KANSAS FRANKS

Hampton, VA ***** 757-***-**** adu3on@r.postjobfree.com https://www.linkedin.com/in/kansas-franks-5847a3b3/

CLIENT SYSTEMS TECHNICIAN

Analytical, systematic, and client-focused professional with 15+ years implementing, managing, and maintaining computer systems for clients. Proactively takes measures to maximize system performance, combat security threats, and boost system reliability to minimize unnecessary expenditures. Accustomed to working in fast-paced environments where accuracy and accountability are essential to organizational objectives. Communicates thoughts and expresses ideas effectively.

CompTIA SeC+ Certificate CompTIA A+ Certificate Fully Qualified Information Assurance Technician Level I

Process Improvement: Recognize and develop methods to streamline processes to optimize workflow.

Conflict Resolution: Negotiate a mutually beneficial solution that is acceptable to all parties involved.

Problem Solver: Identification and defining of issue, solution generation, and development of appropriate strategies.

Languages: read, write and speak Spanish.

NCIC Secret Security Clearance: Top Secret / SCI as of 09/04/2020

Teamwork: Cooperates and works collaboratively toward solutions and mutual goals to accomplish group objectives.

CORE COMPETENCIES

Active Directory Computer and User Account Management Microsoft Active Directory Security

Troubleshooting Configuration Hardware and Software Management Voice Network

Corrective Procedures Personal Wireless Communication Systems (PWCS) Customer Base Microsoft Office Applications

Installation and Maintenance Equipment Inventory I worked on NIPER and SIPER Admin systems

I am part of the “WHOLE TEAM WIN” Understanding

PROFESSIONAL EXPERIENCE

Sr. Systems Administrator CACI International/United States Air Force

Langley AFB, VA 04/2018 – Present

Perform configuration, management, and troubleshooting of systems to identify and correct errors effectively.

Plan for possible contingencies by proactively staying aware and implementing new technologies and industry best-practice knowledge.

Identify and report security incidents and implement corrective security procedures to maintain the integrity of organization information.

Provide training to users in the proper utilization of hardware and software.

Updated and maintained service databases in alignment with specified department needs.

Restore system operations through the replacement of components and peripherals; ensure the proper installation of operation systems and software to drive the achievement of organizational objectives.

Create reports on analysis findings and escalate unresolved issues to appropriate department for resolution; complete proactive maintenance services to promote equipment longevity.

Plan, schedule, and implement the installation and maintenance functions associated with Personal Wireless Communication Systems (PWCS).

Career Hunting

December 2017 to April 2018 MidWest City, OK

On-Site Lead, System Administrator Miracle Systems, LLC

MidWest City OK August 2017 - December 2017 Temp Position

Using VMware Horizon Client to assisted in providing day to day operations to clients

Ensure specific needs are met in a timely manner

Attain Correct Service Level Agreements.

Ensured all Service Desk & Computer Distribution programs operate

Create approved procedures, so that systems can be operated and maintained in a certain environments

AFIT IT SPECIALIST / CUSTSPT / GS-11

Wright Patterson AFB, OHIO August 2016 - August 2017 Temp Position 1 year

Assisted in providing day to day operations to ensure specific needs of the customers are met in a timely manner & according to service level agreements.

Ensured the Service Desk & computer distribution programs operate within approved procedures and that systems are operated and maintained.

Communicated with customers, co-workers, supervisors, vendors to plan, coordinate or advise on work efforts or resolve technical problems and issues.

I am able to Interpreted technical information related from questions and provide responses to individuals with various levels of proficiency to get the point across. I always promote or develop and maintained solid working relationships with others recognizing or learning the role and authority of each party during the course of the meeting.

I know how to document findings and provide feedback and results of findings of problematic trends and patterns to appropriate individuals.

I know how to diagnose and resolved customer related technical software and hardware problems.

I have installed software applications and troubleshoots and maintains hardware and software apparatus and applications. I have managed and tracked asset related information.

I know how to identify trends and recommend improvements to tools.

I have work in situations for which I had to develop methods of combinations of existing methods to resolve hardware, network, and software and data communication problems and coordinates problem resolution with members of appropriate National Support Team, ADPAC, network manager or local users, via VMWare Client.

I have responded to customer requests for all computer related malfunctions, analyzes and evaluates problems, and provides immediate solutions whenever possible. I have what it takes to work & resolve management issue, plan and coordinated staff activities. I have monitored and reported on the status and progress of work, reviewing completed work making sure instructions on work priorities, methods, deadlines & quality are met. I know what it means to ensure all team members are aware of and participate in planning for achievement of team goals and objectives.

Senior Systems Administrator 482ND Contracting Squadron

DOD USAF Homestead, FL March 2009 - August 2016

Assistant to the Director of Contracting, provide Up-To-Date Reports on All Contract Information.

Provided In-House Virtual Meetings with TOP Air Force Reserve Contracting Commanders, Securing of Personnel Information & Sensitive Contract Systems Information.

