Vincent Brown

Motivated...Progressive...Security/Event services worker

adu3st@r.postjobfree.com

+1-702-***-****/ 817-***-****

Focused on providing world class customer service within both security environments and sporting venues.

Dedicated to uplifting and enhancing the overall customer experience by initiating complete and concise details within a hospitality centered environment. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Security Officer

MGM Resorts International - Las Vegas, NV

December 2021 to October 2022

Dedicated officer covering various posts within the Aria resorts and casino property. Interacts with guests for any emergency or specified issue within the casino. Completes reports, responds to casino guest emergencies, and interacts for any duties requested by lead shift management.

Event Staff/Security

S.A.F.E Team Management - Las Vegas, NV

August 2021 to Present

Maintaining crowd control, baggage check at entry gates, and field level surveillance within Allegiant stadium.

Working sporting events for Raiders, concerts, and multi-level sports entertainment. Event Specialist

Marathon Staffing - Las Vegas, NV

January 2020 to Jan. 2022

1. Active Events Specialist doing contracted and freelance assignments on-demand throughout the Las Vegas Metro area .

2. Providing directional and event set-up and break down as required or needed. 3. Participated in the Jan. 2020 CES convention as roving assistant within the Aria Hotel and Casino. 4. Functioned as the Baggage claim concierge for the Las Vegas market.

WESS/Gardaworld Security Officer

GardaWorld Security Services - Las Vegas, NV

May 2021 to November 2021

• Employed as on-call/available at various work sites within the Vegas Metro area

• Provided private unarmed response security at HOA properties, Gated access and Corporate convention areas

• Conducted duty vehicle patrols, on foot surveillance, and vehicle inspection prior to patrol

• Completes active reports, QR scans on property, and completes radio transmissions to upper level property staff

• Assisted supervisor as breaker during the MGM Grand Garden Arena events and conventions throughout the summer event season.

• Assisted supervisor at Park MGM for Bruno Mars, and Jonas Brothers concerts at both the Teal room and backstage areas prior to groups entrance.

• Maintained constant contact and availability for premium events, concerts, and on-call assignments as needed.

Security Gaming Officer

Gold Coast Hotel & Casino - Las Vegas, NV

July 2020 to March 2021

Actively prepare reports, conducts roving duties, secures appropriate gaming areas, and responds to guest concerns within the casino floor and property. Responsible for guest key card checks at the hotel tower entrance. Prepare cage fill chip counts and provide covid-19 vases cleanings within various areas of the casino. Responds to all guest concerns regarding lost items and hotel casino grievances. Completed compensatory training for 90 day unarmed guard review for training, testing in 400 codes, and Use of Force continuum standards and First aid/AED training for CPR and first responder. Event Services worker

HADCO Staffing - Las Vegas, NV

February 2019 to January 2020

Works various hotel and resort area locations throughout the Vegas Metro such as The Venetian, Caesar's Palace, and Bally's functioning as directional guide locator, host, and general set-up and breakdown for event staff crew.

Customer Service Specialist

Windham Professionals - Las Vegas, NV

December 2018 to September 2019

Operated as the Customer Care specialist for the Rutgers University 3rd party Financial Aid and Student accounting platforms.

Advised both students and parents about crucial financial aid documentation, updates, and timelines for the Spring 2019 Rutgers New Brunswick and Newark campuses. Utilized the F.A.M.S. updating system to ensure correct and updated financial aid and FASFA documentation within the Rutgers Student Accounting financial platforms.

• Accountable for all inbound calls

• Fielded questions

• Handled customer complaints

• Managed client records

• Responded to claim inquiries

Event services worker

Stadium People LLC - Arlington, TX

April 2014 to August 2018

• Year one duties were ticketing, crowd and gate control and ushering

• Year two duties involved Stadium club level ushering and customer service

• Year three duties involved at the Frisco Dr. Pepper Arena, Toyota stadium, and currently maintains event staff duties at The Founders Club within AT&T stadium during the Dallas Cowboys seasonal football year.

• Year four assisted in overseeing security Access management duties by helping in wanding patrons, baggage checks, and arena surveillance during events.

