WORK EXPERIENCE

December ****-Current

Operating Partner

Whataburger

San Antonio, Texas & Pensacola, Florida United States Annual Sales Volume: From $2.5 Million to $4.6 Million (17 locations)

* Manage a staff of 30-75 employees

* Promoted and developed 10 hourly employees into Team Leader and 4 Team Leaders into Managers

* Guest Satisfaction: focused on customer service, speed of service and OSAT

* Labor Cost focus to implement proper scheduling and cross-training to achieve plan goals.

* Worked with Taleo to help with the interviews and hiring process.

* Food cost achievement by proper ordering with a par system and proper shift inventories

• I have moved to Pensacola Florida and have been operating a unit here for 2 years (8/20-NOW) will in Florida I promoted 4 hourly employees to Team Leader and 3 Team Leaders to Manager February 2011-November 2014

General Manager

El Pollo Loco

San Antonio, Texas, United States

Annual Sales Volume: $1.2 Million / $2 Million (2 locations) Increased Sales by 8% since 01/2013 by improving guest service and upsell training

Increased Sales by $4,000 per week in effort to revive a failing location Hired in as Assistant Manager; Promoted to General Manager within 5 weeks Achieved Top 10% Ranking in Mystery Shop Scores for the entire company (out of 487 stores) Food Cost maintained at 28% via focus on highest selling items Labor Cost maintained 25% (forecasting based on high sales) Guest Satisfaction: Implemented a focus on repeat business and a culture of warm and friendly guest service Promoted and developed 2 hourly employees into shift leaders

(Reason for leaving: Concerned over the direction of the company; seeking long term stability with a new brand.) May 2009-February 2011

Restaurant Manager

Taco Bell

San Antonio, Texas, United States Annual Sales

Volume: $2.2 Million Managed a staff of 55

employees for a hybrid Taco Bell / Kentucky

Fried Chicken location

Food Cost maintained at 28% by thorough and consistent inventory Labor Cost maintained 24% through strategic scheduling Promoted and developed 1 hourly cashier into a shift leader Guest Satisfaction: High standards maintained by training on guest-centric service Demographic Focus: Trained staff on serving and catering to High School Student guests

(Reason for leaving: Promotional opportunity with El Pollo Loco.) April 2005-March 2009

General Manager

Jack in the Box

San Antonio, Texas, United States

Annual Sales Volume: $1.2 Million / $1.6 Million (2 Locations) Increased Sales at 1st Location from $13,000 - $20,000 via training on upselling & guest service Increased Sales at 2nd Location by 5% ($45,000 Weekly) by menu upselling Hired in as Assistant Manager; Promoted to General Manager within 3 months Achieved recognition for Top Guest Satisfaction in the region

(Reason for leaving: Went Franchise and closed several locations; sought opportunity with a stronger company.) March 2003-April 2005

Assistant Plumber

Quarter Moon Plumbing

San Antonio, Texas, United States

May 2001-March 2003

Assistant Plumber

JD Plumbing

San Antonio, Texas, United States

1990-May 2001

Crew Member to Manager

Taco Bell

San Antonio, Texas, United States

in 6 months

Shift Leader to Assistant Manager in 1 year

Helped open 4 locations

EDUCATION

1984-1988

James Madison High School

United States

James Madison High School

September 1984 - June 1988

SKILLS

Sales Volume Catering Food Cost Guest Satisfaction Restaurant Manager Ordering Scheduling Inventory Labor Cost Customer Service Oriented Customer Service Retail Sales Cashier Forecasting Plumbing LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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