I’ve provided Director & Co Workers with All updates on Contracting Office Equipment & Supplies

Understand GPS Processes

I also accounted for Managing Civilians applying for positions on base, acting as the Base’s Security Manager using JPAS & CVS (Contracting Verification System) Systems,

I also Performed Numerous IT Duties, to include: Analysis, planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization.

Apply analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations.

Design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.

Planed, installed, configurated, tested, implemented, and managed the systems environment in support of the organization’s IT architecture and business needs.

Planned and delivered customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training

Server Administrator for All Contracting Division Information, Update All Information Systems, All Contracting Web-Based Programs, Provide All VMWare Client Support Services for Contracting Department.

Sgt/Supervisor Cargo/Cruise Operations

McRoberts Protective Agency, Inc July 2008 - March 2009 Florida

Perform security patrols, enforce the rules, laws, regulations and ordinances pertaining to the security and integrity of port facilities and peripheral areas. Manage/Supervise approx. 50 to 80 Security Guards in accordance with security directives and procedures. Investigate incidents involving damage, personal injury, vehicle accidents, thefts, trespassing and other violations involving port property and facilities. Prepare reports, logs and other correspondence

Dispatcher for Golden Beach PD

Navarro Security Co. November 2007 - July 2008 Florida

Responsible for Access to Community, for answering emergency calls from residents, and for dispatching Units through the Dade County dispatch system, and preparing and distributing reports.

Custom Protection Officer

Wackenhut Services, LLC May 2006 - November 2007 FLORIDA

Provide Security on Tri-rail system, Assist Local LE if needed, and issue warnings and citations

Operations / Showroom Support

ATICO International USA January 2002 - May 2006 FLORIDA

Operations & Technical Support Department

Provide tech/global support for the current 140+ team members, identify, research, document, and resolve EDI & ops problems, digital senders and copiers. Develop training/SOP for Helpdesk/Global System & Daily Report System/daily OPS

Showroom Support team, Support for current 140+ team members, warehouse organization & Assist Customer Service with pick/pack/shipment of parts

Assistant Manager

Footlocker Inc July 2000 - January 2002 FLORIDA

Managed/trained personnel in shipping/receiving and use of UPS/FedEx system, monthly/weekly reporting and assisted with quality control, purchasing

Assistant Manager

America's Shopping Mall Jan 2000 – July 2000 FLORIDA

Managed/trained personnel in shipping/receiving and use of UPS/FedEx system, monthly/weekly reporting and assisted with quality control, purchasing

Military Experience

USN / AF Reserves May 1988 - December 2013 25 years 7 months

Air Force Reserves Homestead AF Base Florida

3D171-TSgt/ E-6 Client Systems, NCOIC

November 2009 to 2013 SEC+ Cert, and TS/SCI - DCID 6/4

Perform client-level information technology support functions. Help Desk Manager, Manage hardware and software. Perform configuration, management, and troubleshooting. Provide end-user for operation, restoration, and configuration of information systems. Report security incidents and execute corrective security procedures. Manage Focal Point Operations and work with all levels of Leadership, VMware Client.

Air Force Reserves Homestead ARB Florida

3A051-Knowledge Operations Management *April 2008 to November 2009

SEC+ Cert, and TS/SCI - DCID 6/4

Perform, supervise, or manage a variety of communications and information management (IM) tasks and activities including Upper-Level Staff Support using VMware Client, publishing, records, administrative communications, and workgroup management (information systems and technology support).

ACTIVE DUTY HONORABLE DISCHARE US Navy/MA1

May 1988-December 1999

Military Law Enforcement/Corrections, Naval Air Station Key West 1997-1999

Military Law Enforcement/Corrections, USS Enterprise CVN-65 1994-1997

Military Law Enforcement/Corrections, Naval Weapons Station Earle 1992-1994

Mess Management Specialist, USS Saratoga CV-60 1988-1992

EDUCATION

Liberty University, striving for an Assoc. Degree in Business Administration 1987 - 1988

Central High School<1985 - 1987

Security Clearances: TS/SCI “This Clearance is Present as of 11/21/2022”

Current system being used during COVID: Management of VMware Horizon Client

HONORS AND AWARDS

Navy & Air Force-Commendation Medal Armed Forces Outstanding Unit Award Armed Forces Longevity Service

Air Reserve Forces Meritorious Service Medal National Defense Service Medal Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal Navy Sea Service Ribbon

Armed Forces Reserve Medal Small Arms Expert Marksmanship Ribbon

References:

Mr. Francis Hartley

First Sergeant, Patrick AFB, Reserves

Program Manager at Huntington Ingalls Industries, Inc.

1-412-***-****

linkedin.com/in/francis-hartley-mba-pmp

Mr. Richard Ropac, Ret.Col USAF

Full Stack Developer, Oaklahoma City, OK

[ Waiting for the Col. to get back with Me with Telephone # ]

linkedin.com/in/richard-ropac-bb0421191

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