• Prepared EGRESS and secured the Beer garden area of Toyota Stadium in Frisco, TX. Internal Resolution

Agent/I2R Dept

Stericycle - Irving, TX

June 2015 to November 2015

• Processing case management and internal resolution for the FCA/Fiat Chrysler automotive

• Maintain a consistent case load of 20-30 daily customer resolution cases

• Oversee constant daily and weekly customer contact to complete resolution of FCA customer vehicle issues between dealer vendors and FCA corporate for customer resolution

• Integrate daily reports of customer resolution by providing customer service contracts, reimbursement, and potential financial settlement utilizing the FCA Workbench and I2R computer network

• Process information within a team oriented environment

• Multi-task within various internal and external vendors

• Built customer confidence by meeting commitment goals

• Interact with General managers, Service Managers, in order to resolve customer vehicle complaints impacted customer brand retention by resolving customers issues

• Internal resolution and negotiation of customer complaints

• A-E-R/Acknowledged customer's needs

• Empathized with customer's issues and challenges

• Responded to customers overall issues in finding resolution fitting each individual situation Enrollment Representative

Innovative Staff Solutions - North Richland Hills, TX November 2014 to April 2015

Call Center

• Functioned as an Enrollment agent with the Pseudo apply project for US Healthmarkets

• Processed both inbound and outbound enrollments for the Affordable Care Act

• Accessed the five9 computer program in updating customer accounts and call dispositions

• Processed enrollments updated and verified customer health insurance information, up sold health care plans to customers

• Customer care, multiple computer program maintenance

• Developed customer relationships

• Processed orders via inbound and outbound calling systems

• Account Management and office interaction skills

• Processed the supplemental portion of the customers medical documentation before transferring over to the licensed healthcare agent

Eligibility Intake Specialist

North Central Texas Workforce - Cleburne, TX

February 2014 to April 2014

• Functioned as the intake specialist for the Cleburne workforce determining the eligibility for residents within the North Central Texas Workforce commission

• Advised clients in the WIA program for job training and work search or preparation

• Updated resume information in Work in Texas and accessed TWIST mainframe computer systems for eligibility preferences

• Completed multi-level trainings, completed weekly reports, prepared client Contact listings

• Represented the Cleburne workforce board as an educational contact for workforce development and eligibility processes

• Prepared WIA Eligibility adult and youth orientations on a monthly basis

• Community speaking, computer interfacing, client advising, multi-tasking and networking skills

Enrollment Specialist

First Energy Solutions - Irving, TX

August 2012 to April 2013

• Functioned as Inbound/Outbound sales agent

• Operated both multi-level computer auto-dialers responding to 250-300 out bound residential energy switching correspondence

• Utilized micro soft suite and SAP databases interact with third party clientele in order to close sale opportunities

• Worked as Career Services Manager for customers

Career Specialist

Cenikor Foundation - Fort Worth, TX

September 2010 to March 2011

• Provided career coaching and direction substance abuse clientele

• Managed the input and maintenance of documentation related to 150-170 residential clients

• Updated the SYD's documenting computer system

• Supervised GED resident workers and educational technicians within the Cornice foundation for General Education Diploma programs

• Located career path opportunities for Cenikor clients upon completion of 2 year substance abuse program

Education

Certification in Adult Education

California State University at Dominguez Hills - Carson, CA September 2001 to December 2002

BS in Public Administration

California State University at Dominguez Hills - Carson, CA February 1987 to May 1994

Skills

• CUSTOMER SERVICE (4 years)

• Social Work

• Adult Education (4 years)

• Surveillance

• Case Management

• Security

Certifications and Licenses

ABE Certification

October 2001 to October 2006

Adult education credential specializing in Academic basic education First Aid Certification

February 2022 to February 2024

AED Certification

February 2022 to February 2024

Guard Card

October 2020 to October 2024

Additional Information

EXPERTISE

• Proficient with MS Office, Word, Excel, Intranet, Faxing, Data Entry& Outlook

• Excellent & highly adaptable professional accustomed to working in high stress environments with focus in accuracy and quality

• Strong ability to problem solve & trouble shoot

• Previous experience working in Call Centers

• Recruitment and Training

• Customer Service

• Career Services and Case management

• Advisement/resolution skills

Contact this candidate