Associate Production Service Representative

*****.*****@*****.*** Ext: 502-***-****

Myria Fraze

Accomplishments

Over fifteen years of experience in Kroger Central Fill Pharmacy.

Promoted to Inventory Clerk prior to 90 days of employment. As the business grew, worked with management to create, and develop the Inventory Department to support the Production team.

Promoted Inventory Supervisor in 2010 and currently supervise a full department of 18 or more associates.

Researched, organized, and instructed leadership team on how to utilize Microsoft OneNote in order to track associate progress, write reviews, store copies of weekly schedules, and blank template forms. Also worked with the facility IT Specialist on special functions and ensuring that the shared notebooks were stored under leadership access only on the facility network.

With the implementation of Microsoft Teams within the company, I have been working with management to update to that platform and coaching other members of leadership on how to utilize the program.

Identified high volume products to add in to Optifill 1 automation as part of the facility’s first Kaizen event. Continue to work with Opti-Lead to organize and set up products in corresponding shelf and canister locations. Continue to research and cooperate with Opti-lead in order to ensure level of automation remains at 75% (or better) of overall filling for the facility.

Worked with a second Kaizen group to improve workflow of Peyton order sorting and stocking process; resulting in faster completion times with an average of less than 6 hours per day to process purchase orders. Continue updates to processes with input from current team members.

Created Inventory Clerk S.O.P. for KCF; work with various Inventory Clerks to update S.O.P. as needed to continue improving customer service.

Completed Yellow Belt/Process Improvement/Lean 6 Sigma training and certification.

Completed Green Belt/Process Improvement/Lean 6 Sigma training.

Completed Green Belt/Process Improvement/Lean 6 Sigma project to improve associate production numbers for refrigerated product fulfillment.

Completed/attended multiple leadership/management seminars/classes through Star12 online & in person.

Experience in recruiting, hiring, and orientation of new hire associates.

Created program to track and recognize associates for their years of service on the anniversary of their hire date for associate engagement.

Researched, organized, and facilitated team building activities for both first and second shifts. Participants of the activities gained knowledge about their co-workers, teamwork, and the understanding that it is ok to ask leadership clarifying questions when learning a new task; all while having some fun. Training and delegation of activities with members of Cultural Council to facilitate future associate engagement activities.

Present for all physical, bi-annual audit counts for pharmaceutical products in the facility. Created costs/expenses tracking sheet to calculate approximate expected valuation for inventory levels.

Professional Experience

Inventory Supervisor–Kroger Company; Kentucky Central Fill, Louisville, KY January 2007 – December 2022

Coach and develop all Inventory Department Associates such as, Inventory Clerks, Product Transfer Technicians, Returns, Order Sorters, Supply Clerk, and Store Support Technician to meet or exceed daily expectations and achieve Customer Service goals.

Use knowledge of EPRN, Business Objects, Microsoft Access, Excel and Automed systems to train, create reports, and trouble-shoot issues when necessary.

Create daily/weekly task schedule for all Inventory associates.

Recruiting, Interviewing, Processing Drug Screen documentation, Onboarding, assisting with employee profile information, user id assignment, benefits enrollment, ect.

Work with multi-department leadership to meet production goals

Manage corporate expense account and complete vendor payment approval within COUPA (company expense account reporting tool).

Ensure that all current and new associates and temporary associates stay up to date with required ACT modules.

Complete quarterly and yearly performance evaluations and assist associates with setting and meeting developmental goals.

Organize and supply snacks/refreshments twice a month for multiple shifts promoting engagement/associate appreciation.

Inventory and ordering for facility supply.

Between audits, track and verify credits/billing for products on a weekly basis.

Barista–Books-A-Million, Louisville, KY October, 2006– January, 2007

Prepared customer orders

Stock rotation and inventory of supplies

Customer service and POS experience

Customer Service Representative–Accent Marketing, New Albany, IN January, 2006– September, 2006

Customer inquiries

Troubleshoot cellular devices

Customer account management

Shipping Associate–AeroTech, Louisville, KY August, 2005 – December, 2005

Data entry

Building orders

Palletizing completed packages for shipment

Programming and Software Skills

Microsoft Office – Word, Excel, Access, OneNote, PowerPoint, Teams

Business Objects – Creating and running reports to track facility and individual associate progress

EPRN – Inventory Management

Adobe Photoshop

Coupa – corporate credit card expense reporting/tracking & vendor payment approvals

Education

Some College– Art Institute of Pittsburgh, Pittsburgh, PA 2010

High School Diploma 1999

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