Post Job Free

Resume

Sign in

Call Center Customer Service

Location:
Birmingham, AL
Posted:
February 02, 2023

Contact this candidate

Resume:

Jeffrey L. Clay

**** **** *** **.

Hueytown,Al.35023

205-***-****

adu3le@r.postjobfree.com

EXPERIENCE

Serra KIA Gardendale — Parts Director

Feb.2020 - PRESENT

Responsible for day to day operations. Selling auto parts to both internal and external customers. Forecasting sales goals while focusing on ways for me and my team to achieve.Daily shipping and receiving while adhering to all local,state and federal regulations including OSHA.

Julio Jones KIA/Mazda, Tuscaloosa—Parts Director

Jan. 2018 - Feb.2020

Responsible for day to day operations.Selling auto parts across multiple lines to both internal and external customers. Forecasting sales goals while focusing on ways for me and my team to achieve.Daily shipping and receiving while adhering to all local,state and federal regulations including OSHA.

Townsend Nissan, Tuscaloosa— Fixed Operations Dir.

Oct. 2009 - Jan. 2018

Responsible for overseeing and managing both the parts and service departments. Selling not only parts to internal and external customers but also selling services needed for customer vehicle repairs. Forecasting sales goals while focusing on ways for me and my team to achieve. Daily shipping and receiving while adhering to all local,state and federal regulations including OSHA

AmSouth Bank, Birmingham- Multiple positions

Aug.1997 - Sept.2009

Started as a customer service call center rep.,answering calls from external customers about various banking needs.Promoted to mortgage loan officer in a call center servicing six states and then promoted to manager of the call center until AmSouth merged with another bank and I was part of the 6500 person layoff.

EDUCATION

McAdory High School, McCalla— Graduated

May 1990

General studies

Shelton State, Tuscaloosa — Finance

Mar.1991 - Sept.1993

General math studies and calculations

References

Frank Booker-Serra KIA- 205-***-****

Cooper Scoggins-WURTH USA- 205-***-****

Ed Hastings - O’Reilly Auto Part-951-***-****

SKILLS

Strong computer skills including MicroSoft products

Long term customer service oriented including in person and via phone

Sales

Marketing and forecasting

AWARDS

3 time Parts Manager of quarter with Nissan

2 time Parts Manager of quarter with KIA

3 time Mortgage Officer of the quarter with AmSouth Bank

LANGUAGES

English



Contact this candidate