Support Agent Customer Service

OMAR

BAPTISTA

RAMOS

S u m m a r y

S k i l l s

W o r k H i s t o r y

**********@*****.***

+57 (1-319-***-**** /

Strong skills on information management

Experience on management assistance, customer service, call- handling and tracking record of conferring with customers by telephone or in person

Knowledge on quality management

Translator and language trainer

Synthesis capacity, strategic thoughts, impeccable spelling

Experience on redaction, edition, and creation of a variety of texts in Spanish and English

Interest in promoting and encouraging reading and creative writing using technological tools

Advanced knowledge on digital tools such as Microsoft Office, Photoshop, Illustrator, After Effects and Virtual Platforms

Innovative with ability to work efficiently as part of a team or individually

Accuracy and attention to detail - Ability to adapt change & take challenges – Eco-efficient- Multi-tasking - Strong communication skills - Always driving for continuous improvement of performance - Communication, coordination, and analysis skills 24-7 Intouch

Back Office Support Agent

Make sure that all activities of the team are in line with our internal procedures

Ensure all requests from Audit are answered timely and provided with sufficient support

Monitor settlements throughout the day and make sure that all is settled before deadline

12/2021 - Currently

Freelance

Translator

Performed various translation and interpretation duties from Spanish into English and vice versa, including written texts, localization, audio files, and live speaking presentations.

Arranged concurrent translation during corporate meetings to allow English audience members to take part in Spanish-language events.

Translated text projects, including legal documents, website content, news articles, and corporate reports.

07/2018 – Currently

JMV CUSTOMER CARE E.I.R.L

Interpreter

Assist with English-to-Spanish and vice versa over-the-phone interpretation to customer service departments to private industries as well as government agencies.

Ensured conversation between client and their customer was seamless by providing accurate interpretation.

Provided professional translation services for administrative hearings, insurance companies, financial, medical terminology, and 911 emergency services.

11/2020 - 02/2021

Newton Visioncorp CO

Processing Agent

Keep track and provide a resolution in a timely manner of assigned tasks and processes individually and as part of a team.

Schedule meetings to report advancement on tasks.

Verification, creation, evaluation, control, and collection of documentation of assigned clients through different channels of communication such as e-mails, calls and virtual platforms. Sitel

Fraud advisor

04/2020 - 10/2020

Handle inbound and outbound calls related to fraud detection

Understanding of customers’ needs and issues and respond so that their expectations are reached in line with policies and procedures

Act as a point of escalation for the customer regarding processes and stablished conduits

04/2019 – 12/2019

Teleperformance

Language Specialist / Interpreter

Translate spoken passages from English to Spanish and Vice Versa at time it is being spoken.

Consecutive interpreting for medical, legal and governmental purposes as well as for any scenarios where interpreting is required. 06/2018 – 07/2018

Solved Puzzle Agency

Customer Management

Creation, correction, and edition of content (articles) to post on blogs.

Provide customer service through social media channels.

Generate strategies to attract potential new customers.

Use of virtual platforms to control and report performance. 01/2017 – 04/2017

Freelance

Yoga Instructor

Lead yoga classes for all skill levels, from beginning to advanced.

Work with students of all body types and fitness levels to develop customized programs and positional adjustments that increase skill, fitness, and wellbeing.

07/2016 – Currently

Hipertexto L.T.D.A

Project Assistant

Translation of documents/letters from a foreign language to English, Portuguese, Spanish & vice versa.

Researching legal & technical phraseology to ensure the correct translation is used.

Supporting the translation team with other projects when necessary. 07/2016 - 09/2016

E d u c a t i o n

Estudios Literarios

Pontificia Universidad Javeriana

Currently

Certified Yoga Instructor

300 HRS

Prema Mandal – Yoga Inbound

Modern & Contemporary U.S poetry with Emphasis on experimental verse Pennsylvania University

March 2015

Ser Más Creativos

Universidad Nacional Autónoma De México

April 2015

English Composition I

Duke University

February2014

Shakespeare And His World

The University of Warwick

January 2014

Office 2010

Microsoft User Specialist

December 2010

Colegio San Juan De Ávila

High School

December 2010

R e f e r e n c e s Available on request

Contact this candidate