LISA WALLINGFORD

Phone: 937-***-**** Email: adu3i4@r.postjobfree.com

Address: **** **** ****** ****** ****, Parrish, FL 34219 PROFESSIONAL SUMMARY

ersatile, dedicated, and results-driven business professional with extensive administrative support and customer service experience. Adept at streamlining workflow processes for management, improving overall productivity, and ensuring high levels of customer satisfaction. Energetic and goal-oriented with an impressive performance record and a well- rounded background in optimizing internal support performance. Currently seeking an Office Management/Supervisor position in healthcare which will effectively utilize all skills, abilities, and areas of expertise as follows:

• Administrative Support

• Customer Service

• Accounting/Bookkeeping

• Meeting Coordination

• Appointment Scheduling

• Account Management

• Office Management

• Insurance Claims/Appeals

• Record/File Maintenance

• Internet/Online Research

• Team Collaboration

• Database Administration

• Billing/Invoicing

• Guest Relations/Greeting

• Purchasing/Ordering

• Risk Management

• Document Drafting

• Medical Terminology

CORE COMPETENCIES

• Providing administrative support for healthcare operations, such as managing office activities, answering/screening phone calls, scheduling meetings, creating/mailing correspondence, organizing files/reports, and resolving discrepancies.

• Assisting with several clerical and office operations, including copying, filing, ordering supplies, faxing, distributing mail, generating reports, and projects as assigned by senior management.

• Responding to customer/patient inquiries and resolving all problems while ensuring the delivery of exceptional customer facing through fast and accurate responses.

• Solving problems and issues by utilizing finely-honed interpersonal and communication skills while nurturing relationships with clients, superiors, coworkers, and medical professionals.

• Conducting research, supporting staff, billing clients, analyzing/reporting data, organizing and managing filing systems, and utilizing the office database to input/retrieve information.

• Ability to prioritize tasks, react to dynamic work priorities, and maintain consistent dependability.

• Proficient in the use of Microsoft Office, AS400, EDRS, McKesson System, HMS Portal, Cerner, M- Modal, various database applications/medical programs, and typing 95 words per minute. CAREER OVERVIEW

Manatee Memorial Hospital · Administrative Assistant/Pathology Office Assistant 2016 – Present Trivaco · Purchasing/Order Entry/Accounting Clerk 2013 – 2015 Professional Emergency Specialists of Southern Ohio · Customer Relations Director 2000 – 2012 Clinton County Coroner’s Office · Office Manager 2004 – 2005 EDUCATION

• Bachelor of Science, Organizational Management

• Associates in Arts & Sciences in Paralegal studies

• Associates in Sciences in Technical studies

• Notary Public, State of Florida

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