Administrative Coordinator

Kamela Marshall

713-***-**** adu3w0@r.postjobfree.com Houston, TX

Professional Summary

Education

Organized and dedicated Administrative Coordinator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Texas Southern University, Education & Communication

Houston, TX

Oklahoma State University, Education

Stillwater, OK

Professional Experience

7/2022–12/2022

Migration Specialist The RWC Group- Houston, TX

•Successfully achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%.

•Handled 90+ daily customer inquiries via phone and email, consistently exceeding targets.

•IAM technologies and other systems. Provides installation role will develop security controls, to ensure rapid delivery of least-privilege access to users.

· Groups developing solutions to difficult involving complex business and technical problems. Applied extensive knowledge, analysis, and tools to determine IT security solutions.

·Works and collaborates with others in either a lead or support role based on business meetings customer data and organizing customer interaction logs.

·Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 17%.

8/2018 – 4/2022

Bank Teller Bank of Texas- Houston, TX

·Voted “Teller of the Year” in 2018 for exceptional customer service

·Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.

·Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.

·Assisted clients with various questions and concerns related to their accounts and bank products.

·Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.

·Memorized entire line of company products and services, including prices and special discounts.

·Provided technical support for clients on a wide range of company products, resolving issues at a 90% rate.

1/2011 – 3/2018

Patient Registrar Supervisor Bailey Medical Center- Owasso, OK

·Reduced average call time by 90 seconds with intuitive intranet site

·Accountable for reviewing quality and quantity activity using available reporting tool; initiated appropriate employee counselling and re-training when necessary.

·Provided ongoing technical training.

·Managed and sustained a training schedule and solicited evaluations and feedback--made appropriate adjustments based on the feedback.

·Preserved current knowledge of hospital, state, and federal regulations and contractual agreements governing the fiscal aspects of the organization.

·Coordinated special projects and assists in program development as indicated and/or directed by the Director of Revenue Cycle.

·Established processes to increase and maintain the rate of patients registered and to monitor quality and that time of service collections are completed correctly and timely by the time of registration and services rendered.

12/2006-12/2010

Customer Service Rep Team Lead White Fence- Houston, TX

•Amplified customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•Trained and mentored all new employees on conflict resolution

•Formulated key learning initiatives and business updates through team meetings, huddles, and e-mail as well as one on one coaching sessions.

•Observed and evaluated calls to ensure established quality standards are adhered to consistently with KPI.

•Combined and analyzed customer information to prepare product or service reports.

Skills

·Five9

·Database Search

·Data Privacy & Security

·Outlook

·Salesforce

·10-Key by Touch

·Customer Service

·Fiserv Products

·Q2 Central Admin

·Cisco Secure Mobility

·Signature UI

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