ABUBAKAR MDATHIR

**** ******** **. *********, ** 76016 678-***-**** adu3jn@r.postjobfree.com

Professional Summary

Experienced customer service professional with over 5 years of experience. I am proficient in providing support via email, telephone, and CRM. My support skills also include using ticketing platforms like Zendesk and Jira. I am a team player who is always willing to learn. I have great communication skills. I love assisting people to solve their problems.

Skills Summary

Customer support representative

Customer-centric

Efficient with time management

Cross-functional team player

Problem solver

Clear communicator

Education

Per Scholas

Google IT Support & CompTIA A+ Certification. June 2022 – September 2022

Comprehensive IT curriculum incorporating a combination of formal instructions and hands-on activities in a real-world working environment (300+ hours)

Mombasa Aviation College

Information Technology Nov 2015 – Aug 2016

Work History

RGLS

Delivery Service Personnel November 2022 - Present

Engage with customers by greeting them and answering any questions they have.

Ensure customers receive their packages in a timely manner.

Escalate package issues to the management team.

Lyft

Rideshare Driver Jan 2022- June 2022

Engaged with my customers and assisted them with any challenges they had during the ride.

Home Depot

Sales Associate July 2020 – Jan 2022

Assisted customers with any and all questions regarding the hardware and or gardening products

I developed great working relationships across many departments to increase my knowledge.

I received the Home Depot service award and Home Depot Values Award.

Millennium Hotel Doha

CCTV Operator Oct 2016 – July 2019

Monitored and inspect any issues reported by customers of Millennium Hotel using CCTV software.

Investigate/escalate any illegal or suspicious activity.

Manage and maintain positive customer relationships.

Contact this candidate