Customer Service Police Officer
Resume:
LAUREN
VOGLE
*************@*****.***
Kansas, OK 74347
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PROFESSIONAL SUMMARY
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
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Proficient Data Center Tech offering more than 8 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
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Google - Data Center Technician
Pryor, OK • 10/2014 - 01/2023
US Army Reserve - Military Police Officer
Joplin, MO • 03/2008 - 03/2016
WORK HISTORY
• Dressed and labeled cables for easy identification and traceability.
• Entered device locations and cable connections into database. Reviewed network design and set up copper and fiber-optic cabling infrastructures.
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Accepted tasks and documented status using ticketing system, time reports and email.
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Identified and reported problem devices and replaced defective parts.
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Moved and installed shelves, power strips, rails, servers, switches and other equipment.
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Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
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Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
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• Diagnosed and executed resolution for network and server issues.
• Installed and managed structured cabling infrastructure. Supported senior teammates performing crisis management during critical situations or major service outages.
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Set up hardware and software in optimal configurations to meet network performance requirements.
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Monitored network hardware operations to evaluate proper configuration.
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Investigated and corrected problems with printers, copiers and other peripheral devices.
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• Secured restricted areas and enforced limited access for civilians SKILLS
• Critical Thinking
• Server Deployment
• Ticket Changes
• Client Requirements
• Knowledge Base
• Active Listening
• Equipment Servicing
• Fiber Testing
• Bug Fixes
• Social Perceptiveness
• Training Junior Team Members
• Hardware Diagnostics
Broken Arrow High School
Broken Arrow, OK • 05/2004
University of Oklahoma
Norman, OK
Nursing
EDUCATION
• Honor Roll 2000-2004
Extracurricular Activities: DECA,
Varsity Softball-State Champions
2002, 2003, 2004
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• 4.5 GPA
• Ranked in Top 7% of class
• National Honers Society Member
Completed AP course in
Government, History, and English
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Northeastern State University
Tahlequah, OK • 12/2010
Bachelor of Science: Criminal
Justice
Completed AP course in English
and History
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• Alpha Chi Omega Member
• 3.28 GPA
• Campus Republicans Member
• Dean's List 2010
• Honor Roll 2009, 2010
• 3.5 GPA
• Extracurricular Activities: ROTC
G4S Security - Security Supervisor
Pryor, OK • 07/2012 - 03/2014
and military members in order to provide force protection and property security.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
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Provided emergency response security, eliminating hazards and potential dangers.
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Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
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Searched vehicles, buildings, and homes for evidence of stolen property.
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Supervised 24-hour police operation investigating civil disturbances on base.
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Maintained security of local areas and performed route clearance for visiting high-ranking officials.
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Performed as fire team member during situational training exercises and infantry dismounted battle drills.
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Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
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Maintained 100% accountability of assigned equipment worth more than $1,000,000.
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• Mitigated risk, providing immediate emergency response security.
• Authored daily activity, incident and irregularity reports. Implemented emergency issue resolutions to save time and maintain efficiency in response to diverse issues.
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Boosted operational planning efficiencies, directing dispatch movement for security response.
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Spearheaded patrol operations and led security forces teams to support battlefield operations.
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Directed logistical training procedures in accordance with military regulations.
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• Recorded incident reports with detailed accounts of occurrences. Oversaw team of security officers and managed scheduling and performance evaluations.
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Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
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Analyzed and investigated incidents alongside functional management and security supervisors.
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Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
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Developed improved training methods with focus on public safety and officer awareness.
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Screened vendors and contractors before granting access to restricted areas within secure site.
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Led team of 30 guards in monitoring high volume of construction traffic during peak hours and days.
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• Have a security clearance for Google
Demonstrated commitment to public safety by patrolling events and well-populated establishments.
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• Oversaw staff timekeeping entries and reports in Chrome. Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
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• Developed and reviewed specifications for design and construction Family Meds Pharmacy - Pharmacy Technician
Broken Arrow, OK • 07/2002 - 08/2004
of security systems.
• Managed security staff rotation for position coverage on breaks. Completed shift handover reports and debriefed next shift upon arrival.
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• Verified staff performance through close observation.
• Trained security workers on site-specified procedures. Conducted fire drills and other simulated emergencies to determine overall site safety.
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• Recorded daily security occurrences in site assignment log.
• Assessed electronic security systems and reported malfunctions. Provided first-line support to shift workers during incidents and escalated situations as appropriate.
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Performed security investigations and reported findings to client management.
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• Assigned present security workers to positions.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
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Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
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• Counted and labeled prescriptions with correct item and quantity. Stocked, labeled and inventoried medication to keep accurate records.
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Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
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Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
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Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
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Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
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• Entered and processed patients' prescriptions into internal system. Maintained proper drug storage procedures, registries, and records for controlled drugs.
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• Collected co-payments or full payments from customers. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
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Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
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Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
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Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
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Reviewed and verified customer information and insurance provider information.
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Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
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Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
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• Communicated instructions to patients or caregivers about proper use and storage of drugs.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
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Resolved non-routine issues like third party billing, computer system and customer service issues.
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Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
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Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
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