Toluwalope Adebiyi

**** ********** ******, **********, ** 27545 919-***-****

adu3i0@r.postjobfree.com

Experienced Office Management and Administrative Professional with 2 years of experience covering project and product including developing, implementing, and supporting complex infrastructures for fast growing startups. A fast learner, detailed-oriented and highly reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. WORK EXPERIENCE

IT Helpdesk Support

HCL, Cary, North Carolina September 2022 – Till Date

• Provide technical support including troubleshooting and resolution of a variety of technical problems.

• Install, configure PC hardware and client software and troubleshoot peripheral devices.

• Backing up and restoring user data, settings and associated systems administration activities.

• Escalate to the appropriate management level when thresholds are violated.

• Adhere to ticket response and resolution SLAs as agreed upon with the customer. Talent Acquisition Specialist January 2021-December 2022 Exceptional Medical Staffing Inc., Hillsborough, NC.

Source, locate, identify and place candidates through the full-life cycle recruiting process.

Verify candidate qualifications, screen resumes, perform and coordinate interviews and generate offer letters for new hires.

Administer and maintain the company SharePoint sites while working with my team on biweekly payroll, database entry and maintenance, and performing day-to-day operations for shift scheduling.

Assist in administrative duties like documentation and improvement of processes.

General correspondence with candidates and new hires. Assistant Project Manager.

First Bank of Nigeria, Lagos, Nigeria, June 2017 – February 2019

Supported the coordination and management of Agent Banking project.

Contributed to the planning and development of the project and maintained comprehensive project documentation, plans and reports.

Liaise with clients to identify and define requirements, scope, and objectives.

Act as a point of contact and communicate with stakeholders regarding project needs and goals.

Issue all appropriate legal paperwork. Example, contracts and agency agreement. English Teacher

Industrial Training Fund Staff School, Jos, Nigeria, June 2013 – June2014

Developed concise lesson plans and instructed high school students in English.

Organized after-school lessons for the students.

Worked as a member of Center for Peace Advancement in Nigeria to promote peace in Jos. EDUCATION

Ekiti State University, Ado-Ekiti, Nigeria. May 2013 English and Literary Studies (BA)

CERTIFICATION

Certified Scrum Master (CSM) January 2023

ITIL Certification September 2022

SKILLS

Transferable: Teamwork, active listening, leadership, self-starter, excellent communication skills.

Others: Word, Excel, PowerPoint, SharePoint, Google Docs, Avaya Breeze, Service Now, ITSM, Smart force, DocuSign.

Contact this candidate