GLORIA EVANS

Ewa Beach, HI ***** 843-***-**** adu3jy@r.postjobfree.com

Summary: A results-driven and highly dynamic professional with a proven track record of excellence regarding leadership development, strategic management, customer care, and able to partner with internal and external business partners. Contributes to the overall success of the organization by identifying problems and seeking methods for improvement, implementing new strategies to enhance customer relationship, and maintain excellent working relationships that contribute to satisfactory productivity, motivation, and morale.

Education:

Florence Darlington Technical College, Florence, SC, Associates Degree in Accounting, 2017

Central Carolina Technical College, Sumter, SC, Associates Degree in Business Management, 2015

Professional Experience:

Home Depot, West Ashley, SC July 2018 - current

Operations Specialist March 2020 - current

Document incidents in accordance with departmental policies.

Identify and proactively manage any poor performance issues using appropriate company policy.

Coach team and cross functional staff to provide resolution to problems, promoting teamwork and increasing reliability.

Maintain knowledge of SLAs, contracts and policies to educate team and deliver results.

Managed shrink and inventory lost by maintaining a system to decrease store out of stock and increase store in stock daily.

Assistant Manager September 2019- March 2020

Maximized productivity by assisting store manager in the development of team members.

Responsible for the delivery of excellent customer service through personal contact with customers.

Processed customer transactions accurately and efficiently.

Guided team to the first successful inventory team outcome in eight years.

Service Desk Supervisor July 2018- September 2019

Trained, coached, and managed all service desk associates in all front-end policies and procedures, crossed training of other associates, and conduct monthly customer service audits.

Authorized and ensured validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.

Maintained customer service by following company policies and procedures.

Processed credit card payments against the patient's account for accuracy.

Received the executive presidential award for opening new store.

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