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Customer Service Patient

Location:
Harvey, LA, 70058
Salary:
15
Posted:
February 02, 2023

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Resume:

Simone Francois

Registered Nurse

Harvey, LA ****8

adu3q3@r.postjobfree.com

+1-504-***-****

Service-oriented Registered Nurse with 38 plus year background in Nursing. Core competencies include Cardiac Care, Medical Surgical, Post Anesthesia, Alzheimer Disease, Stroke Care, Neuro Vascular Intensive Care, EEG monitoring and documentation and Rehabilitation post neuro vascular event as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Helped initiated the Get With Guideline for stroke patient. Our team went from Primary Stroke to Comprehensive Program. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Registered Nurse

CENTRAL HOME HEALTH CARE - Metairie, LA

December 2019 to Present

• Acted as primary RN on Home Health, psychiatry and wound care as per Md orders

• Admission, Recertification and Post Hospital follow up.

• Supervised visits and evaluation for LPN and Patient Care Techs

• Field RN mainly mentally ill that are home bound, assess behavior, escalation monthly injections as per MD.

• Proficient in Well sky for home health visits, admission and recertification.

• Assess,teach and monitor compliance of multiple diagnoses.

• Care plan, plan of care implemented.

• Discharge, 30 and 60 days summary.

• Case conferences with disciplines and Primary M.D. Registered Nurse

Oschner Hospital

May 2017 to December 2019

Acted as primary RN on medical-surgical, psychiatry, telemetry, surgery, transplant and neurology unit

• Assessed patient physical, social, language or mental needs

• Provided support services regarding treatments and administration of medication as ordered

• Continuously monitored patients' conditions

• Provided life-saving interventions

• Provided discharge planning

• Consulted and coordinated with healthcare team members

• Monitored, recorded and communicated patient condition

• Treated life-threatening emergencies

• Assessed Mentally Illness bipolar, schizophrenia, drug and alcohol dependency .PEC and CEC combined with medical issues

Registered Nurse

West Jefferson Medical Center - Marrero, LA

February 1978 to December 2016

Monitor, record, and report symptoms or changes in patients' conditions. Maintain accurate, detailed reports and records.

Record patients' medical information and vital signs. Interpret, and evaluate diagnostic tests to identify and assess patient's condition.

Inform physician of patient's condition during post anesthesia. Administer local, inhalation, intravenous, or other anesthetics. Direct or supervise less-skilled nursing or healthcare personnel or supervise a particular unit. Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.

Monitor all aspects of patient care, including diet and physical activity. Perform physical examinations, make tentative diagnoses. Observe nurses and visit patients to ensure proper nursing care. Conduct specified bedside laboratory tests.

Prepare patients for and assist with examinations or treatments. Assess the needs of individuals, families, or communities, including assessment of individuals' home or work environments, to identify potential health or safety problems. Direct or coordinate infection control programs, advising or consulting with specified personnel about necessary precautions.

Prepare rooms, sterile instruments as needed bedside procedures, equipment, or supplies and ensure that stock of supplies is maintained.

Prescribe or recommend drugs, medical devices, or other forms of treatment, such as physical therapy, inhalation therapy, or related therapeutic

procedures.

Perform administrative or managerial functions, such as taking responsibility for a unit's staff, budget, planning, or long-range goals. Work with individuals, groups, or families to plan or implement programs designed to improve the overall health of communities. Consult with institutions or associations regarding issues or concerns relevant to the practice and profession of nursing. Refer patients to specialized health resources or community agencies furnishing assistance.

Provide or arrange for training or instruction of auxiliary personnel or students. Engage in research activities related to nursing.

Licensed Practical Nurse

West Jefferson Medical Center - Gretna, LA

May 1978 to August 1989

Supervise patients laboratory and clinical work.

Evaluate certified nurses assistant work in home environment and documentation. Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences. Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction. Prepare and deliver lectures to certified nurses assistant topics relating to home care and community health care practices.

