Enrollment Specialist Service Representative
Resume:
Ebone'y Rice
Enrollment Specialist
Louisville, KY 40258
adu3s0@r.postjobfree.com
Highly compassionate, success driven, Enrollment Specialist worked a high demand company working to meet the CMS guidelines. Able to build excellent clientel, and satisfactory relationship, Strong customer service background which allows me to be an exceptional problem solver and a analytical thinker in conflict-resolution situations. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Mary Kay Cosmetics - Louisville, KY
April 2002 to Present
Purchases inventory by researching emerging products anticipating buyer interest. Helps customers by providing information answering questions; completed payment transactions; preparing merchandise for delivery.
Contributes to team efforts by accomplishing related results as needed. Prepares reports by collecting, analyzing,and summarizing information. Assistant Property Manager
Elite Interprise and Holdings LLC - Louisville, KY October 2022 to January 2023
Inspect property conditions and coordinate maintenance activities. Manage budgets, accounts, rent collections and tenant notices. Create and distribute marketing materials to attract new tenants. Maintain organized and updated resident files and records. Report any problems or issues to the property manager. Payment Desk Specialist
River Link (Navient) - Louisville, KY
August 2022 to September 2022
Providing assistance to customers with new account enrollment, account replenishment, account maintenance, payments, tag fulfillment, disputes, inquiries, taking payments, video billing/violation, daily cash drawer and balance overall account.
Windows Operating Systems
Enrollment Specialist
Humana - Louisville, KY
October 2017 to January 2018
Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Verified and logged in deadlines for responding to daily inquiries. Utilize research problem solving and analytical skills to ensure the accuracy of Medicare applications; resolve enrollment discrepancies.
AML Investigator
Teleperformance - Louisville, KY
August 2015 to February 2017
Performed independent analysis on suspicious financial transactions. Followed federal and state laws and regulations in maintaining accounts. Liaised between subordinate and the management.
Drafted and present complete and accurate reports on money laundering. Recommended retention and closure of accounts through investigation. Customer Service Representative
Firstsource Group - Louisville, KY
June 2013 to March 2014
Handle returns or complaints.
Refers customers to supervisors or more experienced employee's. Listen to customers questions and concerns and provide answers or responses. Po vide information about products and services.
Education
Associate Degree in Medical Assisting in Medical Assistant National College of Business & Technology - Louisville, KY November 2005 to June 2007
Skills
• Microsoft Office, Excel, and mitiple computer applications CRM, GCP, CI, MARX, FAST APP, SPIDAR
(Less than 1 year)
• Salesforce
• Relationship Management
• Sales Management
• Business Development
• Interviewing
• Recruiting
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