressures, conductivity and temperature to verify conformance to safety standards.

Communicated test or assessment results to medical professionals.

Securitas Security Services USA Jackson, AL

Security Supervisor

01/2005 - 06/2009

Managed staff schedules for shifts and events to minimize overtime costs.

Secured premises and personnel by patrolling property and monitoring surveillance cameras.

The Heart Group, Cardiovascular Associates Mobile, AL

Medical Records Clerk

01/1999 - 01/2001

File records

Answer phones

Verify patient insurance

Purged inactive files and destroyed obsolete files following procedures.

Determined and implemented techniques to improve medical records retrieval process.

Pulled patient records and transferred information to appropriate parties.

Processed patient admission and discharge documents.

Handled incoming calls and directed callers to appropriate department or employee.

GroveHill Healthcare Grove Hill, AL

Front Desk Receptionist

Input customer data into reservation systems and updated to reflect room changes.

Explained policies and procedures to visitors.

Greeted visitors entering establishment to determine nature and purpose of visit.

Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Scheduled appointments and maintained and updated appointment calendars.

Education and Training

Virginia College - Birmingham Birmingham, AL

Associate of Science in Medical Assisting

12/2001

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