Sales Associate Warehouse

Paul Swaenepoel

Brooklyn, MI *****

517-***-**** - *****************@*****.***

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Talented manager successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Internal Sales Representative with in-depth knowledge of exterior building products. Over 14 years of direct work experience in building product sales. Delivered presentations, demonstrations and sale actions promoting business opportunities.

Accomplishments

Recognized by management for customer service that warranted many excellent customer service awards .

Skills

Team Management

Staff Training

Office Management

Cash Flow and Reconciliation

Office Supplies and Inventory

Deposit Collection

Sorting and Delivering Mail

Vendor Liaising

Office Equipment Management

Maintenance Requirements

Managing Appointments

Work History

03/2022 to 11/2022

Office Manager

Alpha & Omega Construction – Jackson, MI

Maintained computer and physical filing systems.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Compared vendor prices and negotiated for optimal savings.

Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Build customer invoices and collect money when due.

Answer phones and schedule meetings with all departments.

Maintain inventory.

12/2014 to 03/2022

Inside Sales Associate

ABC Supply Co – Jackson, MI

Identified consumer interests and key market identifies for new accounts.

Developed working relationships with partners to merge and exchange consumer information and marketing data.

Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.

Researched and identified possible new accounts for sales development.

Introduced [Type] products to consumers and promoted products currently in stock to increase sales volumes.

Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Collaborated with vendor representatives and company customers to set up optimal delivery schedules.

Answered customers' questions regarding products, prices and availability.

Managed friendly and professional customer interactions.

Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Established fair pricing structures and finalized contracts to complete purchase agreements with customers.

05/2008 to 12/2014

Store Manager

Siding World – Jackson, MI

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Approved regular payroll submissions for employees.

Supervised guests at front counter, answering questions regarding products.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Coached sales associates on product knowledge by using wide variety of training tools.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Protected store from loss or theft by setting and enforcing clear security policies.

Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Bolstered sales volume by implementing incentive program and initiating advanced employee training.

Education

05/1982

High School Diploma

Jackson High School - Jackson, MI

Additional Information

I have had many years in exterior building products including manufacturing and retail and have built a successful customer following over those years. I am very motivated and a team player and have a very upbeat and positive attitude that I try and share with co workers. I am also willing to help out as needed, and am always looking for things that need to be taken care of. Over the years I have been active in training and look forward to learning new things, especially things that will help me to be successful at my job.

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