Information Officer Chief

EDWIN C. FRANCISQUE

***-** ******* ***** ****

Laurelton, NY 11413

718-***-**** – res. adu3qy@r.postjobfree.com 516-***-**** - cell.

Senior enterprise IT executive with 20+ years of experience in strategy, innovation, leadership, management, implementation and administration of IT technologies. Focus on bottom-line results, cross-functional team building, leadership, vendor management, contract negotiations and project management. Self-starter with advanced problem solving skills and experience with change management. Strategic thinker with excellent team building skills. Proven ability to innovate in a way that meets the business needs and challenges the organization to move forward. Proven ability to develop strategic relationships with business leadership and peers. Experience supporting the development of a competitive technical strategy and associated architecture for the overall companywide operations and infrastructure. Earned a reputation as a big picture change agent who champions business objectives while harnessing and driving next-level technology performance.

CORE MANAGEMENT & TECHNOLOGY STRENGTHS

Strategic Planning – IT and Infrastructure for Business

Core Issue – Focus & Address

Business & Process Orientation

Metrics – Focus & Improvement

Full Project Lifecycle

Multi-Project Management

Process Analysis Methodologies

Effective use of Modeling & Simulation Tools

Business Partner Management

Vendor Management

RFP Development / Review

Contract Negotiation

Service Quality Focus

Productivity Improvement

Performance & Capacity Planning

Troubleshooting to Solutions

Facilitation Skills

Relationship Building

Staff Training / Development

Budgeting / Expense Control

Communications Skills

Persistence & Enthusiasm

Work History

NYC Law Department

Chief Information Officer 07/2018 - Present

Provide leadership and management to the Information Technology department and set the long-term vision for the agency’s information-based functions and technology. Guide the development, implementation, training, and use of technology in meeting agency and client needs. This includes staying abreast of new technologies and product developments, understanding client and user needs, formulating practical solutions, setting multi-year strategic plans for the agency’s technology and use of information, and working with business units to increase the effectiveness of their use of information and technology. Align the agency’s technology and communications infrastructure with the agency’s strategic and business goals. Overall responsibility for development and enforcement of IT policies and procedures including cyber security and data privacy. Establish short term and long term objectives for information technology investments. Responsible for building an excellent IT support oriented team to support the internal and external clients. Responsible for guiding the IT teams to ensure systems scale over time and can quickly expand as needed to account for acquisitions and mergers. Interact with executives and business leadership to ensure IT teams and IT strategy keep pace with the agency’s growth and future plans. Serve as an internal change agent to drive business process enhancements and innovation in a collaborate manner. Interact with peers and other members of the senior management team; contribute to the business strategy and operations of the agency by offering solutions.

NYC Law Department

Deputy Chief Information Officer 03/2018 – 07/2018

In support of the Chief Information Officer (CIO), provided leadership and guidance in critical areas of technology administration at the university, including budgeting, resource development and allocation, policy formation, technology evaluation, and service development, delivery, and deployment. Provided assistance to the CIO in managing business operations to improve cost effectiveness, service quality, and IT operational effectiveness. Provided leadership, direction, and support at the institution, state, and/or national level with broad-reaching institutional and/or statewide impact. Analyzes technology trends and advancement in areas of specialization, and plans for the long-term direction of the IT organization. Acts on behalf of the CIO as assigned by the CIO or in the absence of the CIO as the principal IT officer on executive decisions and executive level committees.

Administration for Children Services

Director of Infrastructure 07/2014 – 09/2017

Provided vision and leadership for developing and implementing IT and operational planning initiatives to achieve business goals, and support organizational growth. Manage, plan, organizes and controls the overall activities of information systems technology activity. Oversea system support for the Network Infrastructure, WINTEL administration, eDiscovery, disaster recovery, Change Management, and security administration.

City University of New York City, Medgar Evers College

Infrastructure Manager 07/2011 – 06/2014

Provided vision and leadership for developing and implementing IT and Telecommunications and operational planning initiatives to achieve business goals, and support organizational growth. Manage, plan, organizes and controls the overall activities of information systems technology activity. Provide daily system support for the Network Infrastructure, administration, and installation, patching and troubleshooting for all Windows servers, VPN and remote computing. Position requires collecting, organizing and managing corporate information and information services in support of business and programs across the agency. This includes accumulating, understanding and leveraging industry-specific knowledge for the benefit of the school, students, faculty, and supporting staff members.

United Cerebral Palsy of NY, New York, NY 08/2007 – 07/2011

Information Technology Manager

Provided vision and leadership for developing and implementing IT and Telecommunications and operational planning initiatives to achieve business goals, and support organizational growth. Provide daily system support for the Sage medical practice application (Practice Management, EHR application, and Revenue cycle), administration, and installation, patching and troubleshooting for all Windows servers, desktops, laptops, VPN and remote computing. Position requires collecting, synthesizing, organizing and managing corporate information and information services in support of business and programs across the agency. This includes accumulating, understanding and leveraging industry-specific knowledge for the benefit of the agency and its clients, employees and funding sources.

American Home Mortgage, Melville, LI

Senior Information Technology Manager 08/2005 – 08/2007

Responsible for the direct management of all systems and network/systems technicians whose main function is to monitor and maintain the 24 X 7 data center network and systems that provides all North American data to clients. Position requires the proper coordination and escalation of any client service affecting issues, ensuring backups and file maintenance of operational systems are organized and completed, establishment of work schedules to maximize staff utilization, allocation of resources and assignment of tasks in regard to system and network software and hardware upgrades and the maintenance of appropriate documentation of all operations procedures. Daily interface and relationship management necessary with multiple internal customers and external vendors on day to day work and technical project expectations.

Ensure resolution of all issues both service impacting and non-service impacting using standard ITIL methodologies. Other Managerial responsibilities include yearly performance evaluations, creation of individual training and career development plans

Corporation for Supportive Housing, New York, New York 01/2005 – 08/2005

Consultant – Director of Information Technology

Managed IT Services: Direct day-to-day operations - LAN/WAN in New York and seven nationwide offices – San Diego, Los Angeles, Chicago, Ohio, Connecticut, Minneapolis, New Jersey. Report to Chief Financial Officer (CFO).

ALLIED IRISH BANK, USA, New York, NY 08/1998 to 4/2004

AVP of Information Technology

Managed IT Services - support, enable, and enhance four major business units: Business Analysis & Support Services; Information Systems; Design & Build; Service Delivery. Direct day-to-day operations - LAN/WAN in New York and six nationwide offices - San Francisco, Los Angeles, Chicago, Atlanta, Westchester, Philadelphia. Technical liaison for data conversions of multiple core applications to support expanded operations and business activity. Reported to Chief Information Officer (CIO).

h Business Analysis & Support Services: Business Process Engineering encompasses process and

workflow mapping, analysis, redesign, and simulation – “what if analysis.” Project Management

includes refinement of formal project management methodology, and support/leadership of critical

projects

hInformation Systems: Business Requirements Specifications; Application Procurement; Level 1-3

Technical, Systems, and User Support.

hDesign & Build: Infrastructure (LAN & WAN) Extensive experience in installing, configuring and

maintaining servers of various hardware and software configurations. Engineering including security and

remote access; Systems & Workstation Engineering; Level 1-3 Technical, Systems, and User Support.

hService Delivery: Customer Service Center - Help Desk; IT Operations – core applications & systems;

Core Processing encompassing Change, Problem & Asset Management.

EDUCATION

MBA Degree, Dowling College

BS Degree, Management Information Systems, New York Institute of Technology

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