Prepare policies as evidenced base to home care.

Initiate, facilitate, and moderate in-services and discussions. Maintain student attendance records, performance evaluation and follow up with complaints. Demonstrate patient care in homecare setting..

Collaborate with colleagues to address teaching issue. Assess clinical education needs and patient and client teaching needs using a variety of methods.

Mentor new hires and adjunct faculty members.

Select and obtain materials and supplies such as textbooks needed in home equipment.

Maintain a clinical practice.

Perform administrative duties such as serving as department head. Coordinate training programs with area universities, clinics, hospitals, health agencies, or vocational schools.

Act as advisers to community organizations.

Participate in community events.

Education

Associate of Science in Nursing

S D Bishop State Junior College - Mobile, AL

December 1989

Associate in Licenced Practical Nursing

L.W. Higgins High School - Marrero, LA

June 1977 to May 1978

High School Diploma

John Ehret High School - Marrero, LA

May 1978

Nursing Licenses

RN

Expires: December 2022

State: LA

Skills

• TRAINING (10+ years)

• THERAPY (10+ years)

• CLERICAL (10+ years)

• HUMAN RESOURCES (10+ years)

• TELECOMMUNICATIONS (10+ years)

• Critical Care (10+ years)

• Home Health (7 years)

• Hospital (10+ years)

• Med Surg (10+ years)

• Medical Surgical (10+ years)

• RN (10+ years)

• Staff Nurse (10+ years)

• Operating Room

• Supervising Experience

• Home Care

• Emergency Room

• EMR Systems

• Medication Administration

• ICU Experience

• Laboratory Experience

• Experience Administering Injections

• Infection Control Training

• Epic

• Nurse Management

• Phlebotomy

• Patient Care

• Medical Imaging

• Vital Signs

• Triage

• Venipuncture

• Management

• Managed Care

• Medical Office Experience

• Cerner

• Medical Records

• Employee Orientation

• Recruiting

• Anatomy Knowledge

• ICD-10

• Medical Coding

• Utilization management

• Typing

• Documentation review

• Discharge planning

• English

• Nursing

• Guest services

• Patient service

• Continuous improvement

• Customer service

• Financial report interpretation

• Analysis skills

• ICD-9

• Acute care

• Physiology knowledge

• DRG

• Medical collection

• Microsoft Word

• Microsoft Office

• Microsoft Outlook

• HIPAA

• Phone triage

• Microsoft Excel

• Phone etiquette

• Communication skills

• DocuSign

Languages

• English - Expert

Certifications and Licenses

Certified Medical Surgical Nurse

October 2012 to November 2022

BLS Certification

ACLS Certification

BLS Certification

ACLS Certification

CPR Certification

Assessments

Electronic Medical Records: Best Practices — Highly Proficient March 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Home Health Aide Skills — Proficient

March 2020

Providing care to patients in a home setting.

Full results: Proficient

Medical Terminology — Highly Proficient

April 2020

Understanding and using medical terminology

Full results: Highly Proficient

Nursing Skills: Clinical Judgment — Proficient

March 2020

Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Proficient

Clinical Judgment — Proficient

February 2020

Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Proficient

Clinical Judgment — Expert

August 2020

Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Expert

Clinical Judgment — Familiar

September 2020

Assessing a patient's condition and implementing the appropriate medical intervention Full results: Familiar

Patient-focused care — Proficient

May 2021

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient

Protecting patient privacy — Familiar

November 2021

Understanding privacy rules and regulations associated with patient records Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Customer and Personal Service Active Listening

English Language Coordination

Speaking Education and Training

Service Orientation CriticalT hinki n g

Reading Comprehension Therapy and Counseling

Monitoring Judgment and Decision Making

Writing Science

Active Learning Instructing

Operation Monitoring Administration and Management Management of Personnel Personnel and Human Resources Resources Systems Evaluation

Clerical Computers and Electronics

Communications and Media Telecommunications

Transportation Production and Processing



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