Adlin Gonzalez
Customer Service
Hardworking Customer Service Representative with experience working with a diverse customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Contact
Phone
*****.**********@*****.***
Skills
Excel
PowerPoint
Microsoft office
Complaint resolution
Account management
Multi-line phone talent
Service standard
compliance
Administrative support
Good listening skills
Stocking and replenishing
Creative problem solving
Work History
Oct to Dec 22
Stock Associate
World Market, Tukwila Wa
● Be responsible for a variety of duties including customer service and making the shopping
experience fun and memorable for our customer
● Process freight and unload trucks
● Maintain merchandising, pricing, signing and sales floor replenishment standards
● Maintain an organized stockroom
● Contribute to a safe shopping environment
● Checkout customer in store and buy online pick up in store purchases as needed
● Share your passion and knowledge for our
products and help customers find the perfect
anything.
2022 To Current
Task Associate
Ulta Beauty, Covington Wa
● Keeping fixtures stocked with merchandise,
maintaining overall store cleanliness, and
completing tasks as assigned.
● Ensuring all tasks are executed as planned and the product is available for purchase.
● Supporting store management by following
processes and procedures and completing tasks.
● Managing task dashboard and ensuring the timely
completion of all operational processes, including the shipment and replenishment processes of
goods, merchandise sets, and inventory counts
and procedures.
● Completing merchandise resets, planograms,
marketing displays, physical inventory procedures, and processing shipment using Ulta Beauty’s
technology and best practices.
● Ensuring the assigned work area is replenished,
signed, and faced, and ensuring testers are
available
2019- 2022 Front Desk Staff
LA Fitness, Covington, Bellevue, Fairwood, WA
● Maintained customer satisfaction with
forward-thinking strategies focused on addressing
customer needs and resolving concerns.
● Answered constant flow of customer calls with
minimal wait times.
● Performed administrative tasks to ensure customers had an excellent experience.
● Provided primary customer support to internal and external customers.
● To meet, greet and check-in members and guests
of LA Fitness. Provide excellent customer and
update member’s account information using
various computer applications. Must be assertive,
enthusiastic and punctual.
Education
High School Diploma
Cleveland High School - Seattle, WA
Bellevue College
Bellevue